What is Helpjuice?

Helpjuice is a cutting-edge software solution that functions as an all-encompassing knowledge base, enabling companies to gather and organize their information on a single, easy-to-navigate platform. This online resource empowers users to autonomously seek answers, resolve doubts, and tackle issues without having to contact customer support. Some of its key features include intelligent instant search functionality, comprehensive analytics, visualized data insights, a content library, effective data management, and systematic document tagging and organization. Furthermore, Helpjuice is specifically designed to improve the overall customer experience by facilitating smoother access to crucial information, ultimately leading to increased satisfaction and efficiency for users. By harnessing this tool, organizations can foster a culture of self-service and empower their teams to thrive.

Pricing

Free Trial Offered?:
Yes

Screenshots and Video

Helpjuice-Answer

Helpjuice-Answer

Company Facts

Company Name:
Helpjuice
Date Founded:
2011
Company Location:
United States
Company Website:
www.helpjuice.com

Product Details

Deployment
SaaS
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Helpjuice Categories and Features

Knowledge Management Software

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Document Collaboration Software

Access Control / Permissions
Autosave
Chat / Messaging
Cloud Storage
Comments / Annotations
Edit / Change Tracking
Electronic Signature
Multiple File Formats
Pre-made Templates
Search
User Tagging
Version Control
Workflow / Approval Process

More Helpjuice Categories

FAQ

Helpjuice Customer Reviews

Write a Review
  • Reviewer Name: Nedim K.
    Position: Marketing Analyst
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Easiest to use KB out there

    Date: Nov 06 2024
    Summary

    Best so far that I used. Easy to set up and start with. Editor is great and custom options are available.

    Positive

    Easy to use
    AI search
    Best support
    Customizations
    Editor
    Chatbot
    Integrations
    Localisations
    Analytics

    Negative

    Onboarding
    Learning curve a bit higher.
    Pricing plans

    Read More...
  • Reviewer Name: Lou P.
    Position: RAS
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Helpjuice is great!

    Date: Aug 01 2022
    Summary

    Helpjuice is great, so simple to get started in. Been using it for a couple of months now and it feels like the only system I have used.

    Positive

    Helpjuice is something we just switched into and it is amazing. So simple to use, great way to keep track of what is happening.

    Negative

    Have not fully explored the whole system yet, but so far there are no complaints.

    Read More...
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