Frontel Verified Customer Reviews (2026)

CTM is an AI-powered conversation intelligence, call tracking, and customer engagement platform developed to help organizations connect marketing activities with customer interactions and revenue generation. Originally known as CallTrackingMetrics, the platform combines marketing attribution, communication management, lead nurturing, and contact center capabilities within a unified system. Its call tracking functionality uses dynamic number insertion and dedicated tracking numbers to identify which advertisements, keywords, websites, and campaigns generate inbound phone calls. The software also captures text messages, web form submissions, and chat interactions to provide visibility into customer engagement across multiple communication channels. Conversation intelligence tools use artificial intelligence to transcribe recordings, summarize discussions, evaluate customer sentiment, identify important topics, and score interactions. Its AskAI functionality allows users to investigate conversation data and extract insights about customer needs, objections, and purchasing behavior. CTM VoiceAI provides automated voice agents that can answer calls, qualify leads, schedule appointments, and direct callers to appropriate employees or departments. Intelligent routing capabilities distribute incoming inquiries based on factors such as location, availability, agent skills, customer history, and custom business rules. Workflow automation enables organizations to trigger follow-up messages, internal notifications, CRM updates, and advertising conversion events using customer interaction data. Reporting tools include real-time activity dashboards, campaign performance analysis, advertising return on investment, agent productivity monitoring, and customizable reports for businesses and marketing agencies. CTM supports integrations with Google Ads, Google Analytics, HubSpot, Salesforce, and other business applications while providing APIs, webhooks, and white-label options.

Bigly Sales is a managed AI voice agent platform for revenue teams that need high-volume calling without hiring and supervising more agents. AI agents place outbound calls, answer inbound calls, qualify leads, book meetings and warm-transfer ready buyers to a live agent, and the results sync to your CRM. What makes it different is how much is done for you. Bigly writes call scripts with Claude, ChatGPT and other leading LLMs, A/B tests versions on live calls, and keeps the version that books the most. It provisions and registers numbers, runs more than 200 whitelisted local-presence lines, monitors spam labels, and screens every call against consent records, DNC and suppression lists, known TCPA litigants, and state and federal calling rules before dialing. Managers get a dashboard built around business outcomes: success rate per lead, cost per transfer, cost per human contact, a stage-by-stage funnel from dial to completed transfer, transfer-failure reasons, lead-source rankings by success rate and cost, and hour-by-hour performance. The Bigly Sales MCP server connects the account to Claude and ChatGPT, so a manager can add leads to a running campaign, check minutes, read call summaries or ask who wants a demo in plain language. Customers use Bigly Sales to reactivate aged lead files, follow up on new leads in seconds, set appointments and handle inbound overflow across insurance, lending, home services, legal, automotive and fundraising. It connects to HubSpot, Salesforce, Zoho CRM, Pipedrive, GoHighLevel, Close, Follow Up Boss and Keap, and larger plans add a dedicated account manager who tunes each campaign.

aiQuote is an AI-powered answering service that helps businesses answer calls, qualify leads, collect customer details, generate quotes, and follow up automatically. The platform is designed for companies that lose opportunities when calls go unanswered, quotes take too long, or employees spend too much time handling routine phone inquiries. aiQuote answers incoming calls 24/7, giving businesses a consistent way to respond to customers even after hours, during busy periods, or when staff members are unavailable. The AI gathers caller information, understands quote needs, applies predefined pricing rules, and produces custom quotes without requiring manual calculation. It can then send quotes and next steps through SMS or email, helping prospects move forward while their interest is still fresh. aiQuote also supports caller ID and spam filtering, allowing businesses to avoid wasting time on unwanted calls while still capturing real leads. The platform can handle multiple calls at the same time, which is especially useful for companies with seasonal spikes, ad campaigns, or high inquiry volume. Its CRM integration capabilities help log inquiries, store lead details, and keep customer information connected with the tools a business already uses. aiQuote’s onboarding process includes collecting business information, holding a strategy meeting to define the agent’s questions and process, and building and testing the AI agent before launch. By automating call answering, quoting, follow-up, and lead capture, aiQuote helps businesses reduce manual work and improve customer response times. The platform gives companies a practical way to free up staff, protect revenue opportunities, and scale customer interactions without adding more phone support.