
SearchUnify is an enterprise Agentic AI platform that connects fragmented enterprise knowledge and deploys autonomous AI agents to handle customer support operations from first contact to resolution. At its core, the platform is powered by SearchUnifyFRAG™ (Federated Retrieval Augmented Generation), Agentic RAG, and the SCORE (Contextual Relevance Engine) framework, enabling accurate, grounded responses drawn from unified enterprise data.
The product suite spans five core tools. Cognitive Search retrieves contextually relevant answers across distributed knowledge sources. SearchUnifyGPT™ generates cited AI responses at every support touchpoint. SUVA, the virtual assistant, handles multi-turn conversations autonomously. Knowbler supports knowledge capture, structuring, and surfacing at the point of need. Agent Helper delivers next-best-action recommendations to support agents during live case resolution.
Extending these capabilities, the Agentic AI Suite comprises eight AI agents: AI Support Agent for self-service resolution, AI SupportPlus Agent for autonomous CRM ticket handling, AI Classification Agent for case tagging and routing, AI Escalation Manager for escalation risk prediction, AI Knowledge Agent for automated content creation and gap detection, AI Competency Agent for L2 technical workflow resolution, AI Agent Partner for real-time agent guidance, and AI Case Quality Auditor for evaluating every closed case.
SearchUnify supports BYOLLM for LLM flexibility, Model Context Protocol (MCP) for secure system connectivity, and a governance layer covering role-based access control, PII masking, and ISO 27001, HIPAA, and SOC 2 compliance. The platform connects with 100+ enterprise tools including Salesforce, Zendesk, and ServiceNow.
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LM-Kit.NET serves as a comprehensive toolkit tailored for the seamless incorporation of generative AI into .NET applications, fully compatible with Windows, Linux, and macOS systems. This versatile platform empowers your C# and VB.NET projects, facilitating the development and management of dynamic AI agents with ease.
Utilize efficient Small Language Models for on-device inference, which effectively lowers computational demands, minimizes latency, and enhances security by processing information locally. Discover the advantages of Retrieval-Augmented Generation (RAG) that improve both accuracy and relevance, while sophisticated AI agents streamline complex tasks and expedite the development process.
With native SDKs that guarantee smooth integration and optimal performance across various platforms, LM-Kit.NET also offers extensive support for custom AI agent creation and multi-agent orchestration. This toolkit simplifies the stages of prototyping, deployment, and scaling, enabling you to create intelligent, rapid, and secure solutions that are relied upon by industry professionals globally, fostering innovation and efficiency in every project.
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Azure AI Search
Deliver outstanding results through a sophisticated vector database tailored for advanced retrieval augmented generation (RAG) and modern search techniques. Focus on substantial expansion with an enterprise-class vector database that incorporates robust security protocols, adherence to compliance guidelines, and ethical AI practices. Elevate your applications by utilizing cutting-edge retrieval strategies backed by thorough research and demonstrated client success stories. Seamlessly initiate your generative AI application with easy integrations across multiple platforms and data sources, accommodating various AI models and frameworks. Enable the automatic import of data from a wide range of Azure services and third-party solutions. Refine the management of vector data with integrated workflows for extraction, chunking, enrichment, and vectorization, ensuring a fluid process. Provide support for multivector functionalities, hybrid methodologies, multilingual capabilities, and metadata filtering options. Move beyond simple vector searching by integrating keyword match scoring, reranking features, geospatial search capabilities, and autocomplete functions, thereby creating a more thorough search experience. This comprehensive system not only boosts retrieval effectiveness but also equips users with enhanced tools to extract deeper insights from their data, fostering a more informed decision-making process. Furthermore, the architecture encourages continual innovation, allowing organizations to stay ahead in an increasingly competitive landscape.
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Asimov
Asimov provides a crucial foundation for both AI-search and vector-search, enabling developers to effortlessly upload a variety of content sources, including documents and logs, which it subsequently processes by automatically chunking and embedding them, thus allowing access through a unified API that enhances semantic search, filtering, and relevance for AI applications. By optimizing the management of vector databases, embedding pipelines, and re-ranking systems, it simplifies the ingestion process, metadata parameterization, usage monitoring, and retrieval within an integrated framework. Through its features that facilitate content addition via a REST API and the ability to perform semantic searches with customized filtering options, Asimov equips teams to develop extensive search functionalities with minimal infrastructure demands. The platform adeptly manages metadata, automates the chunking process, oversees embedding tasks, and supports storage solutions like MongoDB, while also providing user-friendly tools such as a comprehensive dashboard, usage analytics, and seamless integration capabilities. Additionally, its holistic approach removes the challenges associated with traditional search systems, establishing itself as an essential resource for developers seeking to enhance their applications with sophisticated search functionalities. This allows organizations to focus more on innovation and less on the complexities of search infrastructure.
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