DDS Integrations

Salesforce’s CRM offerings for small businesses come in two comprehensive suites: Starter Suite and Pro Suite, each crafted to fuel growth by connecting key business functions in one seamless platform. Starter Suite is ideal for small businesses beginning their CRM journey, combining marketing, sales, service, and commerce tools with easy setup and AI-driven guidance, supported by a free 30-day trial and 40% off pricing. Pro Suite elevates this experience with greater customization options, powerful automation, real-time chat, sales quoting and forecasting, and access to hundreds of additional apps via AppExchange, making it perfect for businesses with evolving and complex needs. Both suites include features such as campaign templates, smart segmentation, case management, and storefront builder, allowing businesses to build strong customer relationships and grow revenue across multiple channels. Pro Suite customers also benefit from enhanced pipeline visibility, streamlined payment processes, and comprehensive customer service automation to improve operational efficiency. Salesforce’s rich resource ecosystem — including Trailhead courses, live events, and an active community — supports businesses in maximizing their CRM investment. Customer testimonials emphasize the scalability and flexibility of these solutions, showing how Salesforce adapts to changing business demands. Whether launching or expanding, these CRM suites ensure companies have the tools they need to succeed and scale without switching platforms.

Oracle NetSuite is the leading AI-powered Cloud ERP platform, empowering organizations to connect and optimize every aspect of their business. Built on the principle of a single source of truth, NetSuite eliminates silos by integrating ERP, financials, CRM, ecommerce, HCM, and analytics into one centralized cloud solution. Its AI capabilities go beyond automation by analyzing real-time business data to deliver predictive insights, personalized recommendations, and actionable forecasts. With more than 42,000 customers, NetSuite is trusted by businesses across industries and geographies for its scalability and reliability. Companies can leverage it to automate accounting, streamline financial close processes, and manage complex global operations with ease. Its CRM and HR features enhance customer engagement and workforce efficiency, while its professional services automation helps teams manage projects, billing, and resources more effectively. For commerce-driven organizations, NetSuite offers omnichannel commerce capabilities that unify online, in-store, and B2B sales, providing a seamless customer experience. The built-in analytics and reporting modules give leaders real-time visibility into performance across departments, enabling faster, data-driven decision-making. Oracle further strengthens NetSuite with consulting, support, and partner ecosystems, ensuring smooth deployment and ongoing optimization. By blending advanced AI, robust business functionality, and global scale, NetSuite sets the standard for modern enterprise resource planning.

Shopify is a leading global commerce platform that empowers millions of merchants—from solo entrepreneurs to major enterprises—to create, customize, and manage seamless online and offline shopping experiences. It offers a wide range of features including an intuitive website and online store builder, mobile apps for managing sales on the go, and multi-channel selling across websites, social media, marketplaces, wholesale, and physical retail locations. Shopify simplifies payment acceptance through its optimized, secure checkout, trusted by over 150 million high-intent shoppers worldwide. The platform includes marketing tools such as social integrations, customer chat, email campaigns, and advanced analytics to help businesses attract and retain customers. Shopify’s extensive app store features more than 13,000 third-party apps, enabling merchants to add specialized functionalities effortlessly. Developers have access to powerful APIs and frameworks like Hydrogen for building custom storefronts and experiences. Shopify’s infrastructure is designed for speed and reliability, with 50-millisecond latency to shoppers globally, ensuring exceptional performance even during peak demand. The platform continuously evolves with biannual Shopify Editions delivering hundreds of new features and upgrades. Shopify Capital offers financing to help merchants scale inventory and marketing efforts without equity loss. Ultimately, Shopify provides an end-to-end commerce solution that supports businesses at every stage of growth with innovation, flexibility, and global reach.

Strapi is a versatile open-source content management system designed to empower businesses in the creation and administration of content across websites and mobile applications. With its built-in REST or GraphQL API, tech teams can accelerate project development, all while being fully grounded in JavaScript, which ensures seamless integration with contemporary tools. The platform allows for extensive customization, whether adjusting API endpoints or the admin dashboard, and supports the addition of plugins and integrations, giving users the freedom to tailor their experience without compromise. Editorial and marketing teams benefit significantly from Strapi, as they can autonomously generate and manage fresh content without relying on developers, leveraging custom components to swiftly construct new pages. This makes Strapi an ideal solution that blends the flexibility of custom development with the ease of use found in website builders. Supporting various media types such as text, images, videos, audio files, and PDFs, Strapi also facilitates the creation of multiple site or app versions in different languages. Moreover, it enhances security by allowing the configuration of distinct roles and permissions to control access to the admin panel. This capability makes Strapi an excellent choice for managing multiple websites or applications, delivering consistent content from a single source of truth to an unlimited number of channels, effectively simplifying the content management process. Additionally, Strapi's adaptability makes it suitable for businesses of all sizes, ensuring that teams can scale their content strategies as needed.

Magento Open Source offers fundamental eCommerce features that allow you to build a unique online store from the ground up. For those looking for a more all-encompassing eCommerce solution, we recommend our cloud-based Adobe Commerce platform, which provides superior cloud infrastructure and hosting alongside advanced AI-driven merchandising and analytics tools. No other platform gives you the power to create striking and personalized shopping experiences quite like this one. You can leverage a wide array of built-in features, exceptional customization capabilities, and seamless integrations with third-party services. In utilizing our eCommerce solutions, you also gain access to a global network of implementation partners and a vast marketplace filled with extensions, making this an ideal time to turn your commerce dreams into reality. Merging content with commerce is essential to fulfilling customer demands for fluid brand interactions. Additionally, to fully exploit the capabilities of your eCommerce platform, think about enhancing its functionalities with the numerous extensions available in the marketplace, ensuring your store remains competitive and distinctive in a crowded online space. By doing so, you will not only improve user experience but also drive higher engagement and sales.

You have the opportunity to establish a business that can adapt to any circumstance. This versatile, open SaaS platform is at the forefront of a transformative era in ecommerce. Uncover limitless opportunities to Innovate, Build, and Grow your venture. By starting with a robust ecommerce foundation, you can leverage unmatched design tools to unleash your creativity and craft stunning store experiences. The platform is user-friendly and secure, ensuring it's always accessible when you need it most, allowing you to navigate operational challenges effectively. With rapid commerce experiences, your customers are likely to return for more. Open SaaS empowers you to create extraordinary commerce experiences that were once deemed impossible. You can capitalize on market opportunities and introduce new experiences at an unprecedented pace. Additionally, you can generate content-rich experiences tailored to wherever your audience is located. It's straightforward to integrate your backend and enhance functionality with third-party applications, enabling you to scale and become more intelligent without the burden of complexity. This seamless integration not only streamlines operations but also enhances overall customer satisfaction.

The collaboration between humans and AI Agents leads to improved customer satisfaction. You can design and implement autonomous AI agents that provide continuous support to both your workforce and clients at any time. An Agentforce Agent functions independently as a specialized application, offering ongoing assistance to both employees and customers. These agents are equipped with the necessary business intelligence to execute tasks effectively in accordance with their assigned roles. Agentforce Service Agents engage with customers around the clock through various communication channels, utilizing natural language to facilitate interactions. They are adept at swiftly and accurately addressing inquiries, using reliable data to inform their responses. Setting up your Service Agent is quick and easy, thanks to pre-designed templates or customizable low-code options, and you can also implement stringent security measures while designating specific instances for human intervention. Agentforce Sales Development Representatives (SDRs) autonomously handle product inquiries, manage a variety of tasks, and coordinate meetings for your sales team. They deliver accurate responses based on your business's data while emphasizing an enhanced customer journey. This integration not only optimizes workflow but also allows your team to concentrate on more intricate issues, ultimately fostering a more innovative and efficient work environment. In doing so, your organization can achieve greater agility and responsiveness in meeting evolving customer needs.

Adobe Commerce is an enterprise-grade, composable ecommerce platform designed to deliver personalized, high-performance shopping experiences across B2C and B2B environments. Built as a cloud-native solution, it allows businesses to manage multiple brands, storefronts, and global markets from one centralized system. Its lightning-fast storefront architecture is optimized for SEO and performance, enabling faster page loads and improved search visibility. Prebuilt storefront components, including product listing pages, carts, and checkout functionality, accelerate site launches and reduce development time. Generative AI-powered tools and visual editors empower marketing teams to create compelling content and experiment with merchandising strategies without relying heavily on developers. Native A/B testing capabilities help optimize user journeys and maximize conversion rates over time. The platform supports advanced personalization to connect marketing and commerce efforts into unified shopping experiences. Robust B2B features, including self-service portals and account-level purchasing workflows, simplify complex enterprise buying cycles. Seamless integrations with ERP, CRM, PIM, and other enterprise systems ensure operational efficiency and accurate data synchronization. Its composable architecture allows brands to extend and customize functionality through APIs and third-party integrations. Designed to handle peak traffic volumes and large product catalogs, Adobe Commerce provides scalability and enterprise-grade security. By combining flexibility, AI-driven personalization, and operational efficiency, Adobe Commerce enables organizations to capture demand, expand globally, and drive sustainable revenue growth.

Billtrust simplifies the payment process for B2B enterprises, establishing itself as a frontrunner in accounts receivable automation for almost twenty years and maintaining a trajectory of growth. With a presence in over 40 industries, we boast a significant market share in numerous sectors. Our automated order-to-cash solutions cater to the varied requirements of buyers, featuring customized invoice delivery, secure payment options across multiple channels, and smart matching alongside payment posting capabilities. This commitment to innovation ensures that we remain at the forefront of the industry while continuously enhancing our offerings to meet evolving business needs.

Unilog has outperformed its rivals in the latest independent assessment of digital commerce solutions for midmarket enterprises conducted by Paradigm B2B. In a review of 11 leading eCommerce platforms, Unilog's CIMM2 solution received the highest accolades, securing five gold medals in the recently issued Combine report. A B2B eCommerce website is not just a digital storefront; it requires high-caliber content, effective product information management, intuitive search capabilities, and smooth integration with ERP systems. Managing your entire product information catalog from a unified hub is essential, as it includes features like integrated data quality checks, digital asset management, and the ability to share product information across multiple platforms. Additionally, the eCommerce solution can link to any technology your business employs, ensuring seamless integration with your ERP or POS systems for personalized pricing and up-to-date inventory availability, thereby enhancing the customer's shopping experience. This holistic strategy empowers organizations to optimize their operations and boost overall efficiency. Ultimately, embracing such a comprehensive eCommerce framework can lead to increased customer satisfaction and loyalty.

Inriver is a market-leading Product Information Management platform designed to power modern, data-driven commerce. It delivers a unified source of truth for managing product data across complex, global organizations. The platform supports limitless data onboarding and flexible data modeling to meet evolving requirements. AI-driven enrichment tools transform raw data into optimized product content at scale. Built-in syndication enables fast, consistent distribution across all digital and physical sales channels. Integrated Digital Shelf Analytics allow teams to measure, evaluate, and improve product performance in real time. Inriver supports end-to-end product lifecycle management from creation to optimization. Its composable, API-first architecture ensures seamless integration with existing systems. Trusted by more than 1,600 global brands, Inriver is proven at enterprise scale. The platform supports omnichannel commerce, compliance, and sustainability initiatives. Advanced governance tools ensure data accuracy and consistency. Inriver helps organizations turn product data into a competitive advantage and sustainable revenue growth.

Infor CRM is more than just a standard database; it provides an all-encompassing view of customer interactions across various channels. This Customer Relationship Management (CRM) software generates valuable insights into every touchpoint with customers within an organization’s departments, such as sales, marketing, customer service, and support. By harnessing in-depth customer profiles and tools aimed at improving sales efficiency, users can identify opportunities that enhance the success of each interaction and streamline sales workflows. Equipped with a robust array of analytics, sales management options, and proactive alerts, businesses can conduct accurate forecasting, make strategic choices, and oversee teams and territories with greater effectiveness. Being a cloud-based solution, Infor CRM includes functionality for sales, customer service, marketing analytics, and reporting, while seamlessly connecting with Infor ERP systems, Birst® Networked BI, and other elements of Infor’s Customer Experience Suite. By overseeing the complete customer lifecycle on a unified platform, organizations can tap into future sales possibilities while guaranteeing exceptional customer service. In summary, Infor CRM is essential not only for facilitating business expansion but also for significantly improving customer satisfaction levels, making it indispensable for modern enterprises.

All-Inclusive E-Commerce Solution. Our team offers a remarkable website crafted to significantly boost the experience for Prophet21® users by effortlessly incorporating both B2B and B2C functionalities into their digital operations. Are you not utilizing the B2B Seller feature? Do you find yourself without a current e-commerce platform? Is your existing system not meeting your expectations? Fear not, as we are committed to helping you create your online sales channel. Our platform is designed as a comprehensive e-commerce solution, going far beyond just a 'storefront' adapted for P21 products; it is specifically engineered for the distribution industry, enabling a deep integration with ERP systems while addressing the distinct needs of all distributors. It is crucial for your business to understand how we can help you establish a solid online sales channel for your customers. By engaging with clients on their mobile devices, enhancing your sales team's efficiency, and ensuring your business stands out in Google and Apple App stores with WebAlliance Mobile (Prophet21 Mobile E-Commerce), we provide a pathway for your online presence to flourish amidst today's competitive landscape. With our cutting-edge platform, you can elevate your business to new heights, ensuring that you remain relevant and successful in the evolving digital marketplace.

Oracle Cloud Infrastructure is designed to support both traditional workloads and cutting-edge cloud development tools tailored for contemporary requirements. Its architecture is equipped to detect and address modern security threats, thereby accelerating innovation. By combining cost-effectiveness with outstanding performance, it significantly lowers the total cost of ownership for users. As a Generation 2 enterprise cloud, Oracle Cloud showcases remarkable compute and networking features while providing a broad spectrum of infrastructure and platform cloud services. Specifically tailored to meet the needs of mission-critical applications, it allows businesses to maintain legacy workloads while advancing toward future goals. Importantly, the Generation 2 Cloud can run the Oracle Autonomous Database, which is celebrated as the first and only self-driving database in the industry. In addition, Oracle Cloud offers an extensive array of cloud computing solutions, including application development, business analytics, data management, integration, security, artificial intelligence, and blockchain technology, ensuring organizations are well-equipped to succeed in an increasingly digital environment. This all-encompassing strategy firmly establishes Oracle Cloud as a frontrunner in the rapidly changing cloud landscape. Consequently, organizations leveraging Oracle Cloud can confidently embrace transformation and drive their digital initiatives forward.

The automotive industry demands exceptional precision and efficiency in its manufacturing and logistics operations. Epicor CMS serves as a tailored ERP solution for automotive manufacturers, featuring tools that meet the rigorous delivery expectations and tight production schedules set by their customers. By utilizing serialized inventory tracking, organizations can significantly reduce shipping errors and improve the accuracy of their inventory management. Furthermore, this system enables businesses to keep pace with changing customer labeling and compliance requirements through its sophisticated automotive EDI capabilities. The integrated MES collects data from production machinery, facilitating the automatic creation of crucial production metrics. Serialization, also known as license plating, greatly improves inventory accuracy, visibility, and traceability, allowing manufacturers to effectively oversee their operations and proactively address potential challenges. In responding quickly to changing customer demands, these companies can cater to specific labeling requests with ease. Additionally, the automation of inventory replenishment, based on stock levels or direct operator requests, enhances operational efficiency and guarantees a steady supply. Such advanced functionalities not only bolster productivity but also enable automotive manufacturers to thrive in a competitive and rapidly evolving market landscape. In this way, Epicor CMS stands as a vital tool for organizations aiming to streamline their processes while meeting the high standards of the automotive sector.

Expand your business operations by embracing cloud technology. Efficiently and seamlessly enhance your SAP solutions without interrupting essential business activities, all while leveraging your existing investments and expertise. Quickly develop reliable and scalable cloud-native applications that meet the demands of the modern market. Use your current knowledge of ABAP to create new extensions or improve existing custom applications. Encourage innovation to boost business agility by adopting cloud-native, low-code, and dynamic event-driven applications. Accelerate outcomes by optimizing intelligent business processes that align with your strategic goals. Investigate, configure, enhance, and fine-tune business processes by integrating experiential data with operational workflows to create a more cohesive environment. Gain valuable insights that help predict business results and uncover new avenues for revenue and growth. Utilize the power of predictive analytics and machine learning to enhance your decision-making capabilities, ensuring your strategies are informed and effective. Implement real-time intelligence within your business applications to stay ahead of the competition. Additionally, refine and customize the user experience for your customers, partners, and employees, making sure their needs and preferences are adequately addressed. This comprehensive strategy not only boosts efficiency but also cultivates a culture focused on continuous improvement and innovation, resulting in a sustainable competitive advantage. As a result, your organization will be well-equipped to adapt to changing market dynamics and seize new opportunities.

Our e-commerce platforms are crafted to be a one-stop shopping experience for your customers. They provide instant updates on pricing and inventory that are directly linked to your ERP system, making them available through customer accounts. With user-friendly navigation, shoppers can easily find products through simple drill-down options, filter attributes, and a powerful search feature. Moreover, customers can access enhanced account functionalities, such as viewing statements and invoices. Our online stores are also fully optimized for mobile browsing and are available as a downloadable app for added convenience! The Profit Optimizer™ Suite serves as a sophisticated solution that allows you to create and manage catalog data, produce printed materials, manage pricing details, and develop marketing collateral, all within a unified software environment. This all-encompassing tool not only improves your marketing capabilities but also simplifies your operational processes, enabling you to achieve greater efficiency in your business practices.

Optimizely Commerce Connect is a platform-as-a-service (PaaS) backend solution for e-commerce that integrates seamlessly with Optimizely's PaaS content management system. This combination empowers various e-commerce businesses to develop uniquely tailored websites through a dual functionality of content and commerce. With Commerce Connect, users can: Efficiently oversee both content and commerce from a single interface -Create distinctive and engaging experiences for customers -Expand sales across international markets -Customize content and promotional offers to target audiences -Seamlessly incorporate third-party applications to enhance operational productivity. This integration ultimately fosters a more cohesive and effective approach to online selling.