What is IncidentMonitor?
IncidentMonitor™ is recognized as a highly advanced and flexible IT Service Management (ITSM) tool. Developed and continuously supported by Monitor 24-7 Inc. from its base in Canada since 1999, it has garnered a strong user base in both North America and Europe. The platform is loaded with critical functionalities, features, and industry best practice templates that cover ten ITIL processes, human resource management tasks, customer feedback collection, and much more, all set for immediate implementation. In addition to its primary function as an IT and ITIL support application, IncidentMonitor™ operates as a holistic Service Management framework, which includes a built-in Workflow Engine, a Self Service Portal, and a Service Catalog Designer. By eliminating a modular structure, this solution allows organizations to expand their service delivery capabilities well beyond the confines of the Service Desk, thereby improving efficiency across various departments. Consequently, IncidentMonitor™ not only optimizes IT operations but also cultivates a culture of effective service management throughout the entire organization, thereby enhancing overall productivity and responsiveness. This comprehensive approach ensures that all areas of the organization can benefit from improved service delivery practices.
Pricing
Price Starts At:
$21 per user per month
Free Trial Offered?:
Yes
Integrations
No integrations listed.
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Screenshots and Video
Company Facts
Company Name:
Monitor 24-7
Date Founded:
1999
Company Location:
Canada
Company Website:
www.monitor24-7.com/pages/incidentmonitor
Product Details
Deployment
SaaS
Windows
Training Options
Documentation Hub
Online Training
Webinars
On-Site Training
Support
Standard Support
24 Hour Support
Web-Based Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English
IncidentMonitor Categories and Features
ITSM Software
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Dashboard
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
IT Service Software
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalog
Service Reporting
Ticket Management
Help Desk Software
Alerts / Escalation
Automated Routing
Community Forums
Customizable Branding
Document Storage
Email Integration
IT Asset Management
Incident Management
Interaction Tracking
Knowledge Base
Known Issue Management
Live Chat
Multi-Channel Communication
Multiple Brands / Products
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management