What is Keeping.com?

Keeping serves as the essential shared inbox solution for Google Workspace, designed specifically for teams engaged in a variety of tasks beyond merely handling customer support. This innovative help desk software, available at Keeping.com, streamlines the management of customer support emails directly within Gmail, allowing teams to transform incoming requests into tickets that are accessible to the whole group. With features that enable managers to assign responsibilities, engage in discussions, and prioritize tasks, it also provides real-time insights into customer support metrics, ultimately enhancing overall team productivity and collaboration. By integrating these capabilities, Keeping ensures that teams can operate more efficiently across diverse functions while maintaining a clear focus on customer satisfaction.

Pricing

Price Starts At:
$10 per user/month
Free Trial Offered?:
Yes

Screenshots and Video

Company Facts

Company Name:
Keeping.com
Date Founded:
2019
Company Location:
Brooklyn, NY
Company Website:
www.keeping.com
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Product Details

Deployment
SaaS
Training Options
Documentation Hub
Webinars
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
1-10
11-50
51-200
501-1000
Target Organization Types
Mid Size Business
Small Business
Enterprise
Nonprofit
Startup
Supported Languages
English

Keeping.com Categories and Features

Customer Service Software

Alerts / Escalation
Appointment Management
Call Center Management
Email Management
Knowledge Base
Live Chat
Performance Metrics
Queue Management
Self Service Portal
Social Media Integration
Surveys & Feedback
Virtual Assistant
Workflow Management

More Keeping.com Categories