KrispCall Reviews

It ensures that our team stays responsive and reachable at all times. Even when I’m out, I can join calls and manage communication effectively.

Scheduling and reminders are simple. It’s easy to plan calls and ensure team members and clients are on the same page.

International call costs are slightly higher than I’d like, but still manageable.

Customers were getting confused when they called because our old routing was messy. KrispCall helped us organize who gets which call and our response time got better.

Setting up the call menu was simple and took less than an hour. The shared inbox keeps our whole team on the same page. Call recordings are clear and easy to find.

The live dashboard doesn't update in real time — there's about a 30-second delay. When calls are coming in fast, that lag can be annoying.

overall good experience, works smooth most of the time.
calls are clear, no major issues in voice quality.
integrations make daily work easier.

Not gonna over explain , just happy with it. It does what we need without creating new problems. Rare these days lol.

Mobile experience could be slightly better. And some times there is little delay during loading.

Earlier followups were very weak because nobody remembered exact details of calls after few days. now krispcall keeps everything saved so even after long time we can reopen conversation and continue exactly from where we left and that improved customer trust and conversion rate

We use it daily for outbound sales and it handles calls well most of the time. call recording and logs help us review conversations later. crm sync is helpful because everything updates automatically and saves time for team.

Sometimes dashboard takes extra time to load when data is heavy.

Sales teams required a solution to boost their dialing rate. Click-to-dial from our CRM system has eliminated so much wasted time. Record calls and train people on how to better handle objections. Local numbers for different areas definitely get answered more than toll-free numbers.

Click-to-dial from CRM speeds up prospecting, call recording helps with objection handling training, and local presence numbers increase answer rates.

Great for sales teams, could use more information about call result outcomes

We replaced a physical PBX system that needed an on-site engineer for every change. KrispCall gave us full control from a browser. Despite the early hiccups, that flexibility is worth a lot to us.

The IVR setup is genuinely simple. I configured three departments with custom messages in under two hours with no IT help. Shared inbox keeps everyone on the same page and the call recording quality is clear.

We had two incidents in the first month where inbound calls were not routing correctly. Support fixed it but it took longer than expected to diagnose. For a logistics company, missed customer calls are costly.

Activity reporting used to be the bane of my life as a manager — reps logging selectively, data being inaccurate, me never really knowing what was happening on the phones. KrispCall's automatic logging solved that entirely. Now I know exactly how many calls each rep made, how long they lasted, and can listen to any of them. Performance management has become so much more objective.

I'm a sales manager and I live in Pipedrive. The fact that KrispCall integrates natively with it and automatically logs calls to deal records is probably the single feature that sold me. My reps no longer have any excuse for incomplete call history in our CRM, which means when I look at a deal, I have a full picture of every touchpoint. The ability to listen to recorded calls right from within a Pipedrive deal is something I use almost daily for deal reviews.

I'd love the ability to automatically tag calls based on keywords from the transcript — like if a rep mentions 'pricing' or 'competitor,' having that auto-tag in Pipedrive would be incredible. I know this might be on the roadmap.

If you need call recording for training or quality checks, this works perfectly. Just set it up once and forget about it.

Every call gets recorded automatically which is amazing for training our team. Audio quality is clear and it's super easy to find old recordings when we need them. Included in the price too which is great.

Can't add tags to recordings. Would love transcription for calls, not just voicemails.

The call quality alone makes this worth it! We sound professional on every single call which builds trust with customers. The reliability means we never worry about technical issues during important conversations. Clients can hear us clearly and we can hear them perfectly. It's made such a difference in our communication effectiveness. Absolutely loving it.

I'm obsessed with the unified inbox! Everything - calls, texts, voicemails - in one place. No more switching between apps constantly. Everything organized by customer conversation. Can see full communication history instantly. Keeps our whole team perfectly aligned!

Nothing! This feature is amazing, everything works great for me.

We couldn't risk changing the numbers our clients call us on — those are relationships we've built over years. Porting meant we could move to a better platform without asking clients to update their contacts. That made the migration decision much easier.

Ported our team's existing numbers without losing any inbound calls during the switch. The KrispCall team was easy to reach when I had questions about the process and gave realistic timelines rather than overpromising.

The porting request form could be a bit more guided. First time going through it I wasn't sure which documents were needed for which carrier type. A clearer checklist upfront would save some back-and-forth.

Pretty satisfied with everything so far. Saves us money on phone costs. Does daily tasks just fine. Would recommend people try it out.

What I like about KrispCall is that it is easy for anyone to use, call quality is acceptable also SMS is handy for quick messages. This is affordable for small, mid and large scale businesses.

Nothing major but app should be updated with some advance features.

Our front desk was a single-agent bottleneck. With shared numbers and ring groups, three agents now cover the same line in rotation and missed calls dropped significantly.

Multiple agents answering one number without stepping on each other is a standard feature here, not a paid add-on. Internal notes on shared calls keep handoffs clean.

No dark mode on mobile — our evening-shift team flagged it immediately. Also, bulk message deletion isn't supported, which gets tedious when cleaning up test contacts.

If CRM-telephony alignment matters to your sales team, KrispCall genuinely delivers. It's removed a lot of manual work from our process.

We use Salesforce and the integration was surprisingly painless. Call logs sync automatically, notes attach to the right contacts, no manual data entry. The unified callbox means agents see full customer history before picking up. Call quality has been consistently good over 6+ months.

Would love deeper Salesforce workflow automation. Some custom fields don't sync perfectly yet.

Reps were spending too much time on manual dialing and updating the CRM. KrispCall cut that wasted time and we saw more calls and more pipeline within the first week.

The auto dialer is great. It moves to the next call automatically and drops a voicemail if no one answers. Saves my reps a lot of time. Everything syncs to HubSpot without us doing anything.

I wish I could filter call reports by campaign. Right now I can only filter by agent or date.

We needed a central place where the team could track calls and messages without constantly checking in with one another. KrispCall gives us a shared view of customer communication, which improves collaboration and helps everyone stay informed about client activity.

One of the things I like most about KrispCall is the visibility it gives our team. Anyone can log in and quickly see who is on a call and which client they're speaking with. We also use the texting feature regularly, and having calls and messages in the same place makes communication much easier. The shared inbox helps keep everyone updated without needing additional tools.

The reporting dashboard could be more flexible. It provides useful information, but I'd like the ability to customize the layout and arrange widgets based on what is most important to me. More dashboard customization would make reporting even better.

Look, I've tried a few VoIP tools and most of them either look pretty but break constantly, or work fine but feel like they were designed earlier. KrispCall is neither. It works, it looks decent, and when something went wrong, someone actually helped me fix it. That's all I really wanted. Worth the money for small teams.

International numbers are easy to get, and the setup process is quick with coverage, and all looks great features

Mobile experience needs improvement for field teams

We used to manage several different tools, which was confusing and inefficient. Now communication is centralized and much easier to track. Team onboarding is smoother, and mistakes have reduced. It’s not perfect yet, but it’s a strong feature and a big step forward for managing customer communications.

KrispCall’s unified inbox is really helpful. Calls, texts, and voicemails are all in one place, so there’s no need to jump between multiple apps. Everything is organized by customer conversation, and seeing the full communication history instantly saves a lot of time.

Occasionally, the inbox can feel a bit slow or cluttered when handling many conversations. Some additional filtering or customization options would make it even better.

It removed the daily stress around communication. I’m not constantly checking if calls are working anymore, and that peace of mind is huge.

What I appreciate the most is the consistency. Calls go through, audio is clear, and I don’t have to double-check everything like I used to with our old system.

Some features take a bit of exploring to fully understand, especially if you want to go beyond the basics.

It solves the lack of visibility we used to have into customer conversations. Now coaching is based on real data instead of assumptions, which improves team performance over time.

For me it’s simple — I can just pull up any call when I need it. If something didn’t go right, I listen to it and use that in training. Saves a lot of back and forth.

It works fine, No major issues so far. The system has been stable and works as expected.

Honestly just needed cheap business calling that works and this does exactly that. team adapted fast, no complaints.

cheap setup wasn't hard. works on both desktop and mobile, also records calls and have bulk sms feature.

i only dislike a thing here that some features cost extra. integrations are enough good