KrispCall Reviews

krispcall helps us manage high call volumes more efficiently by providing better visibility into call activity and agent performance. the monitoring tools help identify trends, track productivity, and improve team performance. this has helped streamline operations and support better decision making.

Being able to call directly from the browser without installing anything was a big plus for our team. Setup for new reps takes minutes rather than an IT-heavy process. Audio quality through the browser has been consistently clear.

The mobile app could be a bit smoother — occasionally there's a slight lag when switching between the dialer and the call history tab.

It's a good tool. We use it every single day for customer calls and internal stuff. Yeah, it could look prettier and there's a few things I wish it did differently, but honestly those are minor gripes. It works reliably and doesn't give us headaches, which is really all we wanted. Would choose it again.

Calls sound professional. Syncs with other tools we use. Rarely have issues. Support responds quickly.

Had some bugs initially. Contact sync is sometimes slow.

It ensures that our team stays responsive and reachable at all times. Even when I’m out, I can join calls and manage communication effectively.

Scheduling and reminders are simple. It’s easy to plan calls and ensure team members and clients are on the same page.

International call costs are slightly higher than I’d like, but still manageable.

KrispCall has helped us keep all our customer communication in one place and made it much easier to manage calls. The CRM integration saves our team time by reducing manual work, and call recordings help us stay organized and improve follow-ups.

HubSpot integration is the reason my team actually uses the CRM properly now. Calls log automatically, notes sync over, and recordings are right there in the contact record. Before this, reps were skipping manual logging and the history was always patchy. Now the data is actually reliable and coaching conversations are more grounded in what really happened.

If I leave the browser open for several hours without using it, the session sometimes expires and I have to log in again.

It gives me the flexibility to work from anywhere without changing my setup. And it gives me the flexibility to work from anywhere without changing my setup.

Having one business number for the whole team has made things much easier. Calls are routed properly, and everyone can work from anywhere.

The pricing information for calling rates could be explained more clearly inside the dashboard.

Customers were getting confused when they called because our old routing was messy. KrispCall helped us organize who gets which call and our response time got better.

Setting up the call menu was simple and took less than an hour. The shared inbox keeps our whole team on the same page. Call recordings are clear and easy to find.

The live dashboard doesn't update in real time — there's about a 30-second delay. When calls are coming in fast, that lag can be annoying.

When you're doing high-volume outbound, you can't afford the dialler or call log going down mid-session. KrispCall has been dependable enough that it's not something I factor into my day anymore.

The platform has been reliable day-to-day. I haven't had calls failing to connect or features suddenly being unavailable. For the core job of making and receiving calls, it's been consistent.

Everything seems to be fine, there is no any complaint from my side.

overall good experience, works smooth most of the time.
calls are clear, no major issues in voice quality.
integrations make daily work easier.

Not gonna over explain , just happy with it. It does what we need without creating new problems. Rare these days lol.

Mobile experience could be slightly better. And some times there is little delay during loading.

My entire workflow lives in HubSpot. Before KrispCall I was copying notes between two systems and things were getting missed. Now the data flows automatically and I can focus on the conversation instead of the admin work around it.

The HubSpot integration is what I use every single day. Calls log automatically, contact records update in real time, and I can click to dial directly from a HubSpot record without switching tabs or copying anything. It's removed a whole layer of manual admin from my day.

Nothing has frustrated me enough to flag. The bulk sending has worked consistently across all the campaigns we've run.

Earlier followups were very weak because nobody remembered exact details of calls after few days. now krispcall keeps everything saved so even after long time we can reopen conversation and continue exactly from where we left and that improved customer trust and conversion rate

We use it daily for outbound sales and it handles calls well most of the time. call recording and logs help us review conversations later. crm sync is helpful because everything updates automatically and saves time for team.

Sometimes dashboard takes extra time to load when data is heavy.

Sales teams required a solution to boost their dialing rate. Click-to-dial from our CRM system has eliminated so much wasted time. Record calls and train people on how to better handle objections. Local numbers for different areas definitely get answered more than toll-free numbers.

Click-to-dial from CRM speeds up prospecting, call recording helps with objection handling training, and local presence numbers increase answer rates.

Great for sales teams, could use more information about call result outcomes

We replaced a physical PBX system that needed an on-site engineer for every change. KrispCall gave us full control from a browser. Despite the early hiccups, that flexibility is worth a lot to us.

The IVR setup is genuinely simple. I configured three departments with custom messages in under two hours with no IT help. Shared inbox keeps everyone on the same page and the call recording quality is clear.

We had two incidents in the first month where inbound calls were not routing correctly. Support fixed it but it took longer than expected to diagnose. For a logistics company, missed customer calls are costly.

Activity reporting used to be the bane of my life as a manager — reps logging selectively, data being inaccurate, me never really knowing what was happening on the phones. KrispCall's automatic logging solved that entirely. Now I know exactly how many calls each rep made, how long they lasted, and can listen to any of them. Performance management has become so much more objective.

I'm a sales manager and I live in Pipedrive. The fact that KrispCall integrates natively with it and automatically logs calls to deal records is probably the single feature that sold me. My reps no longer have any excuse for incomplete call history in our CRM, which means when I look at a deal, I have a full picture of every touchpoint. The ability to listen to recorded calls right from within a Pipedrive deal is something I use almost daily for deal reviews.

I'd love the ability to automatically tag calls based on keywords from the transcript — like if a rep mentions 'pricing' or 'competitor,' having that auto-tag in Pipedrive would be incredible. I know this might be on the roadmap.

If you need call recording for training or quality checks, this works perfectly. Just set it up once and forget about it.

Every call gets recorded automatically which is amazing for training our team. Audio quality is clear and it's super easy to find old recordings when we need them. Included in the price too which is great.

Can't add tags to recordings. Would love transcription for calls, not just voicemails.

The call quality alone makes this worth it! We sound professional on every single call which builds trust with customers. The reliability means we never worry about technical issues during important conversations. Clients can hear us clearly and we can hear them perfectly. It's made such a difference in our communication effectiveness. Absolutely loving it.

I'm obsessed with the unified inbox! Everything - calls, texts, voicemails - in one place. No more switching between apps constantly. Everything organized by customer conversation. Can see full communication history instantly. Keeps our whole team perfectly aligned!

Nothing! This feature is amazing, everything works great for me.

We couldn't risk changing the numbers our clients call us on — those are relationships we've built over years. Porting meant we could move to a better platform without asking clients to update their contacts. That made the migration decision much easier.

Ported our team's existing numbers without losing any inbound calls during the switch. The KrispCall team was easy to reach when I had questions about the process and gave realistic timelines rather than overpromising.

The porting request form could be a bit more guided. First time going through it I wasn't sure which documents were needed for which carrier type. A clearer checklist upfront would save some back-and-forth.

Pretty satisfied with everything so far. Saves us money on phone costs. Does daily tasks just fine. Would recommend people try it out.

What I like about KrispCall is that it is easy for anyone to use, call quality is acceptable also SMS is handy for quick messages. This is affordable for small, mid and large scale businesses.

Nothing major but app should be updated with some advance features.

Our front desk was a single-agent bottleneck. With shared numbers and ring groups, three agents now cover the same line in rotation and missed calls dropped significantly.

Multiple agents answering one number without stepping on each other is a standard feature here, not a paid add-on. Internal notes on shared calls keep handoffs clean.

No dark mode on mobile — our evening-shift team flagged it immediately. Also, bulk message deletion isn't supported, which gets tedious when cleaning up test contacts.

If CRM-telephony alignment matters to your sales team, KrispCall genuinely delivers. It's removed a lot of manual work from our process.

We use Salesforce and the integration was surprisingly painless. Call logs sync automatically, notes attach to the right contacts, no manual data entry. The unified callbox means agents see full customer history before picking up. Call quality has been consistently good over 6+ months.

Would love deeper Salesforce workflow automation. Some custom fields don't sync perfectly yet.

Reps were spending too much time on manual dialing and updating the CRM. KrispCall cut that wasted time and we saw more calls and more pipeline within the first week.

The auto dialer is great. It moves to the next call automatically and drops a voicemail if no one answers. Saves my reps a lot of time. Everything syncs to HubSpot without us doing anything.

I wish I could filter call reports by campaign. Right now I can only filter by agent or date.