ICTBroadcast Integrations

ICTCRM is a modern, comprehensive communications and integrated Customer Relationship Management (CRM) system tailored to assist a variety of businesses. This adaptable software is multitenant and readily available for immediate use, offering a white label customization option that is especially advantageous for internet service providers, carriers, and telecommunications companies. Its multifaceted design enables organizations to handle customer engagements effectively while optimizing processes across multiple industries. Furthermore, ICTCRM's user-friendly interface and robust features ensure that businesses can enhance their customer service and operational efficiency simultaneously.

The word "Free" in FreePBX embodies the concept of Freedom, underscoring that FreePBX is the foremost open-source IP PBX solution worldwide, which enables users to design a tailored phone system that aligns with their unique needs. Delve into the possibilities of open-source communication and investigate the wide array of features offered by FreePBX that assist in building your perfect phone system. By incorporating commercial modules from Sangoma and a variety of other enhancements, you can transform your FreePBX setup into a robust Unified Communications platform. Remember to consult the Knowledge Base on the FreePBX Wiki for further information! Alternatively, seeking support from FreePBX experts can aid you with installation, updates, troubleshooting, and additional services. FreePBX is accessible for free download and usage, and its strength is bolstered by a global community of developers committed to ensuring its high compatibility and flexibility, which guarantees it encompasses all necessary functionalities required to establish a scalable business phone system for any budget. This community-driven approach not only promotes innovation but also ensures ongoing advancements, solidifying FreePBX as a dependable option for diverse communication requirements. With its extensive resources and community support, users can continually enhance their experience and capabilities.

Asterisk is a dynamic open-source framework that facilitates the development of a variety of communication applications. It enables a standard computer to function as a powerful communications server. Asterisk is integral to IP PBX systems, VoIP gateways, conference servers, and many other customized solutions. Its user base includes small businesses, large corporations, call centers, telecom operators, and government entities around the world. Provided free of charge, Asterisk is backed by Sangoma's support. Currently, there are over a million Asterisk-powered communication systems in operation across more than 170 countries. Notably, virtually all companies within the Fortune 1000 list leverage Asterisk in some form. Frequently adopted by system integrators and developers, Asterisk can serve as the basis for a complete business phone system or be used to enhance an existing setup or link various systems. Whether you aim to design a bespoke system using Asterisk or are interested in acquiring an effective and affordable turnkey solution, there are numerous options to explore that can help you find the perfect match for your requirements. As it adapts to technological advancements and user needs, Asterisk remains a key player in the evolving landscape of modern communication solutions. Its ongoing development ensures users continue to benefit from innovative features and improved performance.

FusionPBX acts as a multifaceted solution suitable for both single and multi-tenant PBX configurations, functioning effectively as a carrier-grade switch, call center system, fax server, VoIP server, voicemail server, conference server, and voice application server, among various other functions. In contrast, FreeSWITCH™ is recognized for its flexibility and scalability, operating seamlessly across multiple threads and platforms. It offers a rich set of features, such as unlimited extensions, voicemail-to-email, music on hold, call parking, call center functions, call queues, and phone provisioning, making it ideal for businesses of varying sizes. By providing enterprise-grade phone system capabilities, it effectively addresses the diverse requirements of small, medium, and large organizations alike. Considerable resources have been dedicated to bolstering security, addressing technical issues, and enhancing the codebase. In addition, there are continuous improvements underway in anticipation of a forthcoming release, with the master branch exhibiting advancements that surpass the current version in multiple areas. As the team diligently finalizes critical updates, excitement builds regarding the forthcoming enhancements, which promise to elevate user experience. This dedication to ongoing enhancement is a testament to the platform's commitment to staying competitive and relevant amid the fast-paced changes in the telecommunication industry, ensuring it meets the ever-evolving demands of its users.

ICTContact is an advanced contact center solution that boasts features including predictive and progressive dialing, an IVR studio, multi-tenant support, and white-label options. This platform specializes in streamlining both inbound and outbound call center activities, facilitating efficient campaign management, answering machine detection (AMD), compliance with do-not-call (DNC) regulations, and automated telemarketing through press 1 prompts, all while offering real-time monitoring and management of calls. Moreover, ICTContact is fitted with a WebRTC-based web phone and an agent interface, along with extensive CRM integration capabilities via REST APIs, which contribute to a smooth user experience. Its powerful features position it as an excellent option for organizations aiming to improve their customer engagement strategies. With the ability to adapt to various operational needs, ICTContact stands out in the competitive landscape of contact center solutions.