What is IBM watsonx Assistant?

IBM watsonx Assistant represents an innovative conversational AI platform that enables a diverse range of users, including those without technical expertise, to seamlessly create generative AI assistants that provide smooth self-service experiences for customers on any device or channel, enhance employee efficiency, and expand organizational capabilities. The platform boasts an intuitive design featuring a drag-and-drop conversation builder along with ready-made templates, making it accessible for all users. It incorporates advanced Large Language Models, Large Speech Models, Natural Language Processing and Understanding (NLP, NLU), as well as Intelligent Context Gathering, which work collectively to enhance comprehension of conversational context in natural language. Additionally, it employs retrieval-augmented generation (RAG) techniques to deliver precise, contextual, and timely conversational responses at all times, ensuring that interactions are rooted in the company's knowledge base. This comprehensive approach not only streamlines communication but also fosters a more interactive and responsive customer engagement strategy.

Pricing

Price Starts At:
$140 per month
Price Overview:
$140 per month for up to 1000 users
Free Version:
Free Version available.
Free Trial Offered?:
Yes

Integrations

Offers API?:
Yes, IBM watsonx Assistant provides an API

Screenshots and Video

Live agent transfer

Live agent transfer

Company Facts

Company Name:
IBM
Date Founded:
1911
Company Location:
United States
Company Website:
www.ibm.com/products/watsonx-assistant
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Product Details

Deployment
SaaS
Training Options
Documentation Hub
Video Library
Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
Arabic
Chinese (Mandarin)
Czech
Dutch
English
French
German
Italian
Japanese
Korean
Portuguese
Spanish

IBM watsonx Assistant Categories and Features

Natural Language Processing Software

Co-Reference Resolution
In-Database Text Analytics
Named Entity Recognition
Natural Language Generation (NLG)
Open Source Integrations
Parsing
Part-of-Speech Tagging
Sentence Segmentation
Stemming/Lemmatization
Tokenization

Knowledge Management Software

Artificial Intelligence (AI)
Cataloging / Categorization
Collaboration
Content Management
Decision Tree
Discussion Boards
Full Text Search
Knowledge Base Management
Self Service Portal

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

Conversational Marketing Platform

Appointment Scheduling
Audience Segmentation
Chatbot
Email Automation
Group Messaging
Human Handover
Lead Distribution
Lead Qualification
Mobile Messaging
Multi-Channel Communication
Product Recommendations
Video Chat

Conversational AI Platform

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Chatbot Software

Call to Action
Context and Coherence
Human Takeover
Inline Media / Videos
Machine Learning
Natural Language Processing
Payment Integration
Prediction
Ready-made Templates
Reporting / Analytics
Sentiment Analysis
Social Media Integration

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics

Artificial Intelligence Software

Chatbot
For Healthcare
For Sales
For eCommerce
Image Recognition
Machine Learning
Multi-Language
Natural Language Processing
Predictive Analytics
Process/Workflow Automation
Rules-Based Automation
Virtual Personal Assistant (VPA)

More IBM watsonx Assistant Categories

IBM watsonx Assistant Customer Reviews

Write a Review
  • Reviewer Name: A Verified Reviewer
    Position: IT Admin
    Has used product for: Less than 6 months
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    IBM watsonx Assistant review

    Date: Jun 26 2024
    Summary

    Overall, IBM watsonx Assistant has been big for us. The impact on our customer service efficiency has been substantial. Its ability to understand and respond to a wide range of customer inquiries accurately has not only improved our customer satisfaction rates but also freed up our human agents to focus on more complex tasks. We highly recommend IBM watsonx Assistant to any business looking to elevate their customer service capabilities with cutting-edge AI technology.

    Positive

    IBM watsonx Assistant has been huge for us to improve our customer service using AI. Its advanced natural language processing capabilities have significantly enhanced our customer service interactions. The integration process was smooth, and the flexibility it offers for customizing responses to fit our unique business needs is impressive. The intuitive interface and robust set of features, including seamless API integration and multi-channel support, have streamlined our workflows, making it easier to manage and improve customer engagement.

    Negative

    While IBM watsonx Assistant is packed with powerful features, the initial setup and configuration can be a bit complex for users who are not familiar with AI or chatbot technologies.

    Read More...
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