FixMe.IT Reviews

Overall, good experience. Able to login most of the time, to our clients. Would like to find out why we lose keyboard controls sometimes.

Couple things:
First, I like the fact that I can login from my laptop at any time and assist a client.
Secondly, If I have a new client, we can run a quick connection into their pc. If they need additional support, we can upload the software and we are ready to go!

Sometimes we lose keyboard control when logging into certain servers.

I have used FixMe.IT for about a year and have found this remote access solution to be great for my needs as well as my clients. I would absolutely recommend this to anyone who need remote access support.

I love the cost of FixMe.IT as well as the speed and accessibility of the remote access software. I have tried several others and cannot find another product at the price or feature level as this one. You can also have an unintended install on servers/workstations.

I would like to see remote printing capabilities, Android/Apple support and the ability to use a web-based remote access interface as opposed to an application.

Best bang for the buck.
Gives us insight into our customers pc with no intervention from them as long as they have an internet connection.

Works like a champ with a small footprint on the client.
Enables us to support our customers with little effort or knowledge by our customer for remote administration.

Wish that there was an app for your phone to enable remote support. Also wish there was support for Linux and Mac OS.

Highly recommended remote control software - easy to use and good price. Have recommended to many other techies.

Ease of use for myself and end users. Great value! Can do both ad-hoc and unattended remote control sessions.

Nothing really, I've been using it for years and can't fault it.

I find it's hard for my clients to install FixIt on their end to receive my services. You folks need to simplify this process for non-technical clients.

Easy connection.
Error-free.
Reliable.
Good screen resolutions.
Being able to use this software from any workstation, i.e. not home.

Not so easy for clients to initiate FixMe.it from their end.

Important: Cannot use with Mac systems.

I have been a customer since 2009, I am very happy with this product overall, and I'm not switching.

Easy for customers to use in one-time support connections. Great for unlimited number of unattended access connections. Tech support is great. Great value.

Wish they could connect to Apple computers, as they currently only support PC's.

Since the COVID in March 2020, more and more people have to stay at home for remote working. As an IT support, I have to manage and help their laptops at home. It helps me a lot.

It has the ability to install a support for unattended connection. It can save user's effort to connect every time. I can use it to support co-workers as an IT support in the company. I can transfer files securely as well. As for the annual cost, it is reasonable, and good in the P2P market.

From last year, many software companies, banks, and credit cards companies establish the two step authentication for extra security when the administrator login.
I do hope Fixme.It can add this feature.

I have been using this product for years. The pricing of the product is well worth the value of the tool. It's easy to connect and use.

This program is easy to use for end users (the person who you are trying to connect to). I worked with many users who claim to be "computer dummies" and I always get connected to their PCs. I also use this tool to connect to several servers in my office. It works so well and is always reliable. You have the ability to see multiple monitors or see just one.

It would be nice if a connection code could be entered on a webpage instead of needing to download a client program on the target PC, but the download is very small.

This is a great product for 95% of my remote access needs and it an awesome value for the money.

Works well and is very intuitive. It makes it very easy to use and explain things to users. I like the feature that gives the users control of the access code. It gives them a greater peace of mind.

There are quite a few steps for users to perform before I can remote into their devices. It doesn't work on apple products.

Overall, this software has paid for itself time and time again. It doesn't matter where in the world I am working, I have the ability to connect with my team and keep things moving.

The ease of use of FixMe.IT makes keeping my team up and running a breeze! We outsource all of our major IT work but FixMe.IT allows me to remotely log into each of my employees machines and fix minor problems that come up. I strongly recommend this software.

There really isn't anything that I don't like about FixMe.IT.

We have been using the product for about 5 years, I haven't found any other program that is as easy to use.

This product saves me so much time. When I get a call from one of the reps or other works that are remote, I just open a session with them and I can see what they are doing. Cuts my call down from 30 min to troubleshoot to about 5 min.

We have so many that have dual screens, it can be a issue sometimes. There is also a lag time with some connections but I believe that is the wifi on the users end.

I've had no issues with FixMe thus far. I am able to fix my clients' issues from anywhere at any time.

Cheap and stable unlike many other remote support apps that I've used. Price - affordable for a small business. Fast connection, multiple sessions can be open at the same time. Revokable unattended access.

The only thing I dislike is that it's not available on Mac. I'm forced to use other software to support my Mac clients.

I'm a self employed I.T. guy that does the whole package for a bunch of Veterinary clinics and others.
Saves the customers money, makes me more invaluable to them. :-)

Easy of use.
150 unattended client limit.
moved across multiple screens with ease.
the pricing makes it much more affordable than the competition.

Man, I can't think of anything.

Techinline are very easy to deal with too, and the price has stayed excellent value, especially given the concurrency of the user licencing.

This was so easy to get up and running after our previous experience with Logmein, and it's just ultra reliable with a very small footprint. Time to get started with a new user/PC is very quick, matter of seconds.

The only thing missing is any capability to remote control (or even view) mobile devices (Android & iOS). It's not a frequent requirement and we tend to get around it with screen sharing on Teams.

Love the software. Overall has made my life a lot easier. I'm the IT person for an apartment management company and we have a lot of people who are not very computer savvy. This product has allowed me the ability to access all the computers throughout our organization to help employees navigate their systems, address software issues, and even train employees on our processes (have to call them for this of course).

I moved over to FixMe.it from TeamViewer and couldn't be happier. Same bells and whistles but with a much lower price tag. Software runs smoothly and doesn't take up a ton of computer resources to run either.

Best part for me was there's no hidden contract terms. Everything is very straightforward when making your purchase.

Menu/ tools could be a little more user-friendly. A feature to communicate to the user with the speakers and microphone would be nice.

I have been using Techinline for many years, I could not run my business without it. I can check on servers and networks out of hours for my clients.

Ease of use, low cost. The dashboard is great. My customers love that I can remote in at anytime and perform regular maintenance.

Nothing really. It's a great service. It would be nice to maybe have an app that would work on a tablet.

Price to features Fixme.IT has everything I've needed to provide an excellent support for my users.

Can be deployed via GPO with customized client interface for logo, text, and more. Easy for users to start app and give client IDs.

Maintains connection during reboot for easy reconnect. UAC prompts don't interfere with support as well. Also lets you share your screen with the other party.

Unattended access client for stations/servers that you want to access with out a user being present.

Multi-screen support is limited to just one window that you have to scroll back and forth through. Would like the option to use all displays to make viewing easier.

For Windows 10 Administration remotely this product does very well without blanking out the screen for you because of Windows protective measures.

Easy to use software that isn't very large. It takes a few minutes to get connected without any complicated install.

I haven't really found any cons yet. If I did have one it would only be that the category of PCs set by auto connection gets lost once in a while.

Worth the money. I love the branding feature. I can direct my customers to a landing page where they download a branded version of this support app.

It has unattended access, File Transfer, and a chat feature. Very affordable alternative to others.

Wish it had Mac support, or would at least run from an iPad. Sometimes I hate carrying a laptop all the time.

FixMe.IT is a lifesaver! It makes my job so much easier and is very cost effective! Thank you for a great product!

I love the simple interface of FixMe.IT and the small footprint it leaves. It's simple to use and quick to install. I use it daily to support our staff and can resolve their issues remotely using FixMe.IT most of the time.

I really have nothing bad to say about FixMe.IT. It gets the job done without being overly complicated.