What is MAF ICIMS?
Simplify the oversight, reporting, and analysis of your Unified Communication and Collaboration (UC&C) platform and its components effortlessly. Our software provides you with essential tools to manage, report, and evaluate your UC&C system effectively. As the contemporary workplace evolves quickly, leveraging these tools becomes vital to ensure that your UC&C investment delivers the expected improvements in productivity, cost savings, and streamlined business operations. With updates every 60 seconds, you receive an almost real-time snapshot of Unified Communication usage, complete with a variety of dashboards that offer insights into User Adoption, Employee Productivity, Call Quality, and Cost metrics. Enjoy customizable user interfaces that allow you to rearrange dashboards and choose the data you want to display, along with the option to apply filters for a focus on the most relevant information. The click-through reporting capability lets you create detailed reports directly from the dashboard, ensuring that all necessary insights are readily accessible. This degree of control not only empowers you to make informed decisions but also enhances your organization’s overall communication strategy. By utilizing these features, your team can adapt more swiftly to changes and optimize communication practices efficiently.
Integrations
No integrations listed.
Similar Software to MAF ICIMS
ManageEngine EventLog Analyzer
Manage Engine's EventLog Analyzer stands out as the most cost-effective security information and event management (SIEM) software in the market. This secure, cloud-based platform encompasses vital SIEM functionalities such as log analysis, log consolidation, user activity surveillance, and file integrity monitoring. Additional features include event correlation, forensic analysis of logs, and retention of log data. With its robust capabilities, real-time alerts can be generated, enhancing security response. By utilizing Manage Engine's EventLog Analyzer, users can effectively thwart data breaches, uncover the underlying causes of security challenges, and counteract complex cyber threats while ensuring compliance and maintaining a secure operational environment.
Learn more
Resco Field Sales+
Enhance your sales team's capabilities by integrating Microsoft Dynamics 365 and Salesforce data through Resco Field Sales+, a mobile application specifically crafted to optimize field operations. This innovative tool enables the management of customer information, opportunity tracking, and order processing directly from the field, thereby boosting overall productivity and enhancing customer engagement.
Designed with an offline-first approach, Field Sales+ ensures your team can access and update client information, sales reports, and orders even in locations with poor internet connectivity. This makes it particularly beneficial for sales representatives operating in remote areas, bustling urban environments with inconsistent networks, or in situations where maintaining connectivity is crucial.
The application is equipped with features such as route optimization, automated reporting, customizable dashboards, and digital asset management, all aimed at streamlining sales processes. These functionalities facilitate the management of leads, the preparation of quotes, inventory oversight, and real-time performance tracking.
By using Resco Field Sales+, your team can concentrate on closing sales and nurturing customer relationships while having uninterrupted access to vital sales information. This not only enhances their efficiency but also enables a more effective approach to meeting customer needs. The result is a sales operation that is agile, informed, and ready to respond to challenges in real-time.
Learn more
Variphy
Variphy stands out as the go-to analytics and management solution for Cisco Collaboration, serving over 1,500 organizations in both the public and private sectors, and supporting more than 4 million phones across more than 30 nations.
With Variphy, you gain access to all essential functionalities seamlessly integrated into one interface, designed with the insights and needs of Unified Communications professionals in mind.
Explore the capabilities Variphy has to offer:
- Customizable Dashboards, UCCX Wallboards, and Widgets
- Comprehensive CUCM CDR Reporting and Call Analytics
- Detailed UCCX Reporting and Analytics
- Cisco CUBE CDR Reporting
- Variphy Cloud Solutions
- Remote Phone Control, Macros, and Broadcasting Features
- Effective Change Management and As-Built Reporting
- DN and DID Inventory Management
- Enhanced Consulting Services through Ninja
We are excited to offer a fully operational trial of Variphy Call Analytics, allowing users to start producing customized reports on their CDR and CUCM data in as little as 20 minutes. Additionally, you have the flexibility to install Call Analytics on your desired server and operating system, or you can opt for a quicker setup by deploying our Linux OVA. This versatility ensures that Variphy meets the needs of a diverse range of users and environments.
Learn more
Microcall
Microcall integrates effortlessly with a variety of Voice and Hosted platforms, Session Border Controllers (SBC), CUBE systems, and Gateways, analyzing incoming data in real-time to provide dynamic and insightful dashboards for managers at all levels of the organization. These dashboards furnish managers with essential information needed for prompt and informed decision-making in the business landscape. By automating the integration process of Microcall with systems like Active Directory, PeopleSoft, Workday, Banner, Avaya Site Admin, and several HR platforms, the generated reports contain comprehensive employee details, including names, locations, departments, cost centers, sessions, devices, MAC addresses, and shared-line assignments. This combination of voice data with extensive employee information greatly enhances the reporting capabilities available to organizations. The robust features and automation capabilities of Microcall streamline the reporting process effectively, ensuring that every manager, whether in Telecom Infrastructure, Network Administration, Security, Finance, Sales, HR, or Customer Service, benefits from the innovative solutions provided by Microcall. Consequently, organizations can significantly improve their operational efficiency and make more strategic decisions grounded in real-time insights, ultimately fostering a culture of data-driven leadership. The ability to access critical information at a glance empowers managers to respond swiftly to emerging challenges and opportunities.
Learn more
Screenshots and Video
Company Facts
Company Name:
MAF InfoCom
Company Location:
Netherlands
Company Website:
www.mafinfo.com/product/maf-icims-unified-communications-monitoring-analytics-reporting/
Product Details
Deployment
SaaS
Windows
Training Options
Documentation Hub
Webinars
Online Training
On-Site Training
Support
Standard Support
Product Details
Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English
MAF ICIMS Categories and Features
Call Accounting Software
By-Extension Reporting
Call Duration
Call Monitoring
Call Volume
Caller Identification
Inbound Reporting
Outbound Reporting
Unattended Call Management
Who Answered Log