Leaping AI Reviews

Leaping AI now resolves roughly 70 % of them end-to-end. Agent talk-time has dropped by two-thirds, while first-call resolution and customer satisfaction have climbed. Between the low-code setup, stellar support team and self-learning loop, the platform keeps delivering compounding ROI—an easy 5-star recommendation for any contact centre serious about scale and service quality.

Setup took less than a week thanks to the drag-and-drop builder; voices sound genuinely human in English, German and Spanish; the agents analyse every call and refine their own scripts, so containment keeps rising and our human team can focus on higher-value conversations.

The Japanese/Arabic speech models still sound a notch less natural than the English ones—though the issues are improving with each release.

Using Leaping AI has been a game-changer for our workflow automation. As a CEO, I value tools that save us time and scale with us.

Leaping AI has hands down the best customer service I’ve ever experienced. The onboarding process was smooth, the support team is extremely responsive, and they genuinely care about your success.

Honestly, not much to dislike. Some advanced features take a bit of time to fully understand, but Kevin is always available to help.

Well designed and executed product, highly recommended to any businesses aiming to automate their call centers and improve customer experience!

- Intuitive conversational flow design
- Exceptional performance of the agents, they could answer almost all of the customer request (beyond my expectations!)

- Nothing major, I wish it I could have self-serve the product and don't have to talk to their team

It is a powerful tool, ideal for companies seeking efficiency without compromising the quality of service.

What I liked most about Leaping AI is its ease of implementation and the ability of its voice bots to learn and improve automatically.

No cons, the Leaping AI team was always available to help us. They are excellent.

Leaping AI has been a game-changer for our workflow. Its extremely fast voice interaction makes conversations feel almost instant and natural, which dramatically improves productivity and user experience. One standout feature is the flexibility to include humans in the loop when needed — a crucial option for handling complex cases or ensuring quality assurance.

On top of its performance, Leaping AI is also fairly priced, especially when compared to many other tools currently available on the market. The combination of speed, human-in-the-loop capability, and competitive pricing makes it a highly valuable solution for business.

- extremely fast voice interaction
- possibility to have humans in the loop
- fairly priced especially compared to other tools on the market

- very rare cases where quality of voice AI isn't there yet, but I am sure that's a matter of time

Leaping AI was able to automate repetitive calls in my call center and help me to automate it a lot. The voice AI agents are extremely intelligent and human like. I recommend Leaping AI to anyone.

- Super easy to use
- Human like voices
- Can connect to our internal data systems
- Already automated most of my call center

- They could support Japanese and Arabic languages better

It was great, quick time to value and very supportive team (the founders are super cool). Would highly recommend!

Leaping is super intuitive to get started with. It's easy to set up and works perfectly out of the box. Customizing an agent to a specific use case is easy as Leaping supports a wide range of verticals.

No obvious cons with the platform! Some advanced features are difficult to find but once they're found they're very intuitive to set up.

We’re extremely happy with Leaping AI. The product is cutting-edge, delivers real value in customer service, and saves us hours of manual work every day. Special shoutout to the team — professional, proactive, and solution-focused from start to finish. Highly recommended!

Leaping AI has taken our sales process to the next level. The voice agent technology works reliably and identifies customer intents with impressive accuracy. We were especially impressed by the smooth integration with our existing systems and the strong performance even with high call volumes. Support has always been quick to respond and very knowledgeable. From a data privacy standpoint (including GDPR compliance), everything was handled professionally and transparently.

The initial setup requires some technical understanding — though with the team's help, it's totally manageable.

Overall, our experience with Leaping AI has been excellent. It’s been a true partnership; we’ve been able to reach more customers without sacrificing quality or efficiency. The platform is evolving rapidly in a way that keeps adding value to our workflow, and it’s exciting to be along for the ride.

Leaping AI is one of the most intuitive platforms I’ve seen for building AI agents. The onboarding process is clear and informative, making it easy to get started quickly. What stands out most is how responsive the team is as they listen to client feedback and are quick to fix bugs or roll out new features. As a startup, they’re moving fast and it really shows in how much the platform improves week to week. It’s a great feeling to know you're being heard.

The only small downside is that because they are growing fast, sometimes the documentation can lag behind the latest features. But whenever something isn’t clear, the support team is always available and quick to help, which really makes up for it.