What is Cool Telecom?

Cool Telecom provides a cloud-based telephony solution designed to meet the needs of businesses, regardless of their size, featuring a flexible interface that seamlessly integrates CRM and Helpdesk features to enhance sales and improve communication for support teams. Clients can easily obtain phone numbers from more than 50 countries and scale their workforce based on seasonal fluctuations, while taking advantage of detailed insights through real-time analytics. The platform's accessibility on any device enables users to make and receive calls from almost any location, ensuring connectivity at all times.

With Cool Telecom's multifunctional app, users can effectively manage call routing according to various factors such as IVR selections, agent skills, time zones, and more, all through an intuitive dashboard. Moreover, the platform offers sophisticated, real-time analytics on agent and team performance, allowing businesses to monitor activity via a live feed and enabling data cross-referencing with current CRM systems for enhanced insights and opportunities for improvement. Such capabilities not only keep businesses connected but also foster ongoing advancements in customer service and overall operational effectiveness, creating a robust environment for growth and satisfaction.

Pricing

Price Starts At:
€10 per month
Free Trial Offered?:
Yes

Integrations

No integrations listed.

Screenshots and Video

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Company Facts

Company Name:
Cool Telecom
Date Founded:
2021
Company Location:
France
Company Website:
www.cool-telecom.com

Product Details

Deployment
SaaS
Training Options
Documentation Hub
Online Training
Video Library
Support
Standard Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English
French
Hebrew

Cool Telecom Categories and Features

Cloud PBX Provider

Call Recording
Call Routing
IVR / Voice Recognition
Ring Groups
SIP Trunking
Virtual Extensions
Web Conferencing

Business VoIP Provider

Call Parking
Call Recording
Contact Management
Encryption
IVR / Voice Recognition
Ring Groups
SIP Trunking
Unified Communications
Voice Quality Enhancement

Business Phone Systems

Call Logging
Call Monitoring
Call Recording
Call Routing
Employee Directory
IVR / Voice Recognition
Mobile Access
Virtual Call Center
Web Conferencing