What is Creovai?
Creovai provides groundbreaking solutions for contact center executives by utilizing artificial intelligence to boost conversation intelligence and deliver immediate assistance to agents. The platform carefully analyzes all customer communications, offering prompt support to agents while producing essential insights to enhance overall performance, all within a unified interface. By assessing every voice call and digital interaction based on your defined criteria, Creovai significantly reduces the time dedicated to manual quality assurance, giving your team a thorough understanding of agent productivity and customer contentment. With AI-powered predictive scoring models and established insight categories, it tackles vital "what" and "why" inquiries related to customer conversations, enabling you to make informed, data-driven choices regarding customer experience (CX). Additionally, it provides automatic, real-time coaching for agents, tailored to insights from conversations and customer needs. This continuous feedback loop allows organizations to leverage interaction insights to improve call scripts, boost real-time assistance, and support ongoing operational improvements, ultimately resulting in enhanced customer interactions and satisfaction levels. As a result, the integration of these features ensures that contact centers can adapt and thrive in a competitive landscape.
Integrations
Similar Software to Creovai
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Screenshots and Video
Company Facts
Company Name:
Creovai
Company Location:
United States
Company Website:
www.creovai.com
Product Details
Deployment
SaaS
Training Options
Documentation Hub
Webinars
Support
Web-Based Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English
Creovai Categories and Features
Speech Analytics Software
Automatic Transcription
Call Center Management
Call Recording
Customer Experience Management
Data Security
Natural Language Processing
Predictive Analytics
Self-Service Search
Sentiment Analysis
Surveys & Feedback