What is Focus Contact Center?
Focus Telecom offers a cloud-centric service aimed at optimizing communication channels between clients and businesses in diverse industries. This platform is easily accessible via a web browser, eliminating the requirement for any specialized equipment. Furthermore, Focus Telecom features an extensive array of tools specifically designed for both incoming and outgoing call centers, such as advanced interactive voice responses (IVRs), call recording options, seamless integration with Customer Relationship Management (CRM) systems, remote management of agents, and support for various communication methods, along with many other capabilities. With its intuitive interface, businesses can effortlessly improve their communication strategies, ultimately leading to enhanced operational efficiency and customer satisfaction. The flexibility of this platform allows organizations to adapt quickly to changing communication needs.
Pricing
Price Starts At:
$15.00/month/user
Price Overview:
Starting price $15.00/month/user
Free Version:
Free Version available.
Free Trial Offered?:
Yes
Integrations
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Screenshots and Video
Company Facts
Company Name:
Focus Telecom
Date Founded:
2008
Company Location:
Poland
Company Website:
www.focustelecom.pl/en
Product Details
Deployment
SaaS
Training Options
Documentation Hub
Online Training
On-Site Training
Support
Standard Support
24 Hour Support
Web-Based Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English
Polish
Focus Contact Center Categories and Features
Sales Enablement Software
Collaboration
Contact Management
Content Management
Document Management
Goals / Quota Management
Lead Management
Meeting Management
Performance Management
Presentation Management
Proposal Management
Territory Management
Training Management
Customer Service Software
Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management
Call Tracking Software
CRM
Call Log
Call Recording
Call Routing
Caller Identification
Campaign Management
Conversion Tracking
IVR / Voice Recognition
Keyword Tracking
Call Center Software
Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics