Lightspeed Retail Reviews

We love how easy this was to set up. It does not require buying thousands of dollars worth of equipment like our first POS system did back in 2008. In fact it can easily be used with just an iPad! We are not computer savvy at all and this system has never confused us or new employees. We love everything about it! So much that if we ever strike up a conversation with a fellow business owner that mentions they are thinking about a new system you better believe they are going to hear all about this one! You can read all about the features and I could tell you everything that we love or you can just be smart like we were and just try it. If you do want to talk to an actual person that is using the system you can certainly get in touch with one by calling one of the helpful reps at Lightspeed. They will connect you with a business owner that will tell you everything you want to know about their daily experience. It helped us make the decision to pull the trigger and get the ball rolling!

Ease of initial setup and the fact that you can use ANY computer including iPad. Not ridiculously overpriced. The support is amazing.

Honestly can’t think of anything that is a problem. I have learned to ask if I don’t like or understand something, usually it is just me doing it wrong.

AMAZING product with powerful back of house infrastructure that is well thought out, and allows for instantaneous remote changes.

We operate 4 Cannonball Cafés in Jamaica. This is our second year of using Lightspeed. When we bought the business in 2016, we installed another company's system which, after a few months use, revealed it's weakness for use in a multi-unit business.

We plodded along for awhile under the "Better to stay with the Devil you know..." philosophy until a sharp eyed customer got very upset because she noticed the price of one of our specialty coffees at one location was vastly different from another location... we had made a late night keystroke mistake entering the updated prices!

What caught our eye with Lightspeed was the powerful Back-of-House infrastructure that allows us to make REMOTE CHANGES to our menus, our controls etc IN AN INSTANT on our phones, tablets or computers: last year on a trip to China, we got a text from one of our managers requesting a menu addition - somewhere over the Pacific at 40,000 feet, my wife added the item and went back to sleep!!!! The level of detail that supports our business goes far beyond what we could imagine - while a lot of detail & thought has to go into setting up Lightspeed initially, that effort pays dividends when using the system.

Finally, the support we get from the Technical Support team is amazing - the Techs are all very well trained, are extremely knowledgeable and can resolve problems that are outside their Lightspeed purview: in September, a store was having a weird connectivity problem that was traced by Catherine in Tech Support back to a DHCP problem with our Wi-Fi (nothing to do with Lightspeed). She sent me the steps to fix the problem, stayed with me while the changes were made, and then followed up later to ensure everything was working properly. Their Support Team takes time to resolve problems, rather than rushing us offline to keep up with some productivity metric....

Have not found anything I do not like about Lightspeed!!!

Coming from our previous POS, which wasn't cloud based or as dynamic as Lightspeed, we didn't have anywhere near the capabilities we have now. Super happy to use Lightspeed every day and take advantage of this simple, but robust software experience.

Customer service is A1.
System is fast, responsive, dynamic, and cloud based.
Easy to use reporting software.

Early on, our payments processor was sometimes failing and we'd lose access for a few hours at a time. That issue seems to have been corrected.

We went through all the growing pains with Lightspeed being one of the early adopters. Through that time they always offered great support and the promise of great things to come if we stuck with them. It was always a great system for its time that was very affordable with no huge up-front costs. Today Lightspeed fits all our needs as both a brick n mortar POS as well as our ecommerce provider. Making changes on the ecommerce side is easy for us to manage on our own. Reports and accounting functions are easy and informative. Even after 15 years being with Lightspeed I'd still make the same choice over and over again.

Bill

First Cloud based system in our industry.
Lots of app plug-ins for customized functionality.
Linked with our vendors for easy order imports.
Affordable.
Good support.
No huge up front POS costs.

It took a while for ecommerce to get up to speed.
In the early days we went a while before getting some functionality we wanted, but those days are in our past.
When internet goes out you lose your POS functionality, so having a backup system is good.

Very happy with the software and service. Would highly recommend. I have been using lightspeed for three years.

Customer service is top notch! The staff are so friendly and always willing to help with any troubles.

There aren’t any real cons that I have come across so far.

Overall Lightspeed POS has improved our workflow and efficiency. We seem to stumble on new cool tools frequently. We are very happy with the product.

Lightspeed was so easy to implement and train our employees. So much of the software is very intuitive. The customer service and onboarding was excellent. We felt very supported. The big take away is the integration between Lightspeed POS, Lightspeed Payments and eCommerce. The analytic tools are so

Honestly, it's hard to come up with anything negative to say. It does seem a bit pricey and while I appreciate discounts and deals like the next person, I don't appreciate having to make a decision to buy based on a specific deadline in order to get the better price.

We have been using Lightspeed for over 3 years. It has been a great system for our retail book/gift store. We did a lot of research on point of sale systems and it was (and still is) the best system we can find. Specifically, the software is easy to use, adaptable to most business models, and accessible anywhere. The inventory management feature continues to be superior. We are able to precisely track inventory at all times. The reporting menu is also extensive, which is super helpful. Aside from a few lengthy wait times on support (90% of the time the support is fantastic and our issue has been resolved), Lightspeed has been a great decision for us!

-The software is easy to use,
-Adaptable to most business models
-Accessible anywhere
-The inventory management allows efficient tracking
-Reporting menu is extensive

- On occasion lengthy support wait times
- A little pricey

We were able to go from a clunky old legacy system to an amazing cloud based system overnight. It has been an absolute game changer for our business.

Easy to use, completely integrated with our website, affordable. Lightspeed helps get everything setup and make the transition super easy.

There aren't really any cons for us with Lightspeed. It's been a great experience overall.

Awesome. The rare call to their support is answered or returned within an hour. The issue has always been user error and they have walked me through the fix . The stability of the system is amazing. Yes it has went down a couple of times in the last 4 years. Never for more than an hour

LS is the best POS I have used for multi store operation. In the last eight years I have broken Bindo, NCR and Quickbooks. None of them could accurately track inventory transfers. Sometimes they would not populate or would just add ghost products and our inventory was a disaster. I would spend hours trying to get it straight. Trying to place PO's when you cannot trust your inventory counts is unacceptable. I have used LS the last four years and have never had an issue with multi store PO's or transfers and I execute an average of 15 per week with multiple vendors. The hours saved is well worth the few extra dollars. Like and believe in LS so much I invested in their stock.

I wish it was less expensive, but you do get what you pay for. I have lost countless hours with other POS. What is your time worth? I'd rather see my grandsons baseball game or play golf than have to look for inventory.

Migrating to a new POS system is a daunting and time consuming project. Lightspeed does make the onboarding very easy and walks you through it every step of the way. It is worth going with Lightspeed as you will receive an amazing inventory management system integrated with a front of the house POS platform. The ecomm platform if you get it too is easy to set up and very quick to get you started selling on line.

Setup and migration of products.
Easy to learn.
Customer service and support.
Robust inventory management.

Rather than charge for add ons I would rather they charge one flat rate for everything.

Great customer service helps, but the reports are excellent and the platform is good! The product is easy to use once you get used to it.

Cloud backup.
Remote viewing of reports.
Bluetooth and wireless compatible.
Great customer service and quick answers..

Pricing a bit high
Cannot run credit cards manually remotely.

This is a great point of sale system. It's easy to learn, easy to implement and we love the inventory control features. We are a small retail pet supply store and it does everything we need it to do. Customer service is terrific when you need them, which isn't all that often. Outstanding reliability, It just works!

Ease of use, anyone can learn the system.
Inventory control is critical to managing stock levels to keep customers happy and maintain good cash flow.
Up-time, the system is literally never down.
Customer Service.

Not much to comment here. It's not the cheapest on the market, but it does offer good value for small business.

Would recommend Lightspeed to any new brick-and-mortar retail store looking to effectively manage their inventory and analyzes their in-person sales. Easy to implement, use, and train sales associates on.

Fantastic software for small retail businesses looking to more effectively manage their inventory and internal revenue reporting. Extremely user-friendly and great for in-person selling and POS management. Allows for easy sales associate training and management review. Pricing is fair and worth for what you receive!

I ended up switching my business to Shopify as our brick-and-mortar store built an online presence and outgrew the capabilities of Lightspeed at the time. However since they have built e-commerce integration which would have made a big difference in my decision!

Lightspeed has been a key to our success as a small business. I can't imagine doing my job without it. Some software start out with good customer care but after you are on board it goes down hill. Not so with Lightspeed! They have been 100% from day 1

Lightspeed is very intuitive, so much so anyone can use it. From on-boarding to the actual using of the product it is simple and straightforward. They have a very extensive help section that guides you through any situation, and if you can't figure it out there their customer service is point on. Moving to the cloud has been amazing, I love the ability to be able to access my store information at anytime anywhere.

I have a hard time finding anything I don't like about Lightspeed. I thinking the reporting is the area I struggle with the most, only because I don't use it as often for the more detailed reporting. The day to day again is very easy to use and understand.

This was a great point of sales systems for us to use for our retail store. It has all the features that we needed and room for us to grow.

Great inventory tracking, very user friendly, great reports, great customer service. Never had any real issues.

Sometimes we are unable to use when they are having issues.

I really like that I am able to customize our register and integrate third party apps & APIs easily. And the customer service, the customer service is top notch! Through migration and implementation, the Lightspeed team was right there. At a moment's notice, I can chat with the team or give them a call. Although I may be a one-woman tech team, I have help! It's such a blessing to have a support team for our business. It has been easy to integrate all of our business critical resources and provide a more unified experience for our employees. Employees can access customer data, order data, shipping data, marketing data and product data in one platform. I've been able to customize our store template to our specific business needs and design requirements. It's been a developer's dream.

It was super easy to setup our Lightspeed POS system. We originally bought to integrate with another eCom service. However, after using the POS side, we purchased Lightspeed eCom too! Running a retail apparel store is tough, and Lightspeed makes it a dream! Our inventory is kept up-to-date and syncs easily with our other business critical software.

I would like to upload customer data myself. At this time, to upload customer data in bulk, I have to send the data to Lightspeed for import.