HelmBot Reviews

Overall, HelmBot can be highly recommended by me because of the quality of features it provided me, also the customer support was very helpful and attentive to the customer's problems.

This is pretty much an all-rounder software and did all my work, from scheduling appointments to setting up an online store, recording testing levels, internal staff scheduling. The best part of the software is the customer support a big thumbs up for them, they hear all your queries and solve them as quickly as possible.

The limitation it had is that it doesn't have an application, this would have been amazing for the customers to manage all the work easily.

After using multiple client systems i highly recommend Float Helm, they're always listening to user feedback and improving features.

Training was personal, user friendly and always available for new hires. Which is a great asset as a busy owner.

The team is exceptional, the program is user friendly for clients and can accommodate different features for each practitioner.

Ease of use, customizable, great customer service and training was seamless. Having moved from another system I was really impressed with the ease of the migration and how helpful the team was. Using the booking system for a few years now I couldn’t be happier.

We’ve never had any issues with helm, aside from my own user error that customer service was quick to help resolve.

I am a big fan of Helm and use this software everyday at our spa. The developers are great and listen to suggestions, concerns, and answer questions in a timely manner.

I really enjoy the layout and how easy it is to navigate. Tracking customer data, sales, etc is very important to me and this software does a good job of creating reports and displaying the data in an easy to understand way.

The first year or two the functionality was limited to mainly just float spas but every day-month new features are added.

We chose Helmbot based on other recommendations and after reviewing other software platforms. We have never once regretted choosing Helmbot for our business needs.

We have used Helmbot since opening our flotation therapy center nearly 2 years ago. The product is excellent, robust, intuitive and on the rare occasions I have needed to reach out to customer support they were quick to reply, knowledgeable about the product and provided immediate solutions.

I truly do not have a negative thing to say about Helmbot or the customer services provided. I'm an avid fan.

This software was recommended by another float center owner. I considered a couple of other options. But HelmBot is specifically designed for the float industry, and I'm happy with my choice.

It has everything needed to run my float center. It was easy to learn. And when I needed help, help was readily available.

A single email address can be used for only one account. Therefore, if a husband and wife desire separate accounts but use the same email address, their accounts must be merged.

HelmBot developers clearly understand our needs on both the backside as well as the UX side. It's an easy-to-implement program that continues to help us learn and grow our business!

This program has been integral to our business. As new float center owners and operators, it was so reassuring to be able to rely on those who paved the way before us to set up a program addressing all the details we didn't know we needed to worry about. Customer support is excellent!

I do not have any complaints about HelmBot. They are constantly improving their service and meeting all our needs!

Overall, we have been completely satisfied and happy with using HelmBot on a daily basis for our business. It is an integral part of our business and I don't know what we would do without it! The HelmBot team is helpful and responsive and open to suggestions for any positive improvements or constructive criticism. This is a great product that we would recommend to any small business that is appointment based!

Ease of use
Everything in one place
Very applicable for my business- health and wellness realm
Versatile applications
Very responsive customer service

I would like more versatility of the appearance of the shopping cart/pricing page that shows up through HelmBot on our website. I would like to be able to rearrange the headings or the order in which it appears, and maybe change the font style, size and color to draw attention to different things.

Excellent customer service. Easy to use scheduling. Live viewing of bookings. Auto referral system.

Booking, purchasing of services and gift cards online. Seeing scheduling live. Reports on everything.

Unable to send mass test for specials or updated business information.

Overall I couldn't be happier running our shop on Helmbot. I highly recommend considering using it. At the very least you must schedule a private tour of the software which you can organize through the team at Helmbot.

Extremely user friendly (for both clients + staff)
Customizable
Very Intuitive
AWESOME support team!

Honestly, I absolutely love this product. It makes our business run so much easier than our previous software system which was very clunky. I don't have any negative feedback.

Our experience with Float Helm has been incredibly stress-free and enjoyable. They've created a booking software solution that reflects the float experience itself. The constant improvements, feature upgrades, and incredible support team keep me raving about Float Helm to business owners and customers alike :)

- Intuitive interface
- Float Center-specific features
- Constant improvement
- Fast and reliable support

Nothing at all, really. Every time I think of something that's missing, I let them know and the team at Float Helm starts working on a solution or informs me that one is already in the works!

The transition from our previous software to Helmbot was effortless and we learned the software within the first week. It has solved all of our problems with scheduling and memberships we previously had.

Super easy to use and very practical. This software solved all of my problems with previous scheduling software.

No cons, the support team are incredibly responsive and helped me whenever I had a question.

I can't say enough good things about this program! HIGHLY recommend. Easy to use, great customer service and tracking. Can't beat it!

Customer service : Quick response time & extremely helpful & friendly. The initiation/training period was amazingly helpful.

All of the reports help me track everything I need. Employee and practitioner time sheets, check-in clocks, even my clients tell me it's very easy to schedule online. Text reminders & call aheads have greatly reduced my no-shows and late cancelations. Online intake forms are extremely helpful and save a lot of time and paper for my float clients! Tracking the measurements of the float room are a huge bonus as I do not get along with microsoft spreadsheets!

The entire team at HelmBot have really done a great job at creating a usable program AND great customer service. They listen to their clients and that is a huge bonus in my book!

Haven't found anything on here I don't like or wish it would do!

It’s the best software for a small business like us! Well designed and easy to learn. Thanks tested our multiple software packages and it wasn’t even close.

Ease of use for employees and even easier interface for clients. The customer support is top notch. I emailed a question this morning and within 30 minutes I had it all worked out with their support. Love that.

Wish they had an app for smartphones. You can use a web browser on your phone to do everything and they have some really great text shortcuts to send giftcards
out to clients but an app would make it even better.

It was a seamless changeover and any issues were resolved quickly by their support team. They don't leave you hanging and are always checking in to see how it's going. I feel like I have a good team behind us and have enjoyed the transition.

Constant communication with team during changeover. I felt at ease and is easy to use. The support from the Helm team is top notch and I am so happy we made the switch.

I should have made the changeover sooner. This system has everything needed for a seamless day. We had the system when we first opened and made the switch to Mindbody. I am happy we came back.

I couldn't run my business without HelmBot. I use it every day. Customer service is excellent and response time is crazy fast.

HelmBot keeps my business organized, and functional. The customer service is exceptional. It NEVER fails.

It's a loaded program, and it took time to set it up, but not too much.

I would highly recommend Helmbot to anyone looking to manage their appointment based business. It is easy to use and setup. They really make it easy. The customer service is also great as they are very responsive and take feedback and suggestions and act upon them.

It has everything you need to manage your business. From POS to CRM, employee timesheet, shift scheduling, appointment booking and much more! It is easy to use and manage. The tool is easy to train employees on and there is even a built in guidebook for additional trainings.

Mobile interface could use some improvements from a UX perspective.

Modern, clean, very easy to use, great-looking, neat and non-cluttered, stellar customer support, has all the functions I need for scheduling software, and if I have an idea of something I think could be added to the software it's easy to have a conversation with the developers to see if they would consider adding it. I demoed 5 other similar software programs and Helm was the best value and the best of all I demoed.

For running a float center, it's the perfect software. Guests tell us all the time how easy it is to book appointments through the software without having to contact us. The customer support is stellar, usually getting a response to emails within an hour (often within minutes). It keeps great records of useful data and integrates well with Google analytics and Facebook Pixel. Setting up schedules and editing them if needed is very easy. Overall, it was very easy to learn and use and is the perfect fit for my business.

There are a few things I didn't like at first, but customer support took my feedback and made changes. It's not that there were problems, but rather things that could be added to make the software even better such as internal waivers which they added. I wish I had more useful constructive criticism but I can't think of anything the software is missing or any problems I've run into.

10/10 I highly recommend Helmbot! Do not run a float center without this software! Thank you Helmbot and their team for making our lives so much easier!

I love pretty much everything about this software! From using it on a daily basis to training my team on the software itself its so user friendly :) This is the software you need if you run a float center!!

Everything we had issues with they fixed up and actually lets us beta test something s for them. That was so cool!

I use this software everyday and have never had it fail me! I wish I could say that about more things in life!

FloatHelm is super straightforward and easy to implement and use day to day. They know the float industry inside and out and often have solutions to problems before I even know I need them! Their customer service is outstanding and I have never had to wait for a response or solution.

If there is a con, it would be training. That said though, it is a fairly easy software and I have been able to ask simple or complex questions and received direction almost immediately. I would like to see different reporting available but honestly, it could be there and I haven't figured it out yet.

I'm absolutely in love with this software. It fixed a problem i’ve had for 8 years and I'm deeply grateful it exists!

It’s so easy to use. Has incredible features for admins and for clients. Their referral program is incredible. Their task generator helps me run my business from anywhere. It’s just incredible software!

There were a few functions that were hard to find at first but their support team is beyond amazing and helped me find everything fast.