LogMeIn Rescue by GoTo Reviews

LogMeIn secures your employees' identity, access, data, and passwords wherever they may be located. I have yet to have such a seamless experience with other software.

It allows teams of all sizes to communicate and collaborate from anywhere on any device securely.

I have yet to run into a con. Anytime I have had any issue, I have been able to chat with customer service and they resolve my issue immediately.

- Good, easy to use and explain tool.
- Easily assist those with limited tech knowledge.
- Can vary from OS to OS.

- Easy to use.
- Easy to walk someone through using.
- Easy to help assist others with technical issues.

- Sometimes if someone is already having issues understanding tech, downloading can be an issue.

To conclude, this software is helping organizations in saving a lot of time, money and many more just by sitting at the comfort zone and connecting to clients and solving their technical problems.

We can solve all the technical issues of customers from our place itself without going to the customer physically.
Saves time, saves expenditure.

Except the cost there are no disadvantages I've found.

LogMeIn Rescue is an answer to my prayers. I have always struggled with password issues and being locked out of my accounts. Thankfully that happens no longer!

LogMeIn Rescue sure does live up to its name. This software is an absolute godsend. If you struggle with passwords and being locked out of accounts because of that you need this software.

Absolutely no complaints. LogMeIn is amazing. They are innovative, cutting edge, truly an industry leader.

On the whole, it is an easy to use, straight forward tool to provide support to desktop and mobile issues. It is a well-known product from a well-known brand so a lot of people are familiar with it and trust it. The website is also very clear and straight forward. I would gladly recommend it to anyone who does support.

The pros are:
1. LogMeIn is a well-known and a well-reputed brand so it is easy to identify and accept.
2. There is very little need for training. You can learn the application as you use it.
3. It provides you uninterrupted remote desktop and mobile access and a one-click flow to send across files from the technician’s computer to the customer's computer.
4. The option to record the entire session and save it.

Very few cons but two nagging issues are:
1. The remote user's keyboard can sometimes become unresponsive.
2. It's slightly on the expensive side and you also have good competitors so maybe LogMeIn should rethink their prices.

LogMeIn Rescue is the legendary help desk tool for every business that exists online. Its interface is solid, clean and intuitive. Overall, it's a nice tool and suggests everyone try this.

LogMeIn Rescue is the ultimate help desk solution for every online business.
- Remote access to reply and interact with users from anyplace.
- Seamless to route tickets and user requests.
- Super clean and intuitive user interface.

There isn't anything I don't like about this tool.

It's appropriate for any IT Support association. Technical support to fix PCs. Bolster job for driver issues, for example, a printer, scanner, and other equipment. Assisting with keeping up corporate end-clients. Keeping up a business power that is out and about and not effectively available. We use it to make firmware updates to copiers, set up drivers for printing, arranging email, and sweep to the organizer.

You can associate with your clients/customers remotely by sending them a web connection and a safe pin code for them to enter. You can demand control of the PC and the client approves this activity. There is the capacity to record the meeting excessively which is useful for assessing bolster cases.

The only con I see in this is product is the price. It is a little bit expensive with respect to competitors.

I would continue using the application once I get the hang of it. I am not a fan of switching apps. But the cost aspect should always be considered. When it comes to value for money, you can move on with other alternatives.

This an a friendly app once you get the hang of it. Monitoring is made easier through remote monitoring of devices, A friendly user interface. It is one of the leaders among the number of remote support softwares.

It is quite expensive for a remote support software. Especially when you have quite a good number of options in the market, any client maybe tempted to switch unless an offer is put forth which cant be resisted.

It's an effective help desk solution. With LogMeIn Rescue, I can effectively remote access our support solutions. It provides a reliable spot to control and the process the help. It also gives me a LastPass complimentary subscription to securely save its passwords without buying any extra plans.

No efforts to remote access support solutions.

Ticket management, reminders and useful knowledge-based answers.

Collaboration with Sales and support team for effective support.

I never encountered any problems with this platform.

Overall, the application does provide a secure connection with your all devices but with a heavy price.

- This application provides a secure path to connect with all your devices and control them remotely.
-Along with virtualization of the device it let users to collaboration for a single goal.
- Customer support service is quite good.

Price is way too high for what you get, they should definitely revise their pricing, furthermore their should be a free trial version of it.

Overall, this piece of software is amazing. The features that it has, the user-friendly interface, it truly stands out from the rest.

LogMeIn Rescue is a great piece of software to have especially for people with large businesses. It has built-in file transfer, the user-interface is very friendly as well as you can record everything that you do.

The pricing is a bit high because it is targeted for large companies and businesses.

Overall, LogMeIn Rescue is a reliable and easy way to support clients. The remote access and self-help make this platform a complete solution for the help desk.

The ability to streamline and remotely access the help desk platform is great. The issue management and Live chat allow us to directly connect using our support link. It provides the best and organized structure of self-help service to help customers without queuing for support.

The feedback should have a customize options to add questions.

LogMeIn Rescue is my favorite helpdesk solution platform. It offers one of the best helpdesk platforms for businesses to manage, solve and control a large number of clients at a time.

LogMeIn Rescue is a wonderful helpdesk solution. It offers an intuitive platform to solve customer issues quickly. It also gives easy to assign and generate tickets.

It worked great for me. Nothing to share about cons.

Yeah it gives very wonderful support to the customers and we can trust the technical person to control our PC (it's up to individuals decision).

It is the best remote connection software. It is capable of rescue remote support and rescue mobile support.

As cons are concerned its price is little bit expensive. Other than that no issues.

LogMeIn Rescue is an enterprise solution for remote support. It is feature rich and even offers multi device support. But it is not ideal for personal or Home use.

Real-time monitoring & reporting,
File transfer & Screen sharing,
Customization options,
Mobile device support,

Pricing is high for personal use and No free to use version like TeamViewer,

Overall, LogMeIn Rescue is a great and professional build tool for the business help-desk solution. It's also intuitive in the interface. Works great for our help desk.

LogMeIn Rescue gives my business a powerful help-desk to manage clients and communicate from one page. The deployment of this tool was a breeze. I like the addon with various integrations, which makes it completely a robust tool.

Nothing so far, we liked this platform very much.