Collect!
Collect! serves as a robust and adaptable debt collection software designed to streamline and automate various workflows. Whether you are a startup or a large enterprise, this software provides tailored solutions to meet your specific needs.
Engineered for third-party collection agencies, debt buyers, and first-party collectors of all sizes, Collect! offers the flexibility to configure the system according to your operational requirements.
You can easily utilize the extensive settings and options within Collect! to establish a workflow that suits your unique processes.
Pre-configured for third-party debt collection methodologies, Collect! allows for customization to any extent you desire, making it as simple or detailed as you wish.
Additionally, Collect! integrates seamlessly with a growing number of external systems and is continually developing white-label add-on programs to enhance its functionality.
Designed for scalability, you can begin with the version that fits your current needs and expand by changing editions or adding seats as your organization grows. Importantly, all configurations and customizations persist through updates, upgrades, and changes in editions.
Packed with an array of features, Collect! facilitates automation from the initial contact to the final payment, empowering both consumers and clients to self-manage their accounts effectively.
With capabilities such as comprehensive import functions, user permission settings, advanced reporting tools, account segmentation, credit bureau reporting, and legal functionalities, Collect! enables you to create a highly personalized collection system tailored to your business. Furthermore, the user-friendly interface ensures that accessing these features is straightforward and intuitive for all users.
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CallShaper
An All-In-One Call Center Solution
CallShaper’s cloud-driven software for call centers offers a straightforward approach to call management. Inbound and outbound call center managers benefit from CallShaper's dynamic, user-friendly, and adaptable platform for optimizing their operations.
The platform is tailored to help call centers lower expenses and enhance return on investment. CallShaper collaborates with businesses to boost contact rates, monitor agent performance, manage leads and sales workflows, and optimize outreach efforts. Managers can easily route calls to different parties using the intuitive drag-and-drop interactive Voice Response (IVR) editor, which considers agent availability, type, and timing.
CallShaper also enables call centers to examine databases to identify leads, whether landline or mobile, as well as manage Do Not Call list entries and track call abandonment rates, aiding customers in adhering to Telephone Consumer Protection Act (TCPA) regulations. Supervisors have the capability to upload leads in bulk, while agents can rely on call scripts to effectively address and resolve customer inquiries. Furthermore, with predictive and preview dialing features, marketing agents can streamline their call processes and gain insights into lead information prior to engaging with clients, thus enhancing overall productivity and efficiency.
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Field Work Mobility
FieldWorkMobility/MySalesDialerPro provides exceptional mobile and cloud-based solutions for Inside Sales, adopted by numerous organizations worldwide! Sales professionals are now free from the confines of conventional office settings, enthusiastically interacting with clients in various locations, all while relying on a comprehensive Inside Sales CRM that includes a mobile dialer for managing their sales and customer relationships from anywhere. The system is equipped with a robust Auto Dialer that offers various modes and templates, making it easy to send SMS, MMS, emails, audio, video, and documents during the prospecting process, and it also allows agents to share their geographic positions with a manager's web dashboard. Additionally, agents can quickly access any contacts through their mobile app or web-based CRM, significantly improving their outreach efforts. The platform simplifies lead distribution with a one-click feature from the web dashboard, which can greatly boost sales performance and productivity. This integration of mobile technology into sales methodologies is revolutionizing how sales teams function and engage with their customers, paving the way for enhanced communication and efficiency in the industry. As a result, businesses are experiencing notable improvements in their overall sales strategies and outcomes.
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Sales Sling
Call Recording Every conversation conducted is automatically documented and stored within the contact record of the Sales Sling Lead Management System. These audio recordings can be efficiently searched using our reporting tools and agent call history features, which enables you to quickly find, download, or flag calls for sharing with agents or team members for coaching or assessment purposes. This capability is seamlessly incorporated into the call workflow, making outcome tracking an integral part of your agents' daily routines. The call center dashboard features pre-set disposition buttons that allow agents to easily choose an outcome at the conclusion of a call, thereby advancing the contact to the relevant stage in your sales pipeline. Additionally, you can invite multiple participants for demonstrations or meetings, and the system provides the ability to offer whisper guidance to agents during calls without the client's knowledge, as well as the option to take control of a call when necessary. This feature is especially beneficial for training new team members, significantly improving their learning experience and boosting their confidence. Moreover, the intuitive interface guarantees that both experienced and new agents can maneuver through the system effortlessly, ultimately enhancing their productivity and effectiveness. Additionally, the ability to archive and review calls fosters a culture of continuous improvement and skill development within your team.
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