Gym Assistant Reviews

We are celebrating our 50th anniversary this year and I have experienced a lot of changes during that time. One of our best additions was using Gym Assistant Software and I don’t expect to change any time soon.

First and foremost is customer service. Though Gym Assistant is a good product on its own. When problems arise who is there to help? Problems are few but when they arise Gym Assistant’s customer service has always solved them quickly and to my satisfaction.

It would be nice to be able to text members concerning the status of their memberships. Automatically would even be more advantageous. Missed payments, past due accounts, expired credit cards. Reports will provide the info but not the results.

Very good! I would recommend this software to any gym owner who needs to keep track of their membership base, especially for billing purposes.

Ease of creating attendance reports to submit for monthly billing
Responsiveness of support whenever I have an issue.

Annual cost.
Sometimes I cannot figure out on my own how to find or create something I need.

Satisfied. Wish the key cards would last longer, Delamination is poor quality of key cards and upgrade to digital key too expensive for small business.

Cost effective for small business.
Easy to use.
Ease to train others how to use.
Love the Mobile alerts with the last upgrade.

While support is always helpful, I find that waiting for someone to get to work in California a bit inconvenient.

At times messages pop up on assistant that are errors due to upgrades and nobody tells you about it- makes you wonder if theres a system problem in your business.

We've had no problems with the Gym Assistant software and enjoy how simple it is to use the software daily!

The software is extremely user friendly and support is easy to access if any problems happen to arise!

We haven't had anything come up with the software that we don't like.

This is the best and easiest software I’ve ever had to work with and takes care of everything I need to keep things organized and professional.

I opened my gym 7 years ago and wasn’t sure how to start or what program to use. I found Gym Assistant and it’s been a cake walk since day 1 working with them all. The team is amazing and always helpful. I even got some personal cell numbers for emergencies which also is a nice security blanket. Highly recommend

I like EVERYTHING this company has to offer. There has never been a bad incident that I could complain about

Gym Assistant has served us for over 8 years and while there’s been a few hiccups along the way I will happily recommend them to anyone. Support is quick to respond whenever there is an issue and the continuous updates leave me happy to continue with them

- constant upgrades
- automated billing
- automated text messages to denied access members WITH a link to update their payment information. Takes care of having to call members to get their payment
- simple, but effective software

- updates can often “break” other parts of the software unintentionally
- gatekeeper verifications can sometimes be slow (3-5 seconds) and cause a delayed entry
- no Bluetooth key integration into their new app

I did a lot of research on management software prior to purchasing Gym Assistant when I opened my Fitness Center in October of 2005. It was a decision that has made my life so much easier.

Easy to use,
Timely updates and upgrades,
Great customer service and prompt response time
Provides everything we’ve needed in a Club management software for over 19 years.

I would like to see the addition of a class management application, that could track class reservations, attendance and revenue.

Wonderful. I cannot say enough about how great Gym Assistant is. I recommend Gym Assistant to anyone who will listen.

The ease at which everything is integrated: auto-door, all hardware needed, monthly dues processing, reporting is fantastic, ease of set-up and modification to system. CUSTOMER SERVICE IS SUPERIOR.

Nothing. Any glitches I have had are directly related to my lack of tech skills. Quickly addressed by the support team.

Gym Assistant is a really great program. We have used it at Path to Peace for 10 years now and have had problems.

Gym Assistant is user friendly and keeps track of what we need. We have used it since 2014! Tech support is great.

I like this program. I don’t really have any negatives.

Overall completely satisfied with the product, pricing aspects and everything, with exception of pricing on digital keys for Bluetooth door operations.

The software is pretty straightforward and simplified for use. The tech support has always been amazing.

Because some features are simplified it loses some of the complexities in features and in reporting.

I research Software companies often, and for over 17 years have kept with Gym Assistant. Highly Recommend!

Simple to use! Best in class support almost instantly, especially in these automated times, these guys ROCK.
I've been using Gym Assistant since my Studio's inception in 2007.

From a member mgt side... nothing!
I use a separate software CRM for my clients for meal planning, scheduling, progress pics, etc. Mostly because this other CRM platform hosts my website, landing pages, and marketing systems.

This has been incredibly helpful for data collection. It is also very easy to train staff on, and user friendly.

Easy to navigate, simple for customers, easy tracking of gym users. We are able to break down gym users by type (customer, staff, friend of customer). This is an important aspect for reporting to the executive leadership. It also provides automatic notification if a membership needs renewed.

This is a simple system to navigate. I can not think of any cons.

Our facility has been using Gym Assistant for 15 years and couldn't be more pleased with the continuous software updates, tech support, and ease of use.

Ease of use, customer support, fob integrated software, costs vs other products on the market, software updates, product improvements.

I can't really say I have any cons. If anything, the software lacks CRM capabilities BUT I cannot complain due to the low cost for the software platform. Majority of the other gym software companies charge exorbitant fees for similar software with CRM capabilities.

I would highly recommend this program to everyone. I think people would be very happy with it. Great product.

Great program. Tech support is top notch. I would recommend this to everyone. Very user friendly.

None. I like everything about this program. No problems with it.

Over all satisfied with the product, its easy to access information needed, and read reports, helps keep things flowing.

Its easy to use, helps make job easier. Able to retrieve reports needed for daily, weekly and monthly revenue.

The dashboard could be a little more user friendly.

In a previous life I was a software engineer. When reviewing various other gym products, I placed my mind in the position of an end user. Our members want to get in, workout, and leave. They have no time or desire to multi-task with other members outside of their time together in the gym.

We chose Gym Assistant for the "KISS" (Keep it simple - - -) The other software products we reviewed had way too many options just like the old VCR. We have been open now 7 years, are very profitable, and our members love the simplicity of "swipe your card, and it is all done". Billing, records, reports, delinquency are all great!

Need more time to think about that! Filling up a "con" section when we have not had any "defining moments" outside of upgrading to a new controller is beyond the scope of the request.

I am absolutely happy with the soft ware. I am so computer slow and lucky I can turn it on lol. The 2 ladies I speak to are absolutely amazing Sarina, has an easy listening voice and the other lady (forgot name, please forgive me) I love her 🐕 and she is new and learning as well.

I absolutely love that I can call and get help right away.. it's easy to learn and hard to mess it up.. if you make a mistake its easy to fix.

More explanation as far as freezing and billing options.. I had to learn on my own though trial and error, and still learning.

Very good customer support, quick easy set up. Would definitely recommend especially to start-ups.

This software is easy to use, beginner friendly and perfect set up for my small gym. One feature that stands out is the paperless option where you can send out documents to be signed without having to print!

There could be more features added to personalize.

Great, great support, friendly staff, professional service, easy to use product, easy to teach to new staff.

The ease of use. easy to set up and easy to teach to new employees. All the reports we use and we are not paying of the reports we never use.

It's not a knock on the current product but would love to have a group exercise class scheduling option.

The software is extremely easy to use and train people on. The value this provides when implementing this system can not be understated. Training time is minimized so staff are brought up to speed on the software incredibly quickly.

The program is easy to use, but more importantly, it's easy to train people to use it. Combine this ease of use and training with the fact that you own the software so there are no reoccurring fees, and it's a winner.

The email system can use some improvement. While not occurring often, we do experience members not receiving an email, or receiving it weeks after it was sent.