WaitWell
WaitWell is built to reduce wait times and service friction in high-volume environments. The platform enables organizations to coordinate appointments and walk-in traffic through a secure, scalable system. Customers can engage through QR codes, SMS, web links, kiosks, or by chatting with Waillo, an AI agent native to WaitWell that answers questions in natural language, explains available services, and routes customers into the correct line or appointment path. Customers receive live queue updates and AI-powered wait time forecasts that set clear expectations before arrival.
WaitWell includes strong real-time reporting and operational visibility. Waillo Insights builds on this foundation by enabling managers to ask plain-language questions of their data, helping them identify trends, uncover bottlenecks, and refine staffing decisions. With integrated payments, an extensive API library, and HIPAA and SOC 2 compliance, WaitWell provides a flexible foundation for efficient, reliable service delivery across one or many locations.
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Assembled
With Assembled, support leaders can unify human and AI agents in one intelligent platform that drives efficiency without compromising quality. Our technology enables over 50% automation of customer interactions, precise demand forecasting, and optimized staffing across in-house teams and BPO partners. From live workload balancing to AI agents that match your workflows and brand voice, Assembled ensures every chat, call, and email is handled with speed and consistency. Companies including Stripe, Canva, and Robinhood trust Assembled to elevate the customer experience and reduce operational costs. Core solutions span workforce and vendor management, real-time performance visibility, and AI Copilot — giving agents translation, reply suggestions, and instant task automation to resolve issues faster.
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Spok Care Connect®
The interactions among members of the care team involve a complex web of individuals, technology, hospital systems, and devices. Navigating an extensive flow of information, encountering communication barriers, or facing inefficient processes can complicate your role and adversely affect patient care. Such challenges can hinder your efficiency and ultimately lead to poorer health outcomes for patients. Spok Care Connect® offers a comprehensive solution to these issues. This integrated communication platform enhances collaboration among care teams, facilitates closed-loop communication, and ensures secure messaging, all aimed at optimizing clinical workflows. By utilizing a single communication platform, various challenges across multiple departments and locations within a healthcare system can be effectively addressed, leading to improved operational efficiency and better patient care.
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Petal Scheduling & Clinical Capacity
Petal's platform offers a cloud-based scheduling solution tailored for healthcare professionals, specifically aimed at supporting doctors and medical staff in various settings such as hospitals, clinics, and acute-care facilities. This innovative tool allows physicians to efficiently manage their schedules while enhancing team collaboration through features like shift swaps, absence requests, and clear visibility of shifts.
Integrating Petal's Clinical Capacity Management enhances the scheduling process by addressing the complex needs of modern hospitals, including managing on-call physicians and overseeing medical staff. The Clinical Capacity Management console provides a unified view of all hospital medical services through a single dashboard, delivering real-time insights into care availability along with analytical reports that aid in effective resource management. By improving both performance and accessibility within healthcare facilities, this solution significantly contributes to better patient care. Additionally, these Software as a Service (SaaS) offerings are highly customizable, allowing them to cater to the specific requirements of various departments, clinics, hospitals, and even entire healthcare networks, thus ensuring a versatile approach to resource allocation.
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