Assembled
With Assembled, support leaders can unify human and AI agents in one intelligent platform that drives efficiency without compromising quality. Our technology enables over 50% automation of customer interactions, precise demand forecasting, and optimized staffing across in-house teams and BPO partners. From live workload balancing to AI agents that match your workflows and brand voice, Assembled ensures every chat, call, and email is handled with speed and consistency. Companies including Stripe, Canva, and Robinhood trust Assembled to elevate the customer experience and reduce operational costs. Core solutions span workforce and vendor management, real-time performance visibility, and AI Copilot — giving agents translation, reply suggestions, and instant task automation to resolve issues faster.
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Forethought
Forethought stands out as the leading generative AI solution for customer support, serving as an always-on team member at your disposal. With its training on your specific data sets and adherence to stringent security measures, Forethought facilitates seamless interactions through AI, streamlining processes to enhance response times, resolution rates, and overall customer satisfaction at every touchpoint.
- Incorporate a round-the-clock AI agent to alleviate your team's workload, allowing them to concentrate on providing outstanding support.
- Forethought uniquely processes both historical and current ticket data tailored to your business needs, ensuring a highly personalized customer experience.
- We prioritize not just compliance with privacy regulations, but aim to redefine them, guaranteeing that your data remains protected throughout all interactions. Additionally, our commitment to continuous improvement means we are always refining our systems to better serve you and your clientele.
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Amazon Bedrock AgentCore
Amazon Bedrock's AgentCore provides a secure framework for the scalable deployment and management of sophisticated AI agents, equipped with infrastructure specifically tailored for dynamic workloads, advanced tools for agent optimization, and essential controls for practical applications. It supports any framework and foundation model, both within and outside of Amazon Bedrock, effectively removing the need for specialized infrastructure. AgentCore guarantees complete isolation of sessions and boasts industry-leading performance for extended workloads lasting up to eight hours, integrating effortlessly with existing identity providers to facilitate smooth authentication and permission oversight. Moreover, it employs a gateway to transform APIs into ready-to-use tools for agents, requiring minimal coding, while its built-in memory retains context throughout user interactions. Additionally, agents are provided with a secure browsing environment that allows them to undertake complex web tasks, along with a sandboxed code interpreter suitable for operations like generating visualizations, thereby enriching their capabilities. This comprehensive suite of features not only simplifies the development process but also empowers organizations to effectively harness the potential of AI technology, ultimately leading to greater innovation and efficiency in their operations. In essence, AgentCore represents a significant leap forward in enabling businesses to adapt and thrive in an increasingly digital landscape.
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Microsoft Foundry Agent Service
Microsoft Foundry Agent Service enables organizations to create, manage, and scale AI agents that automate complex, distributed processes with enterprise-grade reliability. Developers can design multi-agent systems using custom code or open frameworks like the Microsoft Agent Framework and LangGraph, then deploy them with built-in hosting and orchestration. The platform integrates natively with Azure Logic Apps, providing access to more than 1,400 connectors for building end-to-end automation across business systems. Agents can securely interact with APIs, tools, and proprietary data via Model Context Protocol, giving them the context needed to produce accurate, grounded results. With built-in memory and organizational context, agents can maintain continuity across interactions and deliver more personalized assistance. Foundry Agent Service includes comprehensive governance features—such as Entra Agent ID, audit logs, observability dashboards, and safety guardrails—that give enterprises complete oversight. Developers can monitor cost, performance, and quality in real time, ensuring scalable, predictable deployments. One-click publishing to Microsoft Teams and Microsoft 365 Copilot makes it easy for employees to use agents where they already work. Backed by Azure’s security, global infrastructure, and more than 100 compliance certifications, the platform supports mission-critical use cases across regulated industries. Overall, Foundry Agent Service transforms AI from isolated experiments into fully governed, production-grade automation across the enterprise.
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