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What is LumenVox?

Voice recognition and authentication powered by artificial intelligence can revolutionize how customers interact with businesses. For two decades, we have focused on fostering successful partnerships through effective collaboration. Our relentless curiosity fuels our drive to innovate for the next twenty years. With our adaptable speech-enabling technology, you can design a solution tailored to your customers' diverse needs, ensuring reliability and cost-effectiveness. We excel at one essential task: integrating speech capabilities into your applications. Experience exceptional voice automation and seamless interactions. LumenVox ASR/TTS is versatile enough to handle both straightforward commands and intricate inquiries, enhancing efficiency for everyone involved. You can say goodbye to redundancy in communication. Our solution offers unparalleled flexibility in functionality, deployment options, and revenue generation. If you can envision it, LumenVox can assist in bringing it to life. Our user-friendly technology and comprehensive toolsets streamline the process, significantly cutting down the time from development to implementation, and ensuring a smooth transition for your projects.

Pricing

Price Overview:
Contact us

Integrations

Offers API?:
Yes, LumenVox provides an API

Screenshots and Video

Company Facts

Company Name:
LumenVox
Date Founded:
2001
Company Location:
United States
Company Website:
www.lumenvox.com/
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Product Details

Deployment
SaaS
Windows
Linux
On-Prem
Training Options
Documentation Hub
Online Training
Video Library
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
Chinese (Mandarin)
Chinese (Simplified)
Danish
Dutch
English
French
German
Icelandic
Italian
Japanese
Korean
Polish
Portuguese
Romanian
Russian
Spanish
Swedish
Turkish
Welsh
View All

LumenVox Categories and Features

Transcription Software

AI / Machine Learning
Annotations
Audio/Video File Upload
Automatic Transcription
Collaboration Tools
File Sharing
For Manual Transcription
Full Text Search
Multi-Language Support
Natural Language Processing (NLP)
Playback Controls
Speech Recognition
Subtitles
Text Editor
Timecoding

Speech Recognition Software

Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition

Conversational AI Platform

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Auto Dialer Software

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

More LumenVox Categories

  • Reviewer Name: Sharon T.
    Position: Information Technology Infrastructure Manager
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 10,000 - 19,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Next-gen Automated Speech Recognition. Keeps on getting better.

    Updated: Apr 06 2023
    Summary

    Incredible user experience. I like the superb high accuracy solution for our speech to text transcription.

    Positive

    LumenVox is a very powerful and cost effective automated speech recognition engine that makes it easier for us when it comes to speech recognition because it's a very accurate tool that catches every pitch clearly and accurately.
    Support is unparalleled and very user-friendly and supportive 24/7.
    LumenVox allow us to create custom speech recognition models that are tailored to our specific needs, hence improves accuracy 100%.

    Negative

    Not much to dislike. The UI should be more user friendly. Nevertheless this tool keeps on improving and that's a great thing to keep customers happy.

    Read More...
  • Reviewer Name: Arifa K.
    Position: Cyber Security Specialist
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Affordable and accurate automated speech recognition!

    Date: Apr 08 2023
    Summary

    LumenVox has been a great platform especially when it comes to recognizing voices.
    It’s support is 24/7.
    Very reasonable prices compared with other platforms.

    Positive

    I like how LumenVox has delivered high performance future proof speech technology in our organization.
    Very cost effective and hence affordable by anyone willing to work with it.
    I also like how our customers voices are heard accurately.

    Negative

    Apparently i am happy working with LumenVox, it services are top notch.

    Read More...
  • Reviewer Name: Rahma K.
    Position: Information Technology Security Engineer
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 10,000 - 19,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    LumenVox accurate voice recognition and transcriptions.

    Date: Apr 07 2023
    Summary

    LumenVox is easy to go through the learning curve and grasp everything within a short period of time. In terms of pricing it's reasonable too.

    Positive

    I love how LumenVox allows us to transcribe speech from multiple languages and audio formats and provides a range of customizations options for users needs that's becomes most favourable tool for any business to transcribe large volume of audio quickly and efficiently. I love the features which includes powerful punctuation, speaker and noise reduction.
    I love the high level of accuracy of speech to text that this tool provides. This tool ensures we receive accurate transcriptions which ensures we deliver better services and solutions to our customers.

    Negative

    No major drawbacks. When I do a comparison LumenVox is far ahead of its competitors. I also love how the support is dedicated.

    Read More...
  • Reviewer Name: Kamli K.
    Position: Senior Software Engineer
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 10,000 - 19,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Accurate transcripts enables us communicate with ease with different customers.

    Date: Apr 08 2023
    Summary

    My overall experience is excellent. Putting in mind that this tool has been accurate in transcription of different audio to text. Saves time and cost.

    Positive

    LumenVox is very user-friendly and easy to use platform that support for multiple languages which makes it very easy to accurately transcript and also this makes it easy to us to communicate with our customers globally.
    The community and support is great and very helpful which boost the online documentation of this tool.
    I love how this tool offer wide range of customizations options which includes ability to tailor needs specifically to the organisation or accents this helps us to improve accuracy of the transcriptions.
    Ability to convert audio to text is very handy and accurate and fast.

    Negative

    This tool has been absolutely game-changer because it has helped us communicate with our customers globally easily because it support multiple languages. I have no flaws at the moment.

    Read More...
  • Reviewer Name: Namrata D.
    Position: Senior Digital Marketing Executive
    Has used product for: 2+ Years
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    2023 Leading Speech and Voice Transcription

    Date: Apr 08 2023
    Summary

    We have seamless customers experience with 99% call analytics accuracy as well as meeting our business expectations timely.

    Positive

    Highest capabilities of voice detection (even differentiating it from background noise). Easy-to-use dashboard with capabilities of customisation and personalisation.

    Negative

    To be honest, currently I can't complain. I haven't gone through all features but those am through with are extremely perfect.

    Read More...
  • Reviewer Name: Kristen T.
    Position: Software Developer
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Automation of complex tasks up to natural language interpretation

    Date: Apr 04 2023
    Summary

    The real-time speech recognition feature has enabled us to implement automated voice solutions to handle complex tasks effectively. By integrating this feature with a customer service workflow, we have improved the experience for customers by allowing them to interact with our company through their voice.

    Positive

    What I like the most is the precision of the speech recognition, it is able to understand what we say with impressive precision even in the noisiest environments or with regional accents and dialects, it allows us to create personalized voice applications that adapt to specific needs. We can design complex conversation flows, integrate the platform with other systems and customize the user experience according to our needs.

    Negative

    We've had some issues regarding performance at times of high demand, but we've worked with the LumenVox support team to resolve these issues and we're happy with the solution.

    Read More...
  • Reviewer Name: Kinjal P.
    Position: Assistant Operations Manager
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    LumenVox delivers high performing future-proof speech technology . Designed with accuracy

    Date: Apr 07 2023
    Summary

    My overall experience is great. I love how LumenVox offers Text-to-Speech to verbalize written text easily into a better speech. This is advantage when it comes to turning chatbots into voices.

    Positive

    LumenVox is the most powerful and reliable ASR in the market. I like how this tool delivers the most comprehensive, cost-effective and flexible speech recognition options. The deep history speech and voice experience enables my organization to build voice experience that not only understand what's being said, but also identify who is saying it accurately.

    It provides seamless and smooth integrations with other applications in any environment being on-premises, cloud or in hybrid environment.
    Support multiple languages to facilitate top-tire voice recognition experience.
    This tool also is great because decrease the TCO as much as 35%.

    Negative

    LumenVox requires a little of guidance and learning curve which is very smooth and seamless. I don't think that's a dislike or a requirement.

    Read More...
  • Reviewer Name: Phani P.
    Position: Technical product Manager
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    My user experience with LumenVox

    Date: Apr 07 2023
    Summary

    It is the most accurate speech to text API we have with very impressive quality that never disappoints while working with it.

    Positive

    LumenVox has provided features that are amazing for adding any ASR to our application.
    It has amazing audio file that provides the best voice experience quickly and accurate.
    Also it is a nice API platform for speech recognition that is really easy to implement.

    Negative

    Everything is great with LumenVox nothing to highlight as a dislike!!

    Read More...
  • Reviewer Name: Ahmad Z.
    Position: Software Quality Assurance Engineer
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 10,000 - 19,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Leading speech and voice technology. Builds a solution that fulfills all our customers demands.

    Date: Apr 07 2023
    Summary

    LumenVox is a fantastic speech recognition tool with unparalleled support and cost effective price tag. My experience is momentous and I really enjoying using it.

    Positive

    LumenVox has been part of my organization for the last 1 year and so and it's been a great and intuitive tool that bring customer experience to life with the power of AI-driven capabilities. I love how it fulfills biggest business needs with conversation AI-powered applications which includes chatbots to keep us on the cutting edge.
    I love how the support is 24/7 with self-service options via chatbots and virtual assistants.
    Makes sure our customers voice are heard with improved accuracy and scalable.
    UI is very user-friendly and easy to navigate and customize according to how we want. Or can be tailored according to our needs.

    Negative

    There is still room for improvements especially on proper voice recognition. But apparently my organization is happy with the top-notch services of LumenVox.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Software Developer
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 1 - 25
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    The best platform for meeting cooperative requirements

    Date: Apr 08 2023
    Summary

    LumenVox has been really helpful in terms of voice recognition features. It is more accurate and performs better. This product is quite enjoyable to use.

    Positive

    It's a great platform for converting speech to text and conducting voice recognition. This platform significantly reduced our operational expenditures. When compared to other platforms, its speech recognition skills are far superior.

    Negative

    That is one of the most effective voice recognition platforms I have used. This product has nothing to be disliked.

    Read More...
  • Reviewer Name: Michel P.
    Position: Engagement Manager
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 10,000 - 19,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    A Game-Changer convert speech to text with AI-driven power. Useful support system.

    Date: Apr 06 2023
    Summary

    I love it's easy to engage teams from different backgrounds with multiple languages. Boost collaboration and teamwork.
    It's easy to deploy and use.

    Positive

    LumenVox is a highly efficient solution for our business when we are transcribing speech into specific information. I like it's high accuracy, wide range of features and customer support system which is very intuitive and brilliant. The cost of this tool is also very friendly and many organisations are able to afford it.
    I love the ability to transcribe speech from a variety of sources, including real-time streaming and pre-recorded audio files at high speed and accuracy.

    Negative

    Conversation of speech to text using this platform has been reliable and fast hence saves lots of our working hours.

    Read More...
  • Reviewer Name: Amanda H.
    Position: Financial Analyst
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    The best speech recognition experience

    Date: Apr 01 2023
    Summary

    LumenVox guarantees a smooth and secure communication process with customers, offering the best features for automatic speech recognition. In our company it is of great value to convey the right information to customers and better understand their needs, with this platform we are able to be in tune with customer requirements.

    Positive

    In the finance department, it is imperative to drive customer contact and the LumenVox tools make it easy. In my experience, the text-to-speech conversion has saved us a lot of work and allowed us to be more efficient in responding to customers. The customer experience has improved significantly when communicating, it is very simple and straightforward. With this platform you can choose the licensing model that best suits your company's needs.

    Negative

    All the LumenVox tools, are amazing, there is nothing to dislike.

    Read More...
  • Reviewer Name: Taylor J.
    Position: Lead UX Researcher
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Call Scripting GURU of 2023

    Date: Apr 08 2023
    Summary

    My overall experience has been decent: it has been seamless to manage calls via automatic transcription.

    Positive

    LumenVox makes it super easy to capture audio, manage leads, record and report calls under one roof.

    Negative

    Requires integration with external web conferencing platforms to enhance video calls.

    Read More...
  • Reviewer Name: Drew D.
    Position: Senior data engineer
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Automated speech recognition that never disappoints!!

    Date: Apr 07 2023
    Summary

    LumenVox has helped us get our required speech recognition since we started using it!

    Positive

    It’s state of the art speech recognition processing capabilities is amazing.
    Very user friendly and easy to understand.

    Negative

    LumenVox is very fantastic and very accurate i have no negativity towards it!

    Read More...
  • Reviewer Name: Timmy C.
    Position: Software Developer
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Voice-based task automation

    Date: Apr 11 2023
    Summary

    It has added significant value to our work in terms of voice-based task automation, such as audio transcription, voice-controlled application management, and voice analysis for business insights. It has significantly improved efficiency and productivity in my daily workflow, allowing me to perform tasks with greater speed and accuracy.

    Positive

    One of the most positive experiences I've had is its accuracy in transcribing speech to text regardless of dialect. The error rate is minimal and the response speed is impressive, which improves efficiency when transcribing long documents or interacting with customer service applications, as well as offering a wide range of customization options.

    Negative

    One of the aspects that could be improved is its compatibility with different operating systems and development environments.

    Read More...
  • Reviewer Name: Kanun D.
    Position: 2023 SheLeads Tech Ambassador
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Streamlined Communication with All Security Measures

    Date: Apr 08 2023
    Summary

    Has greatly enhanced delivering amazing end-to-end customers experience through accuracy, performance speed and real-time engagement.

    Positive

    Perfect automation of speech recognition limiting waiting period.
    Always right message to right recipient at right time.
    Guaranteed customers' data security.

    Negative

    The platform has never failed us since implementing.

    Read More...
  • Reviewer Name: Shamar V.
    Position: Senior Software Development Engineer
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 10,000 - 19,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Seamless and Efficient Voice Recognition and Speech Conversion.

    Date: Apr 08 2023
    Summary

    Support is top-notch and very user-friendly and supportive 24/7. I have a momentous user experience.

    Positive

    LumenVox is a brilliant and magnificent tool that we heavily rely on especially when it comes to voice recognition and speech conversion. I like how this tool provides a wide range of languages and accents. This makes this top-tire and most wanted ideal choice for all business and organisation with a diverse customer base or employees who speak different languages. It's been easy to maneuver and tackle our projects with ease and with collaboration.
    I like it works correctly with recordings that includes noisy backgrounds.
    Accuracy is a key thing that LumenVox provides making it more top-notch and ideal than it's competitors.

    Negative

    Despite accuracy being high sometimes it can be iffy when the background or the environment is a more noisy.

    Read More...
  • Reviewer Name: Alex C.
    Position: Senior Network Engineer
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 10,000 - 19,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    LumenVox unmatched precision tool that helps transcribe audio accurately in any kind of environment.

    Date: Apr 06 2023
    Summary

    It's a superb tool that is very user-friendly and flexible with ease of use. And allows us to integrate with the existing applications allowing us to be more efficient and productive.

    Positive

    I like the robust and easy to use features which improves the audio to text transcription, with high accuracy. I like how the AI saves us time during transcribing audio to text. It's a great and profitable business tool that allows us to be more efficient and profitable when it comes to speech recognition.
    I can speak much more quickly type using this tool and use my time efficiently.

    Negative

    No downside that is so persistent or the support did not solve on time. I like LumenVox is a very cost effective and easy to use transcribe tool.

    Read More...
  • Reviewer Name: Patel M.
    Position: Senior Software Engineer
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Exceptional Voice Experience. Unparalleled Support Team.

    Date: Apr 05 2023
    Summary

    My user experience is great because this tool provides high level of accuracy and intelligence which helps to capture and recognise to each voice needs transformation.

    Positive

    LumenVox is the most trusted and powerful partner in speech and voice technology in the modern market. Helps us to improve efficiencies and accurate when it comes to recognizing multiple dialects from a single global language model to services.
    Provides the utmost flexible capabilities when it comes to deployment and modernization perspective.
    The support has always been unparalleled and very user-friendly and straightforward.
    Offers a real-time and remarkable results for speech-enabled apps.

    Negative

    Price is very pocket friendly and flexible. It's an easy platform to work with because of the unparalleled customer support which also keeps on improving this tool.

    Read More...
  • Reviewer Name: Nicolas J.
    Position: It Consultant
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Revolutionizes the way we interact with systems

    Updated: Apr 07 2023
    Summary

    The motor's precision and performance are impressive, making it a powerful tool for voice control applications. Once set up correctly, it has been reliable and efficient in recognizing my voice and converting it to text. The versatility of the engine in various use cases and industries is a significant advantage.

    Positive

    I have been using the speech recognition engine for my voice control needs and have been amazed at its accuracy and performance. The engine has an impressive ability to accurately transcribe my speech into text with minimal errors, even in noisy environments. It has a wide range of uses, from call center automation to virtual assistants it has vastly improved the way things are done.

    Negative

    One aspect that I find challenging with the recognition engine is its initial setup and configuration. The installation process requires technical expertise and can be a bit complex for non-technical users.

    Read More...
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