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What is LumenVox?

Voice recognition and authentication powered by artificial intelligence can revolutionize how customers interact with businesses. For two decades, we have focused on fostering successful partnerships through effective collaboration. Our relentless curiosity fuels our drive to innovate for the next twenty years. With our adaptable speech-enabling technology, you can design a solution tailored to your customers' diverse needs, ensuring reliability and cost-effectiveness. We excel at one essential task: integrating speech capabilities into your applications. Experience exceptional voice automation and seamless interactions. LumenVox ASR/TTS is versatile enough to handle both straightforward commands and intricate inquiries, enhancing efficiency for everyone involved. You can say goodbye to redundancy in communication. Our solution offers unparalleled flexibility in functionality, deployment options, and revenue generation. If you can envision it, LumenVox can assist in bringing it to life. Our user-friendly technology and comprehensive toolsets streamline the process, significantly cutting down the time from development to implementation, and ensuring a smooth transition for your projects.

Pricing

Price Overview:
Contact us

Integrations

Offers API?:
Yes, LumenVox provides an API

Screenshots and Video

Company Facts

Company Name:
LumenVox
Date Founded:
2001
Company Location:
United States
Company Website:
www.lumenvox.com/
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Product Details

Deployment
SaaS
Windows
Linux
On-Prem
Training Options
Documentation Hub
Online Training
Video Library
Support
Standard Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
Chinese (Mandarin)
Chinese (Simplified)
Danish
Dutch
English
French
German
Icelandic
Italian
Japanese
Korean
Polish
Portuguese
Romanian
Russian
Spanish
Swedish
Turkish
Welsh
View All

LumenVox Categories and Features

Transcription Software

AI / Machine Learning
Annotations
Audio/Video File Upload
Automatic Transcription
Collaboration Tools
File Sharing
For Manual Transcription
Full Text Search
Multi-Language Support
Natural Language Processing (NLP)
Playback Controls
Speech Recognition
Subtitles
Text Editor
Timecoding

Speech Recognition Software

Audio Capture
Automatic Form Fill
Automatic Transcription
Call Analysis
Concatenated Speech
Continuous Speech
Customizable Macros
Multi-Languages
Specialty Vocabularies
Speech-to-Text Analysis
Variable Frequency
Voice Recognition

Conversational AI Platform

Code-free Development
Contextual Guidance
For Developers
Intent Recognition
Multi-Languages
Omni-Channel
On-Screen Chats
Pre-configured Bot
Reusable Components
Sentiment Analysis
Speech Recognition
Speech Synthesis
Virtual Assistant

Auto Dialer Software

Call Center Management
Call Recording
Call Reporting
Call Scripting
Lead Management
Power Dialer
Predictive Dialer
Preview Dialer
Progressive Dialer
Surveys

More LumenVox Categories

  • Reviewer Name: Raghav G.
    Position: Network Engineer
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 10,000 - 19,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    LumenVox top-ranked AI speech recognition for transcription with human-level understanding and high accuracy.

    Date: Apr 07 2023
    Summary

    LumenVox is super easy to use and offers the best quality and service compared to its competitors. Because of the access to support easily makes it the most trusted and powerful ASR.

    Positive

    LumenVox is the easiest to use voice recognition technology platform with high accuracy and auditability to deliver top-notch and reliable speech recognition solution. It's a very useful tool for transcribing any voice files easily which is quick and accurate.
    The price is very reasonable and competitive and the documentation is pretty easy to understand and go through making this tool easy to use and maintain.
    The customer support staff is incredible and supportive 24/7.
    I also love the best-in-class latency for real-time transcription.

    Negative

    LumenVox compared to other similar services in the market it has had the most impressive consistency and improvement all around. There is no major dislike the support was pretty well versed and armed to find a solution to any challenge.

    Read More...
  • Reviewer Name: Angel T.
    Position: Head of digital
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    The helper of making my data more secure

    Date: Apr 08 2023
    Summary

    The software is easy to setup.
    It can easily recognize some expressions.
    I like how fast this program is. Works very fast.

    Positive

    The software is very user friendly.
    Very easy to transcribe even in a noisy environment.
    It's great for multi tasking and freeing up our hands.
    I really like how it is easy to identify who is really talking.

    Negative

    I have had no bad or hard times whiles using LumenVox. It is working best for me I'm in love with it.

    Read More...
  • Reviewer Name: Michael S.
    Position: Network Security Engineer
    Has used product for: 6-12 Months
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    The precision of the transcription is impressive.

    Date: Mar 30 2023
    Summary

    It has helped solve several problems, before implementing it, we spent a lot of time in the manual transcription of calls and meetings, which was tedious and consumed a lot of time. In addition, errors in transcription were often produced, which could lead to misunderstandings and customer problems. With the voice recognition tool, we have drastically reduced the time we spend in manual transcription and have improved the accuracy of transcripts. We have also improved the automation of the workflow, which has improved customer satisfaction and the general efficiency of our business.

    Positive

    It has significantly improved efficiency, the precision of voice transcription is impressive, which has drastically reduced the amount of time that used to pass in manual calls transcription and meetings. In addition, perfect integration with our CRM platform has allowed greater automation of the workflow and has improved customer satisfaction.

    Negative

    There are some areas where I would like it to improve. In particular, the initial configuration and integration with our CRM platform were a bit complicated and took some time to get used to them

    Read More...
  • Reviewer Name: James C.
    Position: Head of Marketing
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 5,000 - 9,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Future-proof, affordable and accurate transcription platform. Boost marketing and sales.

    Date: Apr 06 2023
    Summary

    Easily transform our speech solutions with conversational AI technology that uses NLP and NLU to understand, interpret and grasp human language.

    Positive

    I like how this tool provides convenience, maintain persistence, and fulfill promises. It also provide 24/7 customer support with self-service options via chatbots and virtual assistants.
    I love this tool has been amazing because it has boosted our marketing and sales through engaging and persuading our customers with advanced technologies that are able to determine nuances such ass intent, emotions expectations.

    Negative

    LumenVox is unbeatable and powerful tool that uses the power of AI to convert any kind of speech to audio accurately.
    It has fulfilled promises of customer service.

    Read More...
  • Reviewer Name: Charles M.
    Position: Digital Marketing Manager
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 10,000 - 19,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Most trusted partner in speech and voice recognition technology.

    Date: Apr 05 2023
    Summary

    We trust the power of LumenVox because it delivers personalized conversations at scale. My overall experience is great and top-notch. The support has been amazing and very supportive.

    Positive

    LumenVox is well designed and developed to maintain a great and top-notch flexible speech-enabling technology which enables us to build a stable solution for all our clients and customers when it comes to voice transcription experience.

    I love how accurate the spoken word to be accurately and efficiently transcribed for documentation or interaction with the ability of the AI-driven mechanism.
    Overall it brings our customer experience to life with Conversational AI.

    Negative

    Fulfill our business needs with conversation AI-driven apps which includes chat bots to keep us on the cutting edge. No dislike at the moment.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Director, Globa OMEs Sales Enablement
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 10,000 - 19,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Amazing Experience with LumenVox

    Date: Apr 08 2023
    Summary

    Effectiveness in clients engagement.
    No language barriers in conducting business.
    Reliable customer support.

    Positive

    Extremely flexible and easily integrated with other applications for effective performance.
    User friendly interface with easy automation.

    Negative

    I can say with all confidence all our achievements is due of this great software, I have never faced any downside.

    Read More...
  • Reviewer Name: Andrea B.
    Position: Associate legal entity controller
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 10,000 - 19,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    THE SAVIOR OF THE DAY

    Date: Apr 08 2023
    Summary

    Generally the transactions are performed quickly and excellently I'm in love with LumenVox.
    It works fast and very intuitive.

    Positive

    It's support is accurate, excellent and very helpful it has a straightforward team that improves our models and makes a difference.
    Easy integration.
    Detailed documentation.

    Negative

    This program has to be definitely the best so far. So good it is working well for me and for my colleagues.

    Read More...
  • Reviewer Name: Nikita B.
    Position: Scala developer
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Revolutionizing the way we communicate with LumenVox!

    Date: Apr 07 2023
    Summary

    My overall experience with LumenVox has been amazing and it has improved our speech and business productivity.

    Positive

    I like how accurate it is with transcribe voice conversations into words and transcripts.
    Also i like its speech recognition engine which is incredible accurate even with different accent’s.

    Negative

    LumenVox has been amazing for the past years that i have been working with it, i have no dislike towards it!

    Read More...
  • Reviewer Name: Gabe S.
    Position: Revenue operations
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 100 - 499
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Why LumenVox is ranked as the most accurate,cost effective speech detection and transcription platform in the year 2023!!

    Date: Apr 07 2023
    Summary

    LumenVox customer service is amazing and it respond to its users if matters rise’s very quickly and it is very secure and accurate while working with it!

    Positive

    I like how LumenVox voice recognition technology has improved our customer interaction and through that it has increased our loyalty and satisfaction with them.
    Also with it it’s highly reliable and easy to integrate into other existing systems.
    Very pocket friendly to it’s users!

    Negative

    LumenVox is a highly reliable speech recognition and it has really improved our customer interaction, nothing that disgust me while working with it!

    Read More...
  • Reviewer Name: Kristin C.
    Position: Hr Manager
    Has used product for: 1-2 Years
    Uses the product: Weekly
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    My 2 years experience with LumenVox!

    Date: Apr 08 2023
    Summary

    I’m highly satisfied with features and functions of LumenVox speech recognition engine.It’s customer support is so Instant and really helpful at a needy moment.

    Positive

    I like its ability to recognize numerous dialects and accents of languages.
    It has also helped us to eliminate the confusion and complexity associated with automatic speech recognition.

    Negative

    Thankfully it’s technology has improved in the recent years, nothing that i dislike towards it!

    Read More...
  • Reviewer Name: Sai T.
    Position: Team Lead Manager
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 10,000 - 19,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    The best AI-driven automatic speech recognition.

    Date: Apr 06 2023
    Summary

    No need to train in order to be a pro while using this tool. Improve the audio to text transcription with a good accuracy.

    Positive

    LumenVox provides high accuracy, even when in noisy environments makes it easier to capture high pitch hence making it suitable for voice recognition. I like how this tool supports real-time speech streaming, making suitable for applications that requires real-time transcription.
    It's easy to use with almost every common programming language. This tool allows us to transcribe large volumes of audio data in a cost effective way and time saving.

    Negative

    Limited control over transcription quality is affected by a variety of quality like audio quality and dialect of the spoken content.

    Read More...
  • Reviewer Name: A Verified Reviewer
    Position: Investor
    Has used product for: 6-12 Months
    Uses the product: Daily
    Org Size (# of Employees): 500 - 999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Excellent Transcription with Zero Background Noise

    Date: Apr 11 2023
    Summary

    1. Accurate information documentation.
    2. High standards of information security.
    3. Best customers interaction with real-time feedback.

    Positive

    Ability to identify what is said, by who at what time.
    Flexibility and automation capabilities as well as dynamic integrations in any environment.

    Negative

    I have no experience of any failure, but beginners need time to learn it.

    Read More...
  • Reviewer Name: Bhavna A.
    Position: Software Quality Assurance Analyst
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 10,000 - 19,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    LumenVox does the job with a lot of accuracy. Speech recognition enables me to multi task.

    Date: Apr 09 2023
    Summary

    I love using this tool because the AI and ML gives us the most accurate and precise speech to text results. My experience has always been great.

    Positive

    I was amazed by the level of the accuracy LumenVox provides while doing voice recognition and transcribing speech-to-text. The seamless integration of the conversion of voice to text including accents is great.
    The speech recognition also allows me to tackle multiple tasks and projects while saving time and cost.
    Deployment is easy and fast. Cab be on-premises making it more versatile and powerful.
    The best thing with this tool is the ML and AI which gives us accurate results.

    Negative

    Nothing to dislike specifically. This tool is really easy to use and transcribing speech-to-text is very fast and accurate.

    Read More...
  • Reviewer Name: Shivani D.
    Position: Senior sales Analyst
    Has used product for: 2+ Years
    Uses the product: Daily
    Org Size (# of Employees): 1,000 - 4,999
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Discover the best with LumenVox!!

    Date: Apr 08 2023
    Summary

    LumenVox is a fantastic speech recognition platform that has played a big role in recognizing out speech the way we want it.

    Positive

    I like LumenVox voice biometrics how it has helped us to create better user experience through reducing our operational costs and as well as strengthening Our security.
    Also i like how great LumenVox is when it comes to deploying new language models.

    Negative

    It has really strengthened our speech recognition and tone detection nothing that i dislike towards it.

    Read More...
  • Reviewer Name: Ronda M.
    Position: Customer Service Agent
    Has used product for: 1-2 Years
    Uses the product: Daily
    Org Size (# of Employees): 26 - 99
    Feature Set
    Layout
    Ease Of Use
    Cost
    Customer Service
    Would you Recommend to Others?
    1 2 3 4 5 6 7 8 9 10

    Revolutionizing the way we communicate

    Date: Apr 06 2023
    Summary

    My experience with the LumenVox speech recognition engine has been incredibly positive, the adaptation was fast, it has excellent documentation, it has amazing precision, which has helped to optimize our operations, has improved the customer service experience and has reduced turnaround times.

    Positive

    The speech recognition engine is incredibly accurate, even with different accents and speaking styles. This makes it easy to use in a variety of environments, including call centers and customer service applications, as well as being highly customizable. This flexibility ensures that the software can be used in different applications.

    Negative

    There is a bit of a learning curve when first using the speech recognition engine, but I haven't found anything negative so far.

    Read More...