Khoros Integrations

Brandwatch stands out as a premier solution for Social Media Management and Consumer Intelligence, assisting more than 5,000 of the globe's most respected companies in swiftly connecting with and understanding their customers in the fast-paced social landscape. The platform is recognized for its cohesive approach to social media management, enabling users to discover, attract, and engage with customers while seamlessly integrating social data with existing knowledge across various departments and channels. Users will appreciate the intuitive interface, supported by a commitment to exceptional customer service. Additionally, its Consumer Intelligence feature utilizes AI-enhanced data sourced from over 100 million social and online platforms, empowering data-driven organizations to gain deeper insights into consumer sentiments regarding their brands, products, and prevailing industry trends. By leveraging these capabilities, businesses can make informed decisions that resonate with their audience.

Salesforce enables sales teams to maximize their productivity and achieve their goals more effectively. As the premier CRM solution worldwide, Salesforce transcends basic capabilities. It provides teams with vital resources aimed at broadening their client bases, uncovering new opportunities, and closing deals rapidly from virtually anywhere. The platform features an impressive selection of tools, including contact management, opportunity tracking, lead oversight, email integration, report generation, sales forecasting, and file synchronization and sharing, to name just a few. This allows you to invest less time navigating through spreadsheets and more time concentrating on your core business activities. Without the need for any extra hardware or software, our intuitive setup guide empowers you to streamline sales workflows and resolve customer inquiries in just a few minutes. By connecting data across sales, service, and marketing, you can deliver seamless and tailored experiences to your customers. This holistic view of each client encompasses their accounts, interaction history, and connections. Additionally, incorporating social data can significantly enhance your understanding of customer behaviors and preferences, providing you with a competitive edge in the market. Ultimately, Salesforce not only boosts sales efficiency but also fosters stronger customer relationships through insightful data analytics.

Get to know your customers better to gain deeper insights into their behaviors. Google Analytics provides vital, no-cost tools that allow you to assess your business data effortlessly on one platform. The latest iteration, Google Analytics 4 (GA4), takes the previous analytics framework to the next level by delivering a more comprehensive and detailed perspective on user interactions across both websites and mobile applications. With a strong focus on user privacy, GA4 shifts towards event-driven tracking instead of relying on conventional session-based approaches, enabling a more flexible and intricate method of data collection. It also features advanced functions like cross-platform tracking, insights driven by machine learning, and predictive analytics, which help businesses understand customer journeys and make data-informed decisions. Furthermore, the enhanced integration with Google Ads and the option to tailor reports enable businesses to fine-tune their marketing strategies while adhering to evolving privacy regulations, ultimately fostering more effective customer engagement. As the digital landscape continues to evolve, utilizing these innovative tools will be essential for long-term growth and success in your business endeavors.

Domo empowers all users to leverage data effectively, enhancing their contributions to the organization. Built on a robust and secure data infrastructure, our cloud-based platform transforms data into visible and actionable insights through intuitive dashboards and applications. By facilitating the optimization of essential business processes swiftly and efficiently, Domo inspires innovative thinking that drives remarkable business outcomes. With the ability to harness data across various departments, organizations can foster a culture of data-driven decision-making that leads to sustained growth and success.

Acquia DAM (Widen) offers a user-friendly and adaptable solution for brands looking to efficiently manage and share their assets across various teams, tools, and channels. This versatile platform can be utilized independently or integrated within the broader Acquia Digital Experience Platform (DXP) for enhanced functionality. By streamlining asset distribution, it empowers organizations to maintain consistency and creativity in their branding efforts.

Create engaging links that attract attention. Utilizing concise and recognizable links can enhance and safeguard your brand identity. Research shows that branded links yield a 34% increase in click-through rates when compared to their non-branded counterparts. This advantage translates to greater visibility for your brand and its offerings. As clicks accumulate, so does your brand's recognition, fostering trust in your content and messaging. This positive feedback loop is truly advantageous. Enhanced deliverability and improved click-through rates represent merely two of the numerous perks. Additionally, detailed link-level analytics provide insights into who is engaging with your links and the timing of those interactions, enabling you to refine your content strategy effectively. With auto-branding, you have the opportunity to personalize your links, ensuring that you receive acknowledgment for your content while gaining deeper insights into audience engagement.

Leverage Tableau to gather, generate, and assess business data, extracting significant insights through its extensive business intelligence (BI) and analytical features. This robust platform allows users to compile data from multiple sources, which include spreadsheets, SQL databases, Salesforce, and various cloud applications. With Tableau's real-time visual analytics and dynamic dashboards, users can thoroughly investigate and interpret datasets, leading to critical insights and the discovery of new business prospects. Moreover, Tableau provides a range of customization options tailored to different industry sectors, such as finance, telecommunications, and more, ensuring it addresses the specific needs of each field. Consequently, organizations can utilize Tableau not only to make informed decisions but also to foster sustainable growth and innovation in a competitive landscape. By integrating Tableau into their operations, businesses can further optimize their strategies for long-term success.

Leverage the combined power of your audience to turn your website into a lively social center by utilizing Khoros Community, formerly known as Lithium Communities. This leading platform for online engagement and community building equips businesses to provide outstanding digital experiences for their users. Khoros Community is packed with a wide range of features aimed at boosting customer satisfaction and loyalty, including discussion forums, blogs, community groups, Q&A sections, a knowledge-sharing repository, user ratings and reviews, gamification aspects, analytics on value, multimedia capabilities, contests, and much more—ensuring that companies have the tools necessary to excel in the modern digital arena. By embracing Khoros Community, organizations can not only strengthen their relationships with customers but also foster a collaborative environment that promotes a sense of belonging among users. Ultimately, this platform is essential for businesses looking to thrive in an interconnected world.

BL.INK is an advanced link management solution that enables businesses to meticulously capture, monitor, and manage customer interactions across a multitude of channels. By facilitating the creation and deployment of customized shortened URLs and QR codes, BL.INK enhances digital marketing attribution through comprehensive data collection that results in well-organized and consistent information, which is essential for optimizing marketing ROI and attribution reports. The use of trusted branded short links and QR codes also significantly increases click-through rates across various media, such as SMS, direct mail, emails, social media, product packaging, signage, and television ads. Moreover, the platform supports GS1 Digital Link and GS1 2D barcodes, offering critical insights for both consumers and supply-chain vendors during their engagement journey. BL.INK prioritizes data safety and regulatory compliance by providing global data residency solutions, meeting HIPAA standards, and holding SOC 2 certification. Since its establishment in 2008, the company has successfully catered to a wide range of industries, including healthcare, retail, consumer goods, aviation, enterprise software, and financial services. Furthermore, BL.INK seamlessly integrates with popular analytics tools like Adobe Analytics, ObservePoint, Khoros, and Google Analytics, ensuring that businesses can leverage their data effectively. Overall, the platform stands out as a vital resource for organizations aiming to enhance their marketing strategies through effective link management.

AppEQ is a software solution designed for customer retention that offers immediate insights into customer behavior, seamlessly integrating with your current SaaS tools. By consolidating customer information from various sources such as CRM, Helpdesk, and Email, AppEQ equips you with actionable insights that are readily available. Tailored specifically for Customer Success and Account Management teams, it enhances revenue retention and fosters growth while simplifying the processes typically associated with traditional Customer Success Platforms. Rapidly expanding B2B SaaS companies turn to AppEQ to effectively manage their accounts and ensure sustained growth. The platform's one-click access to real-time customer insights makes it an invaluable resource for teams focused on customer success and account management in fast-paced environments.

SearchUnify stands out as a premier enterprise solution designed to enhance both self-service capabilities and customer support effectiveness. This innovative platform supports a range of cutting-edge products, such as Cognitive Search, the SearchUnify Virtual Assistant—recognized as the world’s first federated chatbot that combines information retrieval with augmented capabilities to deliver finely-tuned, context-aware, and intent-driven conversational experiences at scale. Additionally, it features Knowbler, the pioneering knowledge-centered customer service software, alongside Agent Helper, a machine learning-driven tool aimed at boosting agent productivity and facilitating case collaboration. Furthermore, Community Helper is an AI-enhanced application designed to cultivate a personalized and engaging community while minimizing the efforts required for community moderation. With its comprehensive suite of tools, SearchUnify empowers organizations to redefine their customer engagement strategies and streamline support processes effectively.

Khoros CX Insights provides a comprehensive solution that empowers organizations to gain a cohesive and actionable understanding of their clientele, which in turn helps in crafting outstanding customer experiences. This platform effortlessly integrates with multiple customer communication avenues, offering a unified perspective on all customer interactions and input while standardizing and organizing the data for in-depth analysis of the customer experience. It compiles insights from a variety of customer engagement platforms and categorizes each interaction using a framework specifically designed to meet the unique needs of the organization. Users are able to visualize data at the level of individual interactions within a single interface, making insights readily available across the entire organization. By adopting a customer-focused strategy, businesses can conveniently access and review all customer communications from one centralized hub. In the current multi-channel landscape, it is crucial for companies to remain responsive to feedback from every available source, as the practice of selective listening is no longer sustainable. Ultimately, leveraging extensive insights enables organizations to enhance their service to customers and significantly improve overall satisfaction, fostering long-term loyalty. Furthermore, this holistic approach not only benefits customer relations but also drives strategic decision-making within the business.

Transforming the way brands and consumers engage, create, and innovate is essential as the needs of consumers continue to change. Just like them, we are constantly evolving. We gather a diverse range of user-generated content (UGC), including reviews, visual materials, and inquiries from shoppers. To expedite content acquisition, leverage our sampling services and community involvement. Engage with potential buyers early in their decision-making process to enhance their shopping journey. By identifying customers when they are actively seeking products, you can provide an exceptional shopping experience. Authentic customer-generated content is favored by search engines, which can significantly boost your search traffic. Be present during all crucial purchasing moments, ensuring that you assist individuals in making confident decisions regardless of where they choose to shop. It's vital to have your content accessible across all platforms—online, in physical stores, and on social media—globally. Utilize buyer insights to optimize your strategies. Our comprehensive tools will equip you with valuable knowledge about your customer base, empowering you to develop superior products, create impactful marketing campaigns, and foster inspiring shopping experiences that truly resonate. Ultimately, this approach not only enhances brand loyalty but also builds trust with your audience.

Beckon, known as The Source of Truth for Marketing™, is an essential solution for data management, reporting, and analytics that global brands depend on for informed strategic decision-making. Designed specifically for marketers seeking to maximize their data's potential, Beckon allows users to pinpoint successful strategies, allocate resources wisely, boost ROI, and highlight marketing's impact on overall business performance. Users can uncover and disseminate critical insights through engaging storytelling dashboards, performance scorecards, and vibrant visualizations. The platform ensures automated data management, offers comprehensive performance visibility across multiple channels, provides omnichannel analytics, and features real-time dashboards and scorecards, along with key marketing KPIs. By promoting data-driven decisions that encourage growth, Beckon caters to the diverse needs of marketers, which cannot be met by simply checking off a box. The suite encompasses vital functionalities such as data aggregation, ETL processes, governance, taxonomy creation and normalization, alongside data cleansing and validation, analytics, visualization, reporting, scorecarding, collaboration, and strategic planning, rendering it an essential asset in the contemporary marketing environment. Ultimately, Beckon equips marketers to adeptly handle the intricacies of their data while achieving significant results, thus enabling them to foster a more proactive and insightful marketing approach. In doing so, it transforms how marketing teams engage with data, enhancing their overall effectiveness and alignment with business objectives.

NetBase Quid is an advanced platform designed for consumer and market intelligence, providing contextual insights that uncover market trends, facilitate connections with consumers, and deepen the understanding of the narratives driving the market while also enhancing customer relationships. This innovative tool empowers businesses to make informed decisions based on real-time data and analysis.

Welcome, NewsCred's innovative brand, revolutionizes how marketers approach their craft. It stands out as the leading marketing orchestration platform favored by the globe's most ambitious companies. By enabling teams to align strategically, streamline execution, and deliver impactful results, it addresses the challenges of contemporary marketing. Uniquely built to navigate the intricacies of modern marketing, Welcome scales efficiently to support extensive teams worldwide. This platform acts as an essential layer within the marketing technology ecosystem, fostering collaboration among marketers, integrating with other martech tools, and facilitating performance measurement. Welcome truly empowers marketing professionals to reach their full potential. Discover what makes Welcome the preferred marketing solution for many of the world’s most recognizable brands.

Strive for complete openness in your digital platform interactions. Take proactive measures to ensure that your engagements are personalized and authentic at every stage of the customer journey. Provide your development team with the necessary resources and insights. Improve your team's productivity by implementing efficient workflows and utilizing data analytics. Convert digital interactions into a thriving sales funnel. At present, your sales team is making use of only 5% of the time that prospects have during their buying journey. The community plays a vital role in the decision-making process. It is within this space that potential clients discover your offerings, users look for solutions to their inquiries, and pivotal purchasing decisions are formulated. Common Room brings together engagement metrics from various digital platforms, product usage data, and customer insights to deliver actionable analytics and automated interactions that promote success throughout the customer experience. Utilize digital engagement as a crucial element in your strategy for customer growth. By synchronizing community, product, and client data, you can uncover valuable insights and make well-informed decisions that ultimately improve your business results. This cohesive strategy will not only strengthen relationships but also foster greater customer loyalty, ensuring a more robust market presence for your brand.

Maximize your business's capabilities through strategic collaboration with KaseSync from Grazitti Interactive. KaseSync is a cutting-edge case connector that enables seamless bi-directional integration between your online community and CRM systems. By leveraging this innovative tool, you can significantly improve your customer support processes and enhance the overall client experience with efficient case management, robust administrative control, and outstanding partner support. Are you prepared to transform your customer service effectiveness? By merging your community with your CRM, you can escalate cases and provide assistance effortlessly, eliminating the hassle of switching between various platforms. This integration not only enhances service efficiency but also contributes to lower support costs, making it an intelligent decision for any business aiming to streamline operations. Additionally, embracing KaseSync positions your organization to respond more swiftly to customer needs, ensuring satisfaction and loyalty.