Consensus Reviews

If you're in sales or presales and you're not using Consensus yet, you’re missing out. It scales your team without needing to hire more people, drives better conversations, and gives valuable insight into what prospects actually care about. Highly recommend for any org looking to modernize their sales process.

As a former BDR and now a Customer Success Manager, I’ve seen the value of Consensus across the full customer journey. When I was in sales, it helped us qualify leads faster and gave prospects a chance to explore the product on their own terms—making meetings more productive. Now in CS, I’ve seen how it supports onboarding and education by giving customers easy access to consistent, on-demand content. The analytics are incredibly helpful too—we can track engagement and tailor our approach based on what’s resonating.

There’s a bit of a learning curve when setting up your first demos, especially if you're trying to get the flow just right. But once it’s live, the impact is worth it. Some advanced customization could be a bit more flexible, but the support team is excellent and quick to help.

We use Consensus to generate relevant content for our software publishing business and to be able to send targeted and dedicated materials.

Firstly, the ability to sort, organize, and classify the demo libraries is a real advantage for managing read and write permissions for our users who are in different divisions across various countries. Then, the easy creation of demoboards is a plus, and it has become even better since we can now associate tours with them.

I don't like the fact that I have to find all demoboards created by a person who left the company in order to replace him by another one. Indeed, if i don't do it, this left person will be visible in the demoboard for ever. That's exactly the same with permissions.

Overall excellent product and could not do my job without it. Use it daily for follow ups and demo recaps

Amazing for follow ups and uncovering key stakeholders in a demo and what they are most interested in

No think wrong with it. It sometimes takes longer to load a thumbnail that I would like

Overall the product does exactly what it needs to do and customers have even asked about the product.

Easy to use and moves deal across the sales cycle faster. This is exactly why my sales department decided to make the switch.

UX/UI is improving little by little and I only expect it to get better.

Excellent - I want any company I work at to have Consensus. This is the easiest software, and now so vital to our sales cycle.

Consensus is easy to use - both for our end users and prospects receiving demoboards. Account Executives are able to qualify and disqualify faster, prospects are able to receive tailored information and content, then easily share internally.

Minimal - the only ask has been to leverage virtual backgrounds on personal intro videos. However, this is already a feature request and has been upvoted.

Consensus has made a real difference in how we approach demos and early sales engagement. It’s taken pressure off our presales team and helped us move faster without sacrificing quality. We’re still exploring all the ways it can be used, but so far, it’s proven to be a flexible, valuable tool across the board.

Consensus has been a huge time-saver for our team. We originally brought it in to support presales with on-demand demos, but it quickly became useful across other departments too. The ability to share demos or interactive product tours that buyers can explore on their own has really helped us qualify leads more effectively. It's also a win for internal enablement: we use it for onboarding new team members and sharing consistent product messaging.

There’s a bit of a learning curve when you're first getting started, especially around the terminology. But once you get the hang of how things are organized, like demoboards and demolytics, it all starts to make sense. A few areas of the UI could be more intuitive, but nothing that’s a dealbreaker.

Its become a vital part of our business, from lead generation to closing new business and then selling to existing customers.

Its very easy to create micro demos to send out to prospects, the support with Consensus is great also.

I'll be completely honest, there is not really much I don't like about Consensus.

Consensus is a game changer for sales teams. It shortens sales cycles, boosts prospect engagement, and saves valuable time by automating demos. After a brief learning curve, it becomes an essential tool for any modern B2B sales process.

Consensus makes it much easier to qualify prospects by automating discovery and product demos. It helps speed up sales cycles, better engage buyers, and prioritize qualified leads. The interface is intuitive, customer support is excellent, and it integrates easily with other CRM tools.

Nothing to say, my experience with the tool is great.

I love using consensus. Between being able to answer customer questions with a quick demo, understanding who is actually watching our demos, and enabling sales to get demos to customer faster this has been a game changer for our organization

- Email plug in makes quick answers/demos really easy
- Love the ability to brand demos
- Customer interaction metrics
- Org-wide demo library to better enable sales to get demos to customers faster

- email plug in sometimes buggy
- wish there was more organization in the demo library

Overall Consensus really meets a ton of my needs. It is a great resource not only to contact customers for new products but also training team members on these new products.

Great way to share resources to potential customers. I love to have record my meetings and share it to the customers so they can refresh what we spoke about.

I do wish there could me more tracking options and editing tools within the program. For example, if I make a video and a team member needs to share it, the tracking capabilities go to the team member.

I have used Consensus as a selling tool at a couple different companies. Being able to send recorded demos to my prospects has led to reduced sales cycle times in multiple instances. In my current role, I run around 2 demos per day that last close to 2 hours – if I’m not able to get to everything I want to show in one session, I used Consensus demos as follow up materials. I get notifications when someone starts to watch, which signals that it is a good time to give them a call.

What I like most about Consensus is that it allows you to potentially shorten your sales time and avoid multiple live demo's by having pre-recorded demos to send your prospects

I don't really have anything bad to say about Consensus, it is very user friendly

So far helpful, but could definitely use room for more customization. The customer service has been helpful with bugs encountered so far. Our integration with other sales tools has been fine but can still be a little inconsistent in what it delivers.

The tool is easy to use, has already helped us disseminate demos and closed deals faster. This helps since the nature of our software has broad application and use cases so we need to be in as many hands at once as possible for our deal cycles and this helps us get there.

Maybe it's just the tier of subscription my team uses, but I can't seem to customize demo boards I want to send to customers with demos already in our library. It would be nice to be able to quickly piece together single experiences so we could share a full story with a customer based on features they request to see.

The experience of using consensus in decision-making is positive. It fosters collaboration, ensures that multiple points of view are heard and creates a sense of shared ownership.

Consensus is a highly effective approach in decision-making as it encourages collaboration and teamwork, ensuring that diverse perspectives are considered. This leads to well-rounded decisions that take into account various viewpoints. Additionally, it fosters shared ownership and commitment among stakeholders, which enhances trust and alignment within teams. By involving everyone in the process, consensus also reduces resistance to implementation, making it easier to achieve collective goals.

In general I find no disadvantages.
I save a lot of time, it's easy to use.
All are benefits

OVERALL CONSENSUS is a MUST HAVE!!
This is a great product to get in front of your prospects to allow them to watch at their leisure.

CONSENSUS is a great way to get your prospects engaged in learning more about your product when schedules don't align. It allows them to watch at their available times.

Need more filters and bundle capabilities.
Needs to retain previous contacts.

My overall experience with Consensus has been highly positive. It has significantly streamlined our sales process by automating personalized demo delivery, allowing us to engage prospects more efficiently and effectively. The platform’s ability to uncover additional stakeholders and provide actionable insights into their interests has been invaluable in closing deals faster and with better alignment across decision-makers.

There was a bit of a learning curve during the initial setup, and creating high-quality video content required some upfront effort. However, once we got past the onboarding phase, the platform became an integral part of our workflow. The time savings and increased engagement it provides more than justify the investment.

I’d highly recommend Consensus to any sales team looking to scale their outreach, improve alignment with prospects, and make data-driven decisions in their follow-ups.

Consensus allows us to deliver personalized video demos to prospects automatically, which saves us an incredible amount of time while ensuring each stakeholder gets tailored information relevant to their interests.

The setup process can be a bit complex, especially when creating and organizing personalized demo content for the first time. It takes some effort to get everything aligned with our messaging.

Awesome overall experience and an integral part of my daily processes. We have created everything from comprehensive overviews to bespoke walkthroughs for specific client questions.

Easily and quickly create and deliver curtailed experiences for your prospects.
Outlook integration brings it to another level.

Sometimes prospect data entry can be redundant for creating multiple videos for one population.

Can't imagine doing my Account Management role with out this tool. I've been using it for 3+ years and it's helped me close many of deals without the need for a live demo.

Easy to use, reduces the deal cycle, can track who has watched and what was important. Great integrations with Salesforce and Outlook.

Theres not much that I don't like about Consensus. The only challenge is the outlook plug in sometimes doesn't work so you have to go the long way round.

Use Consensus on a regular basis for training, videos, recaps. My team, especially enjoys the ability to create demo boards where it all allows us to give the viewer options of which demo to view based on their role within their company.

The ability to edit.

The ability to track demo performance after it has been sent out, including, but not limited to Watch time how many people it was forwarded to it was forwarded to and any comments.

Product can be a little bit finicky when attempting to publish.

Great experience with Consensus. They are very responsive to client demands. Every person with whom I have ever interacted has demonstrated tremendous professionalism.

The platform is easy to use and has proven to shorten our sales cycle. It is quite rewarding to see prospects interact with the content you create.

This is not the fault of Consensus, but be aware that it will take time and deliberate effort to create the content.

Overall positive experience with consensus.

Our whole organisation uses it and it really does help with our sales cycle.

We also use it to send eachother content internally also saves us having to mess about with share links one drive etc.

Easy to share videos with prospects

Great tracking of watch time. - Allows you to see whats important to your prospect

Allows to discover other hidden stake holders.

Comes with an outlook extensions directly into email and also a chrome extension for on the go.

Integrates with our other pieces of CRM software

It would be ideal if you could send a "Pack" to prospects. I.E. Multiple videos at once rather than having to create a new link every time.