Globitel Workforce Management (WFM) Reviews

Connecteam is a comprehensive mobile application tailored for employees who work outside of traditional desk environments. It offers essential tools for overseeing and coordinating field staff, featuring options for communication, workflow management, scheduling, and time tracking. With just a few simple clicks, you can unify your mobile workforce. The desktop Launchpad enables seamless collaboration, operational management, skill development, and employee engagement monitoring. In no time, you can design a fully-branded mobile app for your organization, incorporating elements like safety checklists, orientation programs, product catalogs, and shift management features. Additionally, you have the flexibility to personalize the app's functionalities to meet your specific requirements. You can also analyze team interactions with company resources, allowing you to identify areas for improvement and enhance efficiency. Connecteam empowers both managers and employees to streamline their processes, enabling a greater focus on growth. The platform supports various integrations, including Google Calendar, Gusto, QuickBooks Payroll, Xero, and more, ensuring a seamless experience for users. Ultimately, this all-in-one solution is designed to enhance productivity and engagement among non-desk employees.

The demand for flexible work arrangements is increasing significantly. Ubeya presents itself as the ultimate operating system designed for temporary employment. By offering a comprehensive solution tailored for staffing and recruitment firms, event management at stadiums, and businesses that utilize temporary workers, Ubeya stands out in the market. This innovative SaaS B2B platform is revolutionizing the temporary job sector through technology. It creates connections between companies that oversee flexible workers, enabling them to efficiently manage, outsource, evaluate, and compensate their entire workforce. By streamlining operations across staffing agencies, businesses, and temporary employees, Ubeya automates various processes including scheduling, communication, payroll, and compliance, thereby enhancing efficiency. With Ubeya’s advanced technology, temporary workers experience a sense of belonging to their companies, which strengthens their engagement and accountability in the tasks they perform. The platform consolidates fragmented communication channels, improves worker retention, and lowers the rate of no-shows, effectively transforming the experience of flexible work. As a result, Ubeya’s solution empowers countless businesses around the globe to become more agile and resilient, fostering growth, operational excellence, and satisfied employees. Have you ever considered how large venues like the O2 Arena coordinate their workforce? Ubeya equips them with all the necessary tools for seamless management.

Globitel’s Performance Management Platform enhances the real-time assessment and monitoring of customer engagement center effectiveness. By integrating and processing information from multiple platforms via a single interface, this solution simplifies data handling. It also allows agents to monitor their performance metrics while overseeing their incentive plans and evaluations, which leads to lower operational costs and improved service efficiency. Valuable insights into agent performance are gathered from all interconnected call center systems, including Automatic Call Distribution (ACD), Quality Monitoring System (QMS), Workforce Management (WFM), and E-Learning components, among others. Furthermore, the platform features a versatile KPI builder that enables call center managers to implement a variety of functionalities according to their specific requirements, thus supporting informed decision-making and enhanced performance strategies. This innovative system ultimately not only cultivates a more efficient environment for agents but also strengthens management's capability to drive productivity and success within the center. Through continuous improvement and adaptability, the platform aims to keep pace with the evolving demands of customer engagement.