LiveVox Integrations

OrecX has developed an audio recording platform founded on the values of openness, transparency, and collaboration, which offers various strategic, economic, and technical advantages to its users, with millions of endpoints accessible worldwide. Their premier software, Oreka TR (total recording), is designed to encompass all essential features for call recording while being more cost-effective compared to other solutions on the market. This comprehensive tool includes functionalities such as screen recording, multi-tenancy and multisite recording, as well as audit trail and retention management capabilities. Additionally, the auto-tagging feature enables users to select specific red-flag phrases, like "can I order" or "not satisfied," allowing the system to automatically monitor those recordings for better quality control and analysis. By integrating these advanced features, OrecX ensures users have a powerful tool at their disposal for effective communication management.

Solutions by Text (SBT) stands at the forefront of FinText™, enabling consumer finance organizations to interact, engage, and conduct transactions with their clients instantly. Since its inception in 2008, SBT has been delivering enterprise conversational messaging solutions that prioritize compliance. With SBT, you can ENGAGE, INTERACT, and TRANSACT through various features including: * One-way and two-way SMS communication * SmartURL™ technology * Multimedia Messaging Service (MMS) * API integration capabilities * Keyword management * Employee-assisted opt-in processes * Comprehensive reporting and analytics * Monitoring for deactivations SBT envisions a future where real-time payments can be executed via text messages, thus enhancing the bill payment experience for both businesses and their consumers. By leveraging text messaging, Solutions by Text enables you to engage with your customers effectively, making it the quickest and most accessible method to foster connections and elicit responses. Not only can you place real-time text responses directly into the hands of your customers and staff, but you can also seamlessly integrate our messaging tools into your existing software platforms, allowing for a smoother operational workflow. With SBT, you can expect not only seamless integration but also comprehensive documentation and ongoing support to maximize the advantages of text messaging for your business. This transformative approach to communication can significantly elevate customer satisfaction and streamline operations for companies in the consumer finance sector.

A centralized platform revolutionizes complex compliance tasks, transforming them into a smooth, automated experience. This dependable system not only initiates policies but also enhances detection and response capabilities while effortlessly producing reports. With its innovative AI designed specifically for compliance, Sedric has set the standard for thorough compliance management in the financial industry. Compliance teams in finance utilize Sedric AI to turn policies into actionable tasks, automate the execution of these tasks, and improve reporting, thereby positioning compliance as a driver of business growth. Serving as a collaborative operational ally, Sedric detects potential issues in real time, empowering teams to take proactive measures. The AI adeptly identifies and categorizes violations, allowing you to focus on the most critical challenges. Furthermore, Sedric enables your team to implement effective escalation and mitigation strategies proactively. With dynamic dashboards and rapid report generation available for management, audits, and inquiries, the oversight response process becomes notably more efficient. Ultimately, Sedric simplifies compliance while simultaneously boosting overall operational effectiveness, making it an indispensable tool for businesses aiming to achieve compliance excellence. This comprehensive approach ensures that organizations not only meet regulatory requirements but also leverage compliance as a strategic advantage in a competitive landscape.

CommunityWFM is an innovative workforce management solution that fully involves every participant in the scheduling process. With a focus on promoting collaboration among remote workforce management analysts, supervisors, and agents, this platform significantly improves forecasting and scheduling functions. As a cloud-based management tool, it allows WFM professionals to optimize their workflows and boost productivity levels. By employing a unique blend of intraday management and automated planning techniques, organizations can notably cut down on both time expenditures and costs. In the current landscape, mobile workforce management is essential, positioning Community Everywhere as a key component for successful scheduling. This mobile application facilitates uninterrupted communication regarding schedules and shifts for agents, supervisors, and WFM professionals, ensuring everyone stays connected. Agents can easily check their current and past schedules in real-time through the app, which helps them stay updated and prevents any missed shifts, thereby improving efficiency and accountability in the scheduling process. Ultimately, the integration of these tools fosters a more synchronized approach to workforce management, benefiting the entire organization.

LiveVox's SpeechIQ is a user-friendly speech analytics tool specifically designed for remote teams. It automatically evaluates and tracks customer communications, offering valuable insights into conversations and calls. By utilizing sentiment analysis and keyword detection technology, it can identify potential risks before they escalate. With its sophisticated search and filtering options, locating specific calls becomes a seamless process. The platform's ease of use combined with its robust capabilities makes it an invaluable asset for remote call centers, offering automation, detailed analytics, and support to enhance performance. Furthermore, SpeechIQ's advanced speech analytics not only mitigates risks but also empowers agents, delivering insights that have the potential to revolutionize your business operations and strategies.