Cox Automotive Digital Retailing Verified Customer Reviews (2026)

Vehicle Acquisition Network (VAN) is a purpose-built vehicle sourcing platform that enables car dealerships to acquire high-margin, fast-turning used vehicles directly from private sellers—bypassing auctions, reducing acquisition costs, and accelerating inventory turn. Today’s automotive market is more competitive than ever. Wholesale prices are climbing, auction fees are rising, and reconditioning delays eat into profitability. VAN solves this by giving dealers the tools and talent they need to target, engage, and acquire for-sale-by-owner (FSBO) vehicles in their local market with speed and efficiency. With VAN, dealers can: Access thousands of local private-party listings in real time Use AI-powered filters to find the most profitable cars Automate personalized outreach and follow-up with sellers Track communications, tasks, and acquisition progress in one unified CRM Eliminate auction fees, transport delays, and wholesale surprises For stores that lack time or staff to do this work in-house, VAN also offers a Managed Buyer program—a turnkey service where VAN’s expert acquisition team works on your behalf to find, contact, and negotiate with private sellers. It’s like hiring a full-time buyer without the overhead. Whether you're a single rooftop looking for more control or a large group scaling a private-party acquisition strategy, VAN adapts to your dealership's workflow and goals. Dealers using VAN regularly see faster turn times, higher front-end grosses, and more predictable inventory pipelines. Trusted by over 250 rooftops across the U.S. and Canada, VAN is how modern dealers compete with Carvana, CarMax, and other direct-to-consumer disruptors—by sourcing smarter, not just spending more.

Docket's AI Marketing Agent engages website visitors through real, human-like conversations, responding to nuanced evaluation questions with expert-grade answers from your approved knowledge, running live discovery to qualify intent, and converting high-intent buyers into qualified leads, booked meetings, and pipeline. 24/7, without a human in the loop at each step. Beyond inbound engagement, Docket's governed knowledge foundation gives revenue and pre-sales teams instant access to product knowledge, collateral, and competitive intelligence — and drafts customized content grounded in your enterprise knowledge in seconds.

WebBuy Digital Retailing is a comprehensive omnichannel automotive retailing platform designed to help dealerships transform online vehicle shoppers into completed buyers through a fully connected digital sales experience. The platform combines online digital retailing, showroom sales tools, trade-in management, financing workflows, desking functionality, and paperless transaction processing into one integrated automotive purchasing solution. WebBuy enables customers to begin the buying journey online through trade-in valuations, financing prequalification, payment calculations, and deal customization while allowing them to seamlessly continue or finalize purchases inside the dealership showroom. The platform supports multiple customer touchpoints including dealership websites, mobile devices, showroom kiosks, and in-store interactions, creating a synchronized and flexible omnichannel retailing experience. WebBuy integrates with dealership management systems, lenders, F&I providers, and dealership websites to streamline communication and maintain one consistent deal structure throughout the entire customer journey. Its digital showroom tools allow dealerships to guide customers through the buying process while ensuring products, financing options, and F&I offerings are consistently presented during every transaction. The platform also provides advanced desking capabilities that let dealership staff modify deals in real time and instantly update customer-facing information across devices and sales channels. WebBuy supports white-label branding and customizable workflows, enabling dealerships to preserve their own branding, pricing strategies, and sales processes instead of relying on rigid one-size-fits-all systems. Additional features include paperless sales processing, integrated trade-in tools, synchronized customer shopping carts, and digital checkout experiences inspired by modern online retail expectations.