Glia Integrations

ebankIT empowers banks and credit unions to provide a consistent, engaging, and user-friendly digital experience across mobile, web, and voice banking platforms, while also being prepared for any future channels that may emerge. This adaptability ensures that financial institutions remain competitive in an ever-evolving digital landscape.

Revolutionize your quality assurance with the expertise of Speech Analytics: CallFinder's advanced speech analytics software streamlines antiquated manual QA procedures, allowing you to conserve time while delivering instant insights for informed decision-making. Focus your efforts on coaching agents about the aspects that truly resonate with both your business objectives and customer satisfaction. By leveraging this innovative technology, you can enhance the overall efficiency of your operations.

The nCino Cloud Banking Platform stands as a robust, cloud-centric solution designed to tackle the difficulties and enhance the prospects that financial institutions encounter in the current landscape. This all-encompassing platform integrates various aspects of banking, including commercial, mortgage, consumer, small business, and treasury management services. Regardless of the type of business engagement your customers have with your institution, they are ensured a smooth, user-friendly, and personalized experience across every channel, which is crucial for fostering customer satisfaction and loyalty. Furthermore, this platform not only streamlines operations but also empowers financial institutions to adapt to evolving market trends effectively.

KAI is designed to enhance the human-centric interactions that today’s consumers desire, while simultaneously nurturing deeper connections with customers. In various contexts, from simple retail transactions to the complex demands of corporate banking and asset management, clients look for quick and insightful responses to their questions. To deliver this high standard of service, your organization needs a digital solution that is not only robust enough to engage in complex reasoning but also smart enough to ensure customer satisfaction. Furthermore, it should be flexible enough to adapt to your changing business goals. KAI provides the tools necessary to accomplish these objectives effectively. Unlike many other conversational AI solutions, KAI incorporates built-in financial expertise, allowing it to facilitate informed and constructive conversations. Additionally, KAI stands apart from conventional chatbot offerings by focusing on creating truly human-like interactions. As a holistic Digital Experience platform, KAI enables companies to develop customized intelligent digital assistants that provide personalized and engaging experiences across multiple channels, guaranteeing that each customer interaction is both memorable and significant. This capability allows organizations to maintain a competitive edge in addressing the ever-changing expectations of their clientele. KAI not only meets the demands of modern consumers but also paves the way for innovative customer engagement strategies.

Alacriti's Orbipay Payments Hub stands out as a cloud-native platform compliant with ISO 20022 standards, specifically designed to modernize and secure payment systems for financial entities. This cutting-edge solution facilitates extensive payment orchestration across multiple networks, including TCH’s RTP, FedNow Service, Visa Direct, Fedwire, and ACH, all within a unified and secure framework. Thanks to its microservices architecture and open APIs, the platform enables seamless integration with existing systems for core banking, digital services, fraud detection, and risk management, thereby simplifying deployment and enhancing scalability. Additionally, Orbipay is equipped with intelligent payment routing features, allowing institutions to create adaptive rules based on factors such as cost, speed, and reliability, which in turn optimizes the efficiency of transaction processing. Moreover, the platform integrates comprehensive fraud and risk management functionalities that provide real-time surveillance and compliance assessments, reinforcing security while reducing operational vulnerabilities. In essence, Orbipay embodies a progressive solution that equips financial organizations to navigate the changing landscape of digital payments, all while ensuring high levels of security and operational effectiveness. As such, it positions itself as a crucial tool for institutions looking to thrive in an increasingly digital financial environment.