GoodSpy Verified Customer Reviews (2026)

MikMak, a SPINS company, is a global software company that provides a leading commerce intelligence and orchestration platform for multichannel brands, helping them grow in real-time.

CTM is an AI-powered conversation intelligence, call tracking, and customer engagement platform developed to help organizations connect marketing activities with customer interactions and revenue generation. Originally known as CallTrackingMetrics, the platform combines marketing attribution, communication management, lead nurturing, and contact center capabilities within a unified system. Its call tracking functionality uses dynamic number insertion and dedicated tracking numbers to identify which advertisements, keywords, websites, and campaigns generate inbound phone calls. The software also captures text messages, web form submissions, and chat interactions to provide visibility into customer engagement across multiple communication channels. Conversation intelligence tools use artificial intelligence to transcribe recordings, summarize discussions, evaluate customer sentiment, identify important topics, and score interactions. Its AskAI functionality allows users to investigate conversation data and extract insights about customer needs, objections, and purchasing behavior. CTM VoiceAI provides automated voice agents that can answer calls, qualify leads, schedule appointments, and direct callers to appropriate employees or departments. Intelligent routing capabilities distribute incoming inquiries based on factors such as location, availability, agent skills, customer history, and custom business rules. Workflow automation enables organizations to trigger follow-up messages, internal notifications, CRM updates, and advertising conversion events using customer interaction data. Reporting tools include real-time activity dashboards, campaign performance analysis, advertising return on investment, agent productivity monitoring, and customizable reports for businesses and marketing agencies. CTM supports integrations with Google Ads, Google Analytics, HubSpot, Salesforce, and other business applications while providing APIs, webhooks, and white-label options.

MediaRadar stands out as a prominent advertising intelligence platform designed to serve both media sellers and buyers, making it an essential tool for anyone engaged in the advertising landscape. This all-encompassing solution simplifies the intricate data of multimedia advertising, transforming it into actionable insights that are critical for achieving successful media sales, regardless of whether the focus is on broadcast, B2B, or digital advertising. Users can easily pinpoint ideal prospects, examine their advertising tactics, develop compelling pitches, and secure a competitive advantage within the industry. Additionally, MediaRadar provides invaluable insights that B2B advertising sales professionals utilize to improve their outreach efforts across various media channels and sponsorship opportunities. By delivering accurate and actionable advertising intelligence, MediaRadar empowers marketers to fine-tune their advertising investments, ensuring that every dollar spent translates into significant impact within their campaigns. Ultimately, this platform not only enhances efficiency but also supports the strategic decision-making processes of its users.