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What is HelpSite?

Knowledge base software that is hosted allows for the development of both private and public repositories of information. In just a few minutes, you can establish an impressive support center featuring an aesthetically pleasing FAQ page and help site, ensuring your users have access to the support they deserve. HelpSite provides a comprehensive support platform that includes a robust FAQs section and a searchable knowledge base. It is designed to be mobile-responsive, making it easy for customers to find the information they seek without hassle. Additionally, it features a smart contact form that proactively suggests relevant articles as users type, enabling quicker responses to inquiries and allowing support agents to optimize their time. The user-friendly admin interface streamlines the process of creating knowledge base articles, ensuring your help center is stocked with valuable insights and answers to frequently asked questions. With our hosted knowledge base software, managing your information needs becomes a seamless experience. This way, you can focus on providing exceptional support while we take care of the technical details.

What is DoyleSoft?

We have created the most intuitive Knowledge Base software available globally, offering you peace of mind at an impressively affordable price. You can easily navigate a vast collection of articles stored in one or multiple databases to locate the information you need. The software allows you to effortlessly annotate articles, track their usage, and share them with both staff and clients, all while being a network-ready solution that integrates flawlessly with your existing system. With a design that promotes an open database, you maintain complete ownership of your data with no limitations. Our adaptable licensing enables access for up to twenty users, and you can operate offline without the need for internet connectivity. Printing articles is simple, and you have the flexibility to customize categories, user access, and layouts to fit your specific requirements. We confidently assert that we are the sole provider of software that can genuinely be considered the "easiest to use" Knowledge Base on the market today, all while maintaining an extraordinarily low cost. By opting for our service, you face no risks, allowing you to streamline your knowledge management process effectively. Choose a solution that not only simplifies the management of your information but also fosters better collaboration among your team members. This is the tool that will transform your approach to organizing and accessing knowledge.

Media

Media

Integrations Supported

Finch
Zapier

Integrations Supported

Finch
Zapier

API Availability

Has API

API Availability

Has API

Pricing Information

$14.99/month
Free Trial Offered?
Free Version

Pricing Information

$29.95 one-time payment
Free Trial Offered?
Free Version

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Supported Platforms

SaaS
Android
iPhone
iPad
Windows
Mac
On-Prem
Chromebook
Linux

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Customer Service / Support

Standard Support
24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Training Options

Documentation Hub
Webinars
Online Training
On-Site Training

Company Facts

Organization Name

HelpSite

Date Founded

2014

Company Location

United States

Company Website

helpsite.com

Company Facts

Organization Name

DoyleSoft

Date Founded

2002

Company Location

United States

Company Website

www.doylesoft.com

Categories and Features

CRM

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

Customer Service

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Categories and Features

Knowledge Management

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

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