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What is Keeping.com?

Keeping serves as the essential shared inbox solution for Google Workspace, designed specifically for teams engaged in a variety of tasks beyond merely handling customer support. This innovative help desk software, available at Keeping.com, streamlines the management of customer support emails directly within Gmail, allowing teams to transform incoming requests into tickets that are accessible to the whole group. With features that enable managers to assign responsibilities, engage in discussions, and prioritize tasks, it also provides real-time insights into customer support metrics, ultimately enhancing overall team productivity and collaboration. By integrating these capabilities, Keeping ensures that teams can operate more efficiently across diverse functions while maintaining a clear focus on customer satisfaction.

What is Hiver?

Hiver is a customer support platform designed for Gmail, enabling teams to work together on shared inboxes like orders@, services@, and support@. Seamlessly integrating with Gmail, it provides a simple and intuitive method for teams to manage customer email interactions effectively. This tool enhances collaboration among customer service teams and guarantees that inquiries are addressed quickly by the appropriate personnel. With a diverse user base of over 1500 organizations, including both established enterprises and innovative startups, Hiver supports renowned companies such as Flexport, Lonely Planet, and Upwork. Its versatility makes it a valuable asset for any team looking to streamline their email communication processes.

Media

Media

Integrations Supported

Zapier
HubSpot CRM
HubSpot Customer Platform
Shopify

Integrations Supported

Zapier
Aircall
Slack
Stackreaction
Workers by Delos
Wufoo

API Availability

API Availability

Pricing Information

$10 per user/month
Free Trial Offered?

Pricing Information

$15 per user per month
- Hiver Lite ($15 per user per month)
- Hiver Pro ($39 per user per month)
- Hiver Elite ($59 per user per month)
Free Trial Offered?

Supported Platforms

SaaS

Supported Platforms

SaaS
Android
iPhone

Customer Service / Support

Standard Support
Web-Based Support

Customer Service / Support

24 Hour Support
Web-Based Support

Training Options

Documentation Hub
Webinars

Training Options

Documentation Hub
Webinars
Online Training

Company Facts

Organization Name

Keeping.com

Date Founded

2019

Company Location

Brooklyn, NY

Company Website

www.keeping.com

Company Facts

Organization Name

Hiver

Date Founded

2011

Company Location

United States

Company Website

hiverhq.com

Categories and Features

Customer Service

Email Management
Knowledge Base
Performance Metrics
Queue Management
Workflow Management

Categories and Features

AI Customer Service

Not specified

Collaboration

Chat / Messaging
Project Management
Real Time Editing
Task Management

Customer Service

Email Management

Email Management

Email Monitoring
Queue Manager
Response Management
Routing
Shared Inboxes

Help Desk

Incident Management
Knowledge Base
Live Chat
Real-time Chat

Issue Tracking

Not specified

Remote Work

Not specified

Task Management

Collaboration
Create Subtasks
Mobile Access
Progress Tracking
Reporting/Analytics
Task Board View
Task Tracking
To-Do List View

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