What is Hotjar?
Achieve a more profound understanding of your website's user experience without becoming inundated with excessive data. Unlike conventional web analytics tools that primarily concentrate on traffic statistics, they often overlook the genuine actions taken by users—this is where Hotjar proves invaluable. By tracking essential metrics such as Customer Satisfaction (CSAT), Net Promoter Score (NPS®), and the Voice of Customer (VOC), you can gain a more accurate picture of user sentiment. Eliminate guesswork by leveraging Session Recordings to see how users engage with your site, which helps you relate to their difficulties. Analyzing user interactions and asking pertinent questions at key moments can significantly boost engagement levels. Hotjar easily integrates with many popular platforms, simplifying the visualization of user behaviors. This visual display of clicks, taps, and scrolling patterns offers critical insights into what motivates users and their preferences. Moreover, observing actual visitor interactions through recordings allows you to pinpoint specific areas that need enhancement, enabling you to better meet your audience's expectations. In the end, Hotjar equips you with the tools necessary to foster a more user-focused experience, ultimately leading to improved satisfaction and loyalty.
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Hotjar Categories and Features
Website Optimization Tools
Web Analytics Software
UX Software
Survey Software
Session Replay Software
Marketing Analytics Software
Heatmap Software
Customer Journey Mapping Tools
Customer Feedback Software
Customer Experience Software
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Hotjar Customer Reviews
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Watch your visitors path through your site
Date: Jan 17 2025SummaryLove it! It is handy and I've never used something that gives us the insight that it brings to the table. The recordings of user experiences with the site have really helped us fix issues.
PositiveIt is easy to use and the recordings were eye-opening! We would show recordings of users struggling with certain aspect of our large site to committee members, and everyone was amazed. We use those results to not only implement need change, but visual proof to justify those changes.
NegativeNone that I can think of - it has done so much for us in a short time.
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Understand your customer journey with ease
Date: Jan 03 2024SummaryIf you are looking to optimize and increase the quality of the user experience on your site, this is the tool that will help you understand how users behave on your website. It is capable of satisfying needs for small, mid-sized, and enterprise-level businesses.
PositiveThe heatmaps and recordings are user-friendly, meaning that everyone can understand what they're seeing without advanced training. The feedback and survey tools are extremely reliable and feature-rich too. Implementation is super-easy.
NegativeIt would be great to see the data in real time, perhaps even for recordings. The tool satisfies our needs to full extent nonetheless.
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Tool to understand Visitor activity
Date: Sep 08 2024SummaryHotjar help us to understand visitors and users with their requirements. It is easy to use and to provide clear insights.
PositiveHotjar has an easy to use interface and simple integration with other apps. The ability to gather feedbacks and surveys.
NegativeReports are helpful but required more option for customization
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Helpful UX review tool
Date: Aug 09 2022SummaryHotjar can be a good tool for collecting user analytics and understanding their difficulties using your site. It offers a wide variety of features including screen recordings, heat maps, and feedback surveys, but it's fairly expensive.
Positive- collects a huge amount of information about how a user interacts with a web page, including heat maps and even an actual screen recording of their interaction
- offers feedback survey functionality to poll users
- easy to use UINegative- pricing is a bit expensive for bigger sites
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- while the JS loads asynchronously so as to not block page loading time, it does make the page run a bit slower on less powerful devices -
Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Numbers tell the truth
Date: Jul 30 2022SummaryOverall, Hotjar is always providing new data information for our company website whether that is views, interactions, comments, etc. There is always something new for us to learn our company page, which is so helpful.
PositiveHotjar provides an easy way to see the views and interaction your website are getting. Even with being a "numbers person" I still enjoy this platform and how it makes it so easy to view the data provided. It helps my team and I understand what things need to stay the same on our website and what changes need to be made.
NegativeSo far I haven't found any cons, but I am newer to the platform.
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Visualize Visitor's Behavior and Interaction with Website
Date: Jul 01 2020SummaryHotjar is visual analytics tool which visualize beautifully the user engagement on website. I love the Heat map and Visitor recording feature of Hotjar. The heat map feature allow us to know the most interacted part of the page. which helps in getting deeper insight of the expectation of visitors. There is Visitor Journey recording option, In this the hotjar make screen video with the movement of mouse and clicks. It basically enable us to understand the navigation issue, usability issue. It offers Polling option which is very helpful to know the intent of the visitors. Hotjar uses Asynchronous Java script which doesn't affect the page loading time.
PositiveHotjar is Visual analytics tool for websites. It helps in monitoring how the visitors are interacting with the website. Its one of the few analytics tool which deals without use of numbers. It offers features -
1. Heat map of the pages
2. Visitor's journey recording
3. Feedback/Survey Polls
4. Uses Asynchronous java script
5. Easy to use UINegativeHotjar enables the visual analytics which is quite unique in itself. No complain.
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Would you Recommend to Others?1 2 3 4 5 6 7 8 9 10
Best heat map based analytics
Date: Aug 22 2020SummaryHotjar offers visual analytics of user behaviour through heat maps and session recordings. The heat map is a great feature which helps a lot to identify the most interacted section of the page which you can use to place call to action to increase the chance of conversion. It offers session recording option which is something like playing video of user sessions help in identifying the major road block user base is facing and studying the user behaviour on your website. In all, I am very much satisfied with it helps a lot to study the user pattern of the visitors.
PositiveHotjar offers best of the class visual analytics through heat map. it is a great tool to study the user behaviour of your visitors and helps in deciding and placing the call to action buttons on the most interacted section of the page. The integration part is very easy for most of the website and one bonus with it- doesn't affect the page loading time.
NegativeIt is one of the best and easy to use virtual analytics. No Cons.
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