What is Facebook Messenger?

Leverage Messenger to transform your interactions into customer loyalty. By adopting this platform, you can simplify the process of acquiring customers through engaging conversations, allowing users to connect in a space they already frequent. Having a presence on Messenger enables potential clients to browse your products and even complete purchases within the chat interface. Creating a tailored experience on Messenger can significantly boost your visibility, reaching a broader audience for your brand, goods, or services. Whether launching a new product or increasing brand recognition, meaningful conversations foster deep connections with your target market. Integrating Messenger into your customer service strategy allows clients to engage with your business at their convenience, effectively removing the hassle of waiting on hold or juggling multiple tabs on a website. Additionally, the continuous conversation stays within Messenger, providing an easy-to-navigate hub for questions and follow-up interactions. This strategy not only improves customer satisfaction but also cultivates enduring loyalty by maintaining smooth and accessible communication, ensuring that customers feel valued and heard. Ultimately, embracing Messenger can transform the way you relate to your clientele, paving the way for lasting relationships.

Pricing

Free Version:
Free Version available.

Integrations

Offers API?:
Yes, Facebook Messenger provides an API

Screenshots and Video

Company Facts

Company Name:
Meta
Date Founded:
2004
Company Location:
United States
Company Website:
www.facebook.com/business/marketing/messenger

Product Details

Deployment
SaaS
Training Options
Documentation Hub
Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Facebook Messenger Categories and Features

Team Chat Software

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Mobile Payment App

ACH Support
Contactless / NFC
Credit Card Support
Cryptocurrency Support
Debit Card Support
In-App Payments
In-Store Payments
Micropayments
P2P Payments
eCommerce Payments

Messaging Software

End-to-End Encryption (E2EE)
File Sharing
Groups / Channels
Payments
Search / Filter
Self-Destructing Messages
Stickers / GIFs
Threaded Discussion
Video Conferencing
Voice Calling

Live Chat Software

Canned Responses
Customizable Branding
Geo Targeting
Offline Form
Proactive Chat
Screen Sharing
Third Party Integration
Transfers / Routing
Website Visitor Tracking

Customer Communications Management Software

Batch Communications
Chat / Messaging
Content Management
Email Distribution
Interactive Content
Multi-Channel Communications
On-Demand Communications
Personalization
Print Management
Template Management
Video Content

Facebook Messenger Customer Reviews

Write a Review
  • Reviewer Name: R-Jay O.
    Position: Messenger
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Messenger review

    Date: Feb 22 2025
    Summary

    Super good over all. very nice and very good messenger. you can video chat here to your loved ones in other country and also you can use it to your school.

    Positive

    I really really love to use this messenger because you can communicate to your love ones. Super good and very nice. My family in the house really loves using this messenger.

    Negative

    What i don't like about this in messenger is if there's a bug.

    Read More...
  • Reviewer Name: Chet N.
    Position: CEO
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Love this messenger app

    Date: Apr 14 2020
    Summary

    Overall it's a great way to communicate with business and others who you want to stay connected with.

    Positive

    Definitely has made a lot of improvements over the last few years and I realized I use it everyday for work too.

    Negative

    It used to be slightly complicated to use but it's better each update.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Software Developer
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Facebook's Messaging app

    Date: Jun 10 2020
    Summary

    Facebook Messenger is a standalone communications app from Facebook. It has a familiar interface and is great for being in touch with all your Facebook contacts.

    Positive

    Text, video or voice call from one interface.
    Group chat feature.
    Chat heads feature for pinning chat to mobile's home page.
    Great mobile app - available on all major OS.
    Audio/Video Recording feature.
    Lots of stickers and emojis.

    Negative

    Cannot attach or send files from mobile app.
    Too frequent updates use up lot of data bandwidth.

    Read More...
  • Reviewer Name: Misty R.
    Position: Software Designer
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Facebook Messenger

    Date: May 26 2020
    Summary

    Thanks to Facebook I am able to talk to friends and family everyday. I love that I can also use Facebook to send money easily as well.

    Positive

    I'm a daily user of Facebook Messenger. I use this to keep up with friends and family and business associates. You can also send money super easily with Facebook Messenger.

    Negative

    Facebook Messenger has nothing I have found to dislike. Without Facebook I don't know what I'd do to keep in touch with family and friends.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Business Analyst
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Messenger - Review

    Date: Jun 09 2020
    Summary

    My experience with the messenger application is very smooth. The application provides decent audio and video calling features and can create groups of great capacity. The application sometimes tends to drain a lot of battery which is not very ideal. The calls also tend to drop but its quite rare.

    On an overall level, the messenger application is very good, the design definitely need a shoutout.

    Positive

    (+) Easy to use and communicate with the help of the messenger.
    (+) The audio and video calling feature is really good.
    (+) Groups with a capacity of 250 can be set up.
    (+) Chatbot support is very good.
    (+) Stickers and gifs are supported.

    Negative

    (-) Sometimes the messenger fails to alert the messages received.
    (-) The video quality in the calls is mostly good but sometimes it tends to drop.
    (-) One can always send a message on the Facebook app, it becomes redundant in such scenarios.
    (-) Takes a lot of battery.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Business Development
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Works Well

    Date: Jun 09 2020
    Summary

    Works well for what it is. Makes it easy to communicate via messaging, phone and video chat. It makes it easier to view and sort your Facebook conversations.

    Positive

    I like that you can connect with almost anyone on Facebook through this app, and that it makes it easier by opening Facebook conversations in this separate app. I like that you can call people or video chat.

    Negative

    It sometimes makes it hard to find messages that come from someone you are not connected with on the app, and only find them if you manually look.

    Read More...
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