What is Halp?

Transform your Slack conversations into an efficient ticketing system through Halp, a modern help desk tailored for Slack enthusiasts. By improving the satisfaction and efficiency of your remote teams, Halp enables you to turn any message into a ticket simply by using an emoji, making the process intuitive and user-friendly. You can monitor your team's requests from various platforms, ensuring that no task is duplicated. With its powerful workflow engine and advanced machine learning features, Halp speeds up the handling of routine questions and tasks. Your colleagues are not just clients; they are peers, and fostering natural communication simplifies ticketing. Halp’s sophisticated Ticketing Platform is perfect for teams experiencing rapid growth, and for those using different ticketing solutions, we offer seamless integration with options like Zendesk, Jira, and many others. Discover the enhancements in efficiency and teamwork that Halp can infuse into your team’s operations, uplifting both morale and productivity along the way. In today’s fast-paced work environments, having a tool like Halp can significantly streamline processes and improve overall collaboration among team members.

Pricing

Price Starts At:
$25 per user per month
Free Trial Offered?:
Yes

Integrations

All Halp Integrations
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Screenshots and Video

Play Video Halp Screenshot 1

Company Facts

Company Name:
Atlassian
Date Founded:
2002
Company Location:
United States
Company Website:
www.halp.com

Product Details

Deployment
SaaS
Training Options
Documentation Hub
Online Training
Webinars
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Halp Categories and Features

Service Desk Software

CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

Remote Work Software

Collaboration
Credential Management
Electronic Signature
Employee Monitoring
Live Chat
Meeting Management
Project Management
Remote Access
Remote Support
Screen Sharing
Softphone
Task Management
Time Zone Tracking
Video Chat
Web Conferencing

Remote Support Software

Diagnostic Tools
File Transfer
Live Chat
Real-time Chat
Remote Control
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback

ITSM Software

Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal

Help Desk Software

Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management

Halp Customer Reviews

Write a Review
  • Reviewer Name: A Verified Reviewer
    Position: Operation manager
    Has used product for: Less than 6 months
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Halp, client communication platform

    Date: Sep 01 2020
    Summary

    With Halp I can visualize and manage my help desk from the slack platform. Slack and Halp make a great combo for the team and client communication portal. It makes it easy to generate tickets.

    Positive

    The best combination of team and customer helpdesk portal for effective support service.
    Modern help desk solution.
    Tickets reminder and a great manager.
    Halp bot is very powerful.

    Negative

    I never encountered any problem with this platform.

    Read More...
  • Reviewer Name: Ramesh S.
    Position: Senior Technical Support
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Powerful Customer Resolutions software

    Date: Jun 30 2020
    Summary

    Halp is a simple customer ticketing software. We used Halp in our organization with Slack integration. It helps us to create and resolve tickets in a simplified way. With the help of Slack integration we support, assign and resolve tickets within a single platform.

    Positive

    #1- Halp is a very simple customer resolution software.
    #2- It can be integrated with the Slack platform.
    #3- Easy to Create and resolve customers' tickets.
    #4- In Slack, the assigned tickets automatically transfer to the support department.

    Negative

    #1- There should be a ticket reminder for the support team to get notified and resolve on time.

    Read More...
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