LogMeIn Rescue by GoTo Reviews

Overall we love the product and service team is very helpful whenever there is an issue or question.

Very helpful product for my team - we love using it all the time and have extended the number of licenses we used.

Very few to no issues with the software in general - we love it.

Very happy with the tool and the ability to easily and quickly remotely assist a user without being overly complicated.

Ability to easily and quickly remotely assist a user without being overly complicated. Love the multi-session capability.

None at this time. There is a utilization of this product by bad actors, so the reputation could use some help.

LogMeIn Rescue is used weekly at my office to solve user and computer errors from my IT department. It works amazingly

This application is a lifesaver when you screw up on your computer or if you need help on something when your computer messes up my IT department can join a session quickly and help me get a fix as soon as possible.

I don't have any issue with this software as of now!

We are very happy with LogMeIn Rescue. In every aspect of remote support, it delivers the best experience to us. It made our support team more efficient. Highly recommended.

It made it easy to handle multiple clients at the same time. The user interface is fantastic. You can live chat and connect thru remote control sessions. It enables the fastest way to connect with customers.

Need more detail about the client profile to learn their problems faster.

While there may be less expensive alternatives out there, I still used this just because I was never surprised by it not working. Reliability leads to happy customers.

When someone calls and they need help now, this is simple and effective to get you remoted into their system to troubleshoot. I don't recall it ever not working exactly as I expected it to.

It's a bit on the pricey side. There are less expensive alternatives out there.

This product will do the job but is not very user friendly and is not the best out there. For the cost, go with something else.

The product is okay. There are certainly better products out there in today's age. I wouldn't waste my time or money on this product.

There are a lot of similar products available on the market today, so if you are in the market, do your research and find one that has better technology.

LogMeIn Rescue is a very vital help desk platform for SMBs. It only need is one time configuration. The ticket followup request tracking is great. We lived this help desk platform. It's easy to use and has excellent ability.

My favorite thing about LogMeIn Rescue is its uniform interface and elements to remotely support customers on their requests. We are using it for a long time, it's web-based platform enables ease to interact on any platform. Support tickets are easy to track and get follow up updates.

We are pretty much happy with this solution. No negative experience in recently.

I would definitely recommend this to anyone in the IT industry that is looking for an easy to use remote management software.

This makes it very easy to connect to clients which allows me to spend more time troubleshooting, and less time traveling onsite.

I can't say that there is anything that I don't like.

As it is having very good interactive features I just felt very delighted and easy working with LogMeIn Rescue.

I just admire the fast access to their network and the good ability to quickly correct their issues.

I think the yearly price is a bit high. No other cons.

Overall - LogMeIn has been in the industry of remote software for the longest time, providing a very well made and stable product that just works, and is easy to configure and use. It has been instrumental in our organization, allowing us to access machines remotely spread hundreds of miles away.

-Very easy and simple to setup and install
-Fantastic user interface that is easy to use and navigate
-Reliability and uptime of the software and servers is always near 100%!

-Pricing model could be a little more aggressive and competitive versus other competitor's software on the market.

An essential remote support application easy to use even for new clients with no training. Although it comes at a premium, various features and utilities make it worth the price.

Record entire remote session.
Simple interface makes it easy to use.
Auto reconnect after reboot.
Built-In File transfer.

Connectivity issues for non-admin users.
Pricing is on a higher end.

I would definitely recommend this, mostly because of how well the user interface functions, and what you're getting at this price point for your money is absolutely worth it.

The software comes from the developers of Hamachi, which is a well known tool mostly used for gaming, so we're not talking about a 'no-name' company pushing out a product. They have the pedigree, and also a decent support set up, so if anything goes wrong, you can expect to get the help you need in a short time frame. The software itself is really easy to use, and functions a lot better than TeamViewer.

Some requested features are not yet available, however, we were promised that in the near future, they will be included. Additionally some design options slightly annoy me, but that's just my own preference.

Everyone in my team is extremely happy with this solution. It allows them remotely and in real-time access helpdesk and support customers. Overall, LogMeIn Central is a robust help desk solution.

To offer the best support experience for the customer no other tool is capable and better than the LogMeIn Central help desk solution. It offers live chat, real-time support alert, remote access, ticket management, ticket forwarding, and inbuilt survey and feedback.

Never encountered any serious problem while using this.

LogMeIn has been vital in helping us transition to a new ERP system. We are able to work with support regularly utilizing LogMeIn for them to diagnose and help us solve our problems.

LogMeIn is very easy to use from a user perspective. We are able to solve problems quickly and efficiently without much down time.

From using LogMeIn, we have not had any negative experience.

Overall experience was excellent. This was the first remote management solution my organization used (that wasn't just Remote Desktop) and it was and has been excellent the whole time. There are some extra features like performance reports and running processes you can get once connected, but the main point is remote access and/or unattended access, which it does very well.

LogMeIn is to the point. You need software that lets you remote into a user's PC and allows unattended access as well? This is it. LogMeIn makes for a great primary method of remote management, and an excellent secondary or backup method in case your primary method isn't working right now. It doesn't really have the robust reporting and monitoring features that some of the other solutions out there do, but I have used it for many years and love it.

There are a ton of user prompts you have to walk the person through accepting to get it to work, especially if you are running as an administrator. This was almost never a big deal though. I know it's also a bit expensive.

This is. great system if you need access to your files on your computer at work. It saves time when you don't have to travel to your office just to get a document off your computer.

Since this pandemic hit working from home is a part of life --- being able to login to our server at work has been a godsend.

Sometimes connectivity takes a little long but always connects.

It works extremely great for us. Using LogMeIn Rescue we can easily support customers and monitor workflow. LogMeIn Rescue gives us the flexibility to stay available 24x7 for customer support even remotely.

With LogMeIn Rescue, we can resolve customer problems from anywhere. It gives a platform to make 24x7 functional customer support. It's a smooth easy and very reliable support platform.

No cons. I will update if I have any bad experience in the future.

I wish there were a lite version for this product for smaller businesses. It is ideal for larger companies.

With all the media attention schools get and the constant scrutiny of stakeholders, the highest level of security isn’t optional. This platform keeps my users safe through heightened security measures.

Not enough bang for the money spent. Not as cost effective as I would have liked.

- For anyone looking to build a small but capable system administration team for their workplace, LogMeIn Rescue is the perfect tool. It is easy to use and has lots of features.

- Very easy to set-up and use. Hardly requires any training.
- Provides support for a plethora of application related issues and workbench issues.
- Established brand and clear documentation.

- Sometimes the keyboard stops working for the remote user and it can get annoying to restart the session.
- A tad bit pricier than the competition.

Overall I like it and we tend to use it very frequently when helping with clients. Just the over all convenience is great.

Love how easy it is to use LogMeIn and unify one computer with another. Great and seamless Platform.

It's a little confusing when you first use it but needs some UI updates.