LogMeIn Rescue by GoTo Reviews

Great remote software with great support. It works well and can connect easily even if the internet connection isn't the best. I would choose this product over many others out in the market.

Lets you remote into all types of personal computers to fix an issue. Will allow you to send files and reboot the machine if needed.

Sometimes will black screen on me if the PC requires administrator password so user intervention is needed.

Overall I recommend the platform due to its ease of use. It is user friendly, efficient, and saves time.

The ease of being able to provide remote support has been crucial, especially during the last year with more personnel working remotely.

Occasionally the lag time or software freeze was troublesome.

Overall, LogMeIn has been an invaluable tool for our company and the business we are doing. The real-time access and IT solutions it provides has saved us a lot of time and money, while opening up our channels of information access. Highly recommend trying this service out, especially if you do not have a dedicated IT solution.

This service has proven to be invaluable for our business. We have technicians across the country, and often have to take care of IT issues from a distance. Password management and remote access has allowed us to help technicians in real-time no matter where they are. 1 TB of cloud storage allows us to share as many files as we need, with security safeguards. Remote printing and unlimited users are just some of the many additional features of this service, that comes are a fair price for what you get.

Requires a bit of user training and coaching to get setup.

Great product in overall.Looking forward to use it for long and happy to recommend others. Thanks team.

One of the best product I have came across. We have been using for couple of years. It's just wow. Never had any issue with connectivity. Clear presentation and great audio too. 5 star!

Nothing as of now! Never had any issue with this.

Overall, could use an update but am glad that this resource is an option when training and helping my clients.

This has been a great resource for me when helping me give guidance to clients when they are in need of assistance with a marketing task.

The UI is somewhat outdated, isn't exactly intuitive. It's great once you learn how it operates, so just practice.

Overall great experience. I use it whenever I can't make it in the office or whenever our IT team needs to remote in. Makes life much easier.

Love that I can use LogMeIn to remote from my home computer and do all my work from home as if I'm at the office. Great program that can save your bacon!

No negative complaints here. The program is easy to use and has worked flawlessly for me each time. Just make sure it's updated with the latest and greatest.

It was a great experience and I most definitely recommend them to everyone really!!!

Wow where do I start? LogMeIn Rescue did just what it was supposed to do.

There was not one thing I didn't like about LetMeIn Rescue. It was great!

This software has been used by our IT pros with several of the software and hardware vendors we use to operate our business. Rather than reading instructions on how to do something technical, a pro can do it for you while you talk on the phone and watch what they do. Ideal!

Trusted computer tech's can remotely access your computer while you watch what they do. They can instruct you and show you how to do something on your machine or simply fix a problem for you while you sit back and "supervise"!

There is always a little trepidation when letting someone else access your machine. Just make sure it's a vetted IT professional or service your entrusting to remote access your computer. As far as this product - no real negatives to report.

Overall, LogMeIn Rescue is a reliable service desk tool that can be used to fix client's problems remotely.

- You can copy files and documents to the connected PC very easily.
- It provides a very reliable remote access feature.
- The issues of the client can be fixed without any hassle remotely.

- It has a limited timeout that feels very annoying when you are dealing with an issue that is taking a long time.

Overall, It is the best support solution that delivers everything that we need in the support desk. It works smoothly in high traffic and requests. Effective on mid enterprises.

LogMeIn Rescue helpdesk is outstanding in terms of usage and ability. Our customers are also happy with this solution. UI/UX design is intuitive. It delivers the best remote access to the support desk dashboard. Supports mobile platform for end-users.

Artificial Intelligence-based support is not there. Lots of other offers same.

Using it for remote access and provide support to customers. Its fast and secure with plenty of options and great customer support

It connects securely to remote computers without any concerns. Troubleshooting never been easy before for remote clients. Thanks you Logmein for the amazing product!

No concerns as of now. Great tool with best features.

Overall, it's a fantastic product that allows IT support staff to remote into PCs located anywhere and resolve technical issues quickly and without physical access to the device. In the remote world we're currently working in, this product is PRICELESS.

Like anyone using technology, I've had trouble with my devices in the past. I sought help from IT personnel using the LogMeInRescue product and had incredible success. It allows for multiple access methods, the support person was able to access my device without me being there, and he was able to reboot my device and automatically reconnect.

It's a product that's specifically designed for IT professionals. Without IT expertise, I imagine it would be difficult for me to use, should I want to troubleshoot my own device. Additionally, the chat box to connect with the support person is small and in the version we used, we didn't have access to a video conference/webcam for chatting.

Overall this product is great and does everything I need it to do. I would recommend this software to any organization out there for their IT department.

Love this tool for all my remote access, able to send admin prompts through it by typing in admin information to gain access. Able to have multiple sessions open as well.

I don't have any cons about this product I think it is the best one out there.

Overall, it's a fantastic piece of software. It is used for remote access and client assistance. It's quick and secure, with a wide range of options and excellent customer service.

It offers me with methods for managing and responding to all of our consumer questions inside a platform that lacks intuitiveness but is simple to comprehend and use. It is a one-of-a-kind and currently required programme for managing customer resolution.

Remote control is quite expensive. The implementation of a new feature takes time.

Overall, LogMeIn Rescue is a great tool for remote access and secure file transfer over the software.

- Log Me In Rescue allow seamless remote access.
- It provides a built-in file transfer system that is safe and secure.
- It is very easy-to-use for the end user.

- The software is not as intuitive as it should be, for better use.

I've used LogMeIn a number of times since I first discovered it through Microsoft tech support. It helps people see what's happening instead of the endless descriptions and screenshots. Saves a lot of time.

Easy to install. Easy to use. Let tech support save me from myself. My Microsoft tech support couldn't figure out what I was talking about, but we used LogMeIn to get to the bottom of things.

I was skeptical to use it at first (felt that it had a potential for virus), but it worked as advertised. No complaints to speak of.

Overall, LogMeIn Rescue is a great remote access software that lets you fix the client's PC without any hassle.

-You can copy the files of the connected computer very easily.
-You can install software to the connected computer with ease.
-You get all the necessary features like notification, speed, and consistency.

-Sometimes the screen gets frozen suddenly and you have to restart the system to fix that.

Logmein has all your tools to help your day to day run smoothly when you have computer issues. I highly recommend to anyone.

This is probably the best log in service ever. Quality, ease of use, options and web page are great!

I have yet to run into any cons. During covid shut down this was the best life line.

Overall I would describe the experience as very positive. The collaboration and chat features are very handy.

Many support engineers that I've worked with have used the service and love it! Remote control, remote diagnostics...what else could you ask for?

At the moment, I can't think of anything we weren't happy about.

Overall, it is the best and easiest way to provide immediate remote access to the customer. Also, it is effortless for the end-user to establish a connection with the technician.

-The feature is that you can deploy the remote in several ways like email links or direct download.
-You can move files to a remote computer, and it has low host system requirements.
-Technicians can collaborate and quickly fix the problem of the end-user by remote access.

-The chat feature does not work properly and takes a lot of time to reconnect.
-Some features are not beginner friendly and requires deep tech knowledge to use.