What is Custellence?

Custellence offers a journey mapping solution tailored for customer journey managers, customer experience (CX) professionals, and specialists. With Custellence's journey maps, you can effectively showcase your customer journey in a way that is both professional and compelling.

This software is crafted to assist you in seamlessly integrating all elements of the customer experience. Elevating the customer journey discussion within your organization is essential.

1. Produce visually impactful and persuasive customer cases that will engage managers, stakeholders, and other key individuals.
2. Equip yourself to effectively communicate crucial insights about customer journeys to the rest of your organization.
3. When narrating a customer’s experience, you will do so with confidence and clarity.

Custellence serves as a time-efficient tool that enhances your confidence through an intuitive communication interface and smart journey mapping features.

Its design is user-friendly and straightforward, enabling you to create service blueprints and journey maps effortlessly, without any prior design experience or the need for lengthy manuals. Additionally, this tool empowers you to focus on delivering exceptional customer experiences with ease and precision.

Pricing

Price Starts At:
$28.00/month/user
Free Version:
Free Version available.
Free Trial Offered?:
Yes

Integrations

No integrations listed.
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Screenshots and Video

Easy to use. Easy to get buy-in

Easy to use. Easy to get buy-in

Easy to use. Easy to get buy-in

Company Facts

Company Name:
Custellence
Date Founded:
2016
Company Location:
Sweden
Company Website:
custellence.com
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Product Details

Deployment
SaaS
Training Options
Documentation Hub
Webinars
Video Library
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English
Swedish

Custellence Categories and Features

Customer Journey Mapping Tools

Action Management
Attribution Modeling
Behavioral Analytics
Collaboration
Customer Profiles
Data Import / Export
Predictive Analytics
Surveys & Feedback
Templates

Custellence Customer Reviews

Write a Review
  • Reviewer Name: A Verified Reviewer
    Position: Customer experience manager
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    The best tool in the market

    Date: Apr 13 2021
    Summary

    This tool looks great and is so super easy for everyone to use. It is simple to start journey mapping and to engage and then keep things going forward.

    Positive

    Really made for journey mapping with all the complexities nicely solved. The people behind this seem to have the experience of mapping themselves. E.g. when you put a new card between two existing everything arranges accordingly. Or the possibility to hide extra data in something they call sub-lanes.
    They also have really good customer support!

    Negative

    You will have to keep your target group in other formats since there is no solution for this. But you can easily link to those if you have them in e.g. Miro or upload documents.

    Read More...
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