What is LiveVox?

LiveVox is an innovative contact center platform that facilitates over 14 million interactions each year. It effectively combines CRM, omnichannel, and WFO features to enhance both customer service and the experience of agents. Additionally, it helps to minimize compliance risks significantly. Our user-friendly technology supports robust engagement strategies across various communication channels, thereby boosting the overall performance of your contact center. With established security measures and risk management resources, clients can thrive in an ever-evolving business landscape. Having two decades of expertise in the cloud contact center space, LiveVox employs more than 500 professionals in its San Francisco office. Furthermore, we maintain additional locations in cities such as Atlanta, Columbus, Denver, New York City, St. Louis, and even internationally in Medellin, Colombia, and Bangalore, India, ensuring that we have a diverse and widespread presence.

Integrations

Offers API?:
Yes, LiveVox provides an API

Screenshots and Video

LiveVox Screenshot 1

Company Facts

Company Name:
LiveVox
Date Founded:
2000
Company Location:
United States
Company Website:
www.livevox.com
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Product Details

Deployment
SaaS
Training Options
Documentation Hub
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Nonprofit
Government
Startup
Supported Languages
English

LiveVox Categories and Features

Predictive Dialer Software

Call Monitoring
Call Recording
Call Results
Call Transfer
Callback Scheduling
Campaign Specific Caller ID
Contact Management
FCC Compliance
FTC Compliance
Lead Capture
Lead Management

Debt Collection Software

Agency Management
Auto Dialer
Automated Notices
Callback Scheduling
Client Management
Commission Management
Compliance Management
Contact Management
Credit Bureau Reporting
In-House Collections
Payment Plans
Transaction Management

Call Center Software

Blended Call Center
Call Logging
Call Recording
Call Scripting
Campaign Management
Database
Escalation Management
IVR / Voice Recognition
Inbound Call Center
Manual Dialer
Outbound Call Center
Predictive Dialer
Progressive Dialer
Queue Management
Real-time Chat
Reporting/Analytics