Exact Payments Reviews

It was an easy process with a quick phone call without waiting on hold or in a queue and an email follow up

Anna answered the call right away when I called and helped me when I was locked out of the system after an update. After a follow up email I was back in the system and back to work.

There were no cons with this, the issues was dealt with right away

It is a pleasure to deal with a company that actually offers customer service. Their customer support team is wonderful.

I would like to thank Richard, and the staff at Exact Payments. I have been dealing with your company for several years now, but I would like to make others aware of what a pleasure it is to do business with you. There has never been a time that I have contacted you, that you have not responded with professionalism, friendliness and accommodation. You have even answered the phone on a Saturday to help me get in to my account. I thank you for being a business I appreciate dealing with.

None at all. They have never disappointed me with their service to me as a customer.

Exact Payments provides exceptional support and makes things as easy as possible for their clients. I have had a very fast and personable reply. I have never had a bad experience with them.

Their product works well. Anytime I have had to contact Exact Payments Support, I have had a very fast and personable reply. I have never had a bad experience with them.

I do not currently have any complaints about Exact Payments.

I like using Exact Payments to process my credit cards. I'm impressed with the speed of processing authorizations, accuracy of banking deposits & customer support. Definitely satisfied to have Exact as my credit card processor.

I like using Exact Payments system to process my credit cards. I'm impressed with the speed of processing authorizations, accuracy of banking deposits & customer support. Definitely satisfied to have Exact as my credit card processor.

Really kind find anything negative about using this service.

Great experience overall with using website and reporting. Costs seem to be increasing and needs to be controlled.

I like the ability to see the reports - transactions in real time. I also like to be able to issue credits if there was an issue. Fast and reliable transaction processing. Timely and knowledgeable support.
Easy integration.

Nothing specific comes to mind but keeping up with technology needs to be a priority.

Exact Payments has enabled us to move beyond our traditional
business model, which was focused on generating SaaS subscription revenues. We have now created a new revenue stream that will help us generate expansion ARR with our customers and boost our Net Dollar Retention.

1) Turnkey service - They handle all the operational and regulatory aspects of payment processing that we don't want to do - underwriting, risk management, KYC/KYB, and anti-money laundering.
2) Excellent customer support - We can interact with real people who help solve our issues. With our other payment processor we can only talk to a chatbot that sends us links to API documentation.
3) Fast approval process - Other payment processors have complex, offline approval processes that take weeks. With Exact Payments, we've been able to embed the approval process within our application, so it's a seamless, online process for the customer.

International payment processing - We hope to use them in Europe and Asia for SEPA, BACS, and other regional payment methods, which is on their roadmap but not currently available.

I’ve added locations since my first store and each time things were flawless. I recommend Exact Payments to anyone looking someone to manage payments.

I haven’t had any issues with Exact Payments since we started with them. Everything is always on time and very quick.

Don’t take discover card was my only issue. That’s my only business credit card, so I gotta charge it on personal and get reimbursed. Not a huge deal.

I would highly recommend Exact Payments. Interface is easy and friendly to use. They are more than just exact payments.

Super friendly and knowledgeable support staff.
Response time is great.
Easy to work with.
No wait time on the phone or buttons to get through to a live person.

I have had the pleasure to work with Exact for years and there isn't any con that jumps out that worth mentioning. If any, it'd be minor.