With Assembled, support leaders can unify human and AI agents in one intelligent platform that drives efficiency without compromising quality. Our technology enables over 50% automation of customer interactions, precise demand forecasting, and optimized staffing across in-house teams and BPO partners. From live workload balancing to AI agents that match your workflows and brand voice, Assembled ensures every chat, call, and email is handled with speed and consistency. Companies including Stripe, Canva, and Robinhood trust Assembled to elevate the customer experience and reduce operational costs. Core solutions span workforce and vendor management, real-time performance visibility, and AI Copilot — giving agents translation, reply suggestions, and instant task automation to resolve issues faster.
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Numa is the AI Customer Operations System purpose-built for dealerships that are losing revenue and customers to broken processes they've been patching for years. Every day, service calls go unanswered, advisors are buried fielding "where's my car?" instead of selling work, and managers don't hear about unhappy customers until the bad review is already live. Numa solves this at the infrastructure level, automatically following up with customers and giving advisors, reps, and managers real-time visibility into customer satisfaction across the entire operation. Operator answers and routes every inbound call so no opportunity goes dark. Status Updates proactively contacts customers so advisors aren't drowning in callbacks. Voice AI books appointments on the spot so customers never sit waiting. LiveCSI surfaces heat cases in real time so managers can step in before a CSI score takes the hit. Opportunities reaches out on declined services, open recalls, and equity moments, recovering revenue that would otherwise sit untouched. All of it runs through one unified system: one inbox, one shared context, nothing falling through the cracks. The result: revenue recovered, advisors freed up, and a customer experience that lifts CSI and builds lasting loyalty.
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dolfyn
Dolfyn is a cutting-edge AI voice assistant specifically crafted for businesses that depend on inbound calls, with a focus on home service contractors and various trades. It serves sectors such as HVAC, plumbing, electrical work, roofing, general contracting, restoration, legal, and healthcare, empowering them to manage incoming calls 24/7, qualify leads, schedule jobs directly into platforms like ServiceTitan, Jobber, or HouseCall Pro, and deliver instant call summaries after conversations end. Unlike conventional AI receptionists, dolfyn stands out due to its customized approach; it is designed to fit each client’s specific services, pricing models, call protocols, and service regions. This bespoke solution eliminates the need for generic templates or self-service configurations—dolfyn’s dedicated team builds the voice agent from scratch, oversees daily call monitoring, and continually enhances the agent to meet the shifting demands of the business landscape. By using dolfyn, companies can make sure they consistently present their best image to potential clients, improving both operational efficiency and customer satisfaction. Furthermore, this personalized service enables businesses to devote their attention to essential functions while dolfyn expertly handles their communication requirements without disruption. The integration of dolfyn into business operations not only streamlines processes but also fosters long-term relationships with customers through improved interactions.
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Calldock
Calldock is a cutting-edge AI voice agent platform designed to revolutionize customer interactions on websites. With Calldock, businesses can set up AI-powered agents that instantly call back website visitors, answer their inquiries, book appointments, and follow up on leads—all without requiring human intervention. The platform integrates with popular tools like Google Calendar, Zapier, and Slack, ensuring a smooth workflow for scheduling, updates, and team communication. Setting up Calldock is as simple as embedding a single line of code, making it accessible for businesses of all sizes. You can also customize the voice agents to reflect your brand’s personality, choosing from various natural-sounding voices and adjusting the appearance to match your website's style. Calldock's powerful AI can detect the intent of visitors, ensuring that every call and message is responded to with the appropriate action. In addition, the platform offers detailed call analytics, ensuring businesses gain valuable insights into their customer interactions. By providing real-time availability checks, instant appointment bookings, and automated reminders, Calldock streamlines operations and reduces missed opportunities. Businesses using Calldock can now offer a seamless, no-wait experience for their customers, helping them close more deals and deliver exceptional customer service.
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