IndiVideo Verified Customer Reviews (2026)

AddSearch transforms the way organizations connect users with information. More than just a traditional site search, AddSearch now offers AI Answers and AI Conversations, enabling businesses to deliver direct, conversational, and context-aware responses to user queries. These advanced capabilities complement AddSearch’s proven site search and content recommendation solutions, helping organizations create effortless, engaging, and personalized digital experiences. With AddSearch, you can choose between AI-driven answers, conversational interfaces, or lightning-fast search results—all fully customizable for websites, e-commerce platforms, or web applications. Our Crawler and Indexing API ensure your content is always up-to-date, while our expert implementation services save valuable developer time and maximize results. Today, nearly 2,000 customers worldwide—across Media, Telecommunications, Government, Education, E-commerce, and more—trust AddSearch to provide best-in-class search and AI-driven discovery. AddSearch product portfolio includes: - AI Answers – instant, accurate, and direct responses powered by generative AI. - AI Conversations – natural, chat-like interactions for deeper user engagement. - Autocomplete & Smart Ranking – predictive suggestions and optimized result ordering. - Personalized Search – tailored experiences based on behavior and preferences. - Content & Product Recommendations – boost engagement and conversions. - Advanced Analytics – insights into user behavior - Flexible Content Controls – include/exclude content, synonyms, filters, and facets, promote - Enterprise Features – SSO, organizational user management, audit logs, SLA up to 99.999%. - Seamless Implementation – works with any CMS, via crawler or API

Your data warehouse serves as the definitive source of truth for customer information. Hightouch facilitates the transfer of this data to the essential tools your business utilizes. This integration ensures that your sales, marketing, customer success, and customer service teams can gain a comprehensive 360-degree perspective of each customer through the platforms they trust. By removing the hassle of repetitive data requests, Hightouch transforms data warehouses into actionable insights. Enhanced data can significantly propel growth, allowing for personalized marketing strategies across diverse channels like email, push notifications, advertisements, and social media. With Hightouch, you won't have to depend on engineering resources to make continuous improvements. Optimized data can lead to increased revenue streams, enabling you to target potential leads with tailored Product Qualified Lead (PQL) or Marketing Qualified Lead (MQL) models. A singular customer view can be effectively integrated with your CRM, ensuring that better data contributes to reducing churn rates. Your customer success CRMs should reflect a thorough understanding of your clientele, utilizing customer data to pinpoint those at risk of disengagement. Every piece of information resides within your data warehouse, and while analytics is an important starting point, Hightouch elevates it by enabling you to leverage SQL for seamless data synchronization across any SaaS platform. This operational capability allows your teams to make data-driven decisions in real time, enhancing overall business performance.

Lont is a personalized video platform that helps organizations improve customer understanding, engagement and retention across recurring communications. Instead of sending every customer the same generic message, Lont uses customer data, reusable video components and decision logic to create a more relevant experience for each recipient. Teams can personalize text, images, voice, branding, scenes, offers, explanations, interactive choices and calls to action. Data can come from CRM, policy, billing, claims, healthcare or other business systems through APIs, integrations or batch imports. Videos can then be generated on demand or delivered at scale. Organizations use Lont for onboarding, insurance renewals, claims, billing, patient education, retention campaigns, account-based marketing and other high-value customer journeys. More relevant communication can help customers understand complex information, take action sooner, feel better served and remain engaged. Lont also helps teams scale personalization without producing every video manually. Reusable templates and components reduce production effort, while configurable rules make it possible to support many customer variations from one video journey. The interactive player captures viewing behavior, engagement and responses, allowing teams to see how recipients interact with each experience and improve future communications. Lont supports both agencies and enterprise teams. Agencies can manage personalized video journeys for smaller client accounts, while enterprise plans can include advanced integrations, higher usage volumes, enhanced security, compliance support, custom service levels and SLA options.