DoyleSoft Reviews

Need a digital hub that actually connects, engages, and reaches employees, users, and departments with the right information they need to be successful? Axero is an award winning intranet solution where out-of-the-box meets customizable. Power efficiency by streamlining knowledge, communication, and collaboration the way you, specifically, need it to. With Axero, you're able to increase productivity by reaching employees with relevant, role-based information, all in a unified suite that feels, looks, and works like your workplace. With AI tools, flexible features, 500+ REST APIs, integrations, and granular permissions, send targeted communications while cutting back on email, distribute knowledge and resources to teams and offices near and far, and build a connected culture that employees love. Not one single Axero intranet is the same—and that's because our platform is built for building. Every Axero customer, backed by our highly rated client success team, has their own unique platform centered around their workflows, company structure, and organizational goals. Your organization isn't out-of-the-box and your intranet shouldn't be, either.

Pylon serves as a comprehensive support platform tailored for contemporary B2B enterprises. We equip post-sales teams with essential tools such as ticketing software, an omnichannel approach for B2B communications (including Slack Connect and Microsoft Teams), an interactive chat widget, a robust knowledge base, an AI-powered support bot, along with customer marketing and account management solutions. Our platform is designed specifically to address the unique needs of B2B businesses, enabling you to assist customers on their preferred channels while facilitating various support tiers. Our AI feature can generate support articles derived from previous issue resolutions, while our Triggers help formalize workflows and business processes. Additionally, with Macros, you can efficiently handle frequent inquiries. Engagement tracking allows for the dissemination of updates, newsletters, and new feature announcements to your clients. All customer information is meticulously organized and accessible in one centralized location, providing stakeholders with a comprehensive view of their team's ongoing concerns. If you're considering utilizing Slack for customer support, we would love to connect, as our users typically manage over 180 customer channels. The integration of these tools not only enhances communication but also streamlines the support process, leading to higher customer satisfaction and improved operational efficiency.

You have access to an intuitive and user-friendly interface that streamlines the management of your articles. This platform avoids unnecessary backend complexities, providing only the essential features for an effective knowledge repository. You can select from simple monthly or yearly pricing plans, with complete transparency and no hidden fees to worry about. Designed with an easy-to-navigate frontend, your audience will find it simple to use. If you want to tailor the appearance to fit your brand identity, personalizing the styles is a straightforward process. Additionally, you can empower your customers to review articles and share their feedback on their relevance. To enrich your content, you can include headlines, formatted text, images, videos, lists, code snippets, and much more, resulting in captivating articles. For those concerned about privacy, you can protect your knowledge base by limiting access through IPv4 or password requirements, keeping it exclusive to selected users. The article editor facilitates easy linking to your internal articles and categories, ensuring a unified experience for users. Exporting articles as xlsx files is a quick task, and you can also generate QR codes that lead directly to your content, simplifying sharing and access. With these powerful tools at your fingertips, managing your knowledge base not only becomes efficient but also an enjoyable experience, ultimately enhancing your engagement with the audience.