DICE Monitoring Reviews

Manual call center QA covers 1 to 5% of interactions. The other 95% goes unreviewed. QEval closes that gap with AI-powered quality assurance that scores every voice, chat, and email interaction automatically. The platform combines speech analytics, sentiment analysis, compliance monitoring, keyword detection, automated evaluation workflows, agent coaching tools, gamification, and 110+ analytics dashboards. Compliance includes PCI, HIPAA, and GDPR at 98% accuracy with real-time violation alerts. The scoring engine is trained on 138M+ contact center interactions and delivers 94% classification accuracy. Organizations deploy QEval in 30 days, three to four times faster than typical quality monitoring platforms. Etech Global Services developed QEval through 20+ years of operating contact centers for Fortune 500 clients in healthcare, telecom, retail, banking, and BPO. ISO 27001, SOC 2, PCI-DSS certified. Built for QA managers, CX directors, and operations leaders replacing manual QA. Additional capabilities include call recording and playback, screen capture for desktop activity review, customizable evaluation scorecards, QA calibration sessions to ensure scoring consistency across evaluators, and dispute management workflows for agents to challenge scores. The platform supports omnichannel quality monitoring with unified scoring across phone, chat, email, and social media interactions. Supervisors access real-time dashboards to monitor live calls and intervene when needed. Automated alerts flag compliance risks, negative sentiment spikes, and performance drops instantly. Role-based permissions, audit logging, and end-to-end encryption meet enterprise security requirements. QEval connects with CRM, ACD, workforce management, and telephony systems through API integrations. Multi-site and multilingual support enables centralized QA management across geographically distributed contact center operations.

Athena Security delivers an industry-leading, AI-powered concealed weapons detection system and entryway security platform for hospitals, K–12 schools, casinos, places of worship, government buildings, and other high-traffic environments where speed, accuracy, and safety are critical. The Apollo 500 concealed weapons detection system enables seamless walk-through screening, using advanced AI to accurately distinguish real threats such as firearms and knives from everyday items like phones and keys—maximizing throughput while reducing false alarms. Athena’s AI-powered baggage X-ray scanner modernizes screening with Apple iPad-based control, replacing legacy consoles with an intuitive interface that improves usability, reduces training time, enables remote operation, and enhances threat detection through automated identification of suspicious items. Athena’s Hospital Visitor Management System delivers deeper intelligence than traditional systems, including visitor history, prior incidents, and person-of-interest alerts—empowering faster, more informed decisions. Integration with EPIC strengthens healthcare workflows while maintaining high security standards. First-of-its-kind innovations include the Ambulance Bay Weapons Detection System (AB-WDS) purpose built for hopsitals for screening stretcher patients and a secondary screening solution for feet and bags, reducing human error in courthouses and government facilities. Built for compliance and real-world deployment across U.S. regions, Athena aligns with DHS best practices and evolving state regulations, including healthcare security mandates AB2975. Telepresence and AR alert glasses provide real-time operational support, while all systems unify into one platform for centralized monitoring, analytics, and enterprise reporting.

Alarm Center® by Security Information Systems Inc. is an advanced solution for monitoring and integration specifically designed for the security industry, providing extensive central management of alarms and data with adaptable configurations suitable for individuals, peer networks, large enterprises, and global operations. The software serves as a central hub for managing alarm signals and integrates various physical and digital security measures, sensors, and legacy technologies into a unified platform. With the Universal Data Integration System (UDIS), it supports compatibility with over 85 types of receivers, converting data into a standardized XML format that improves monitoring, dispatching, and response capabilities, thereby enhancing operational efficiency and reducing response times. Its scalable architecture allows Alarm Center to accommodate growth and various deployment sizes, while also offering user-friendly and intuitive interfaces across all its modules, making it easy for users to navigate the system. By combining these features, it not only improves security operations but also empowers organizations to respond more rapidly and effectively to incidents, ultimately ensuring a safer environment for all users involved. This comprehensive approach underscores the importance of integrating modern technology into security protocols for enhanced effectiveness.