Maintenance Care Reviews

Dramatically improved follow up by maintenance and ability to track the team's performance has been a game changer from what used to be a very frustrating situation.

The interface has worked very well for our two facilities. Having the system gives every employee from top to bottom the power to get problems addressed quickly and efficiently by direct communication to our maintenance supervisor. Every computer in our organization has a desktop link to the system.

I don't really have any complaints, There really is minimal training required of new employees, so that typical frustration with software applications has not been experienced by us.

We love the product. I can easily look 24/7 to what issues have been put in and manage even from home on the weekends, if someone in the building can take care of until maintenance is back.
Very easy to use for staff and keeps them moving throughout the day.

Product is very easy to use and track open as well as closed work orders. Maintenance loves it because it saves them time from staff having to come find them, or take a lot of time telling them about an issue. It keeps maintenance more productive.

We love the product and have found it easy to use.
Some staff still stop maintenance, like the face to face interaction. Working with them on.

I use it daily and its great for tracking preventative maintenance and keeping everything organized

This software is very user friendly and easy to use. It keeps track of your daily preventative maintenance as well as any products or service providers

I have been using this software for 5 months and haven't found any cons as of yet

Overall, it provides a way to track work and time for use in billing. It is easy to use for the basics, however, I am sure that it is capable of more than we have been able to implement. We don't have any IT trained staff, and we are all very busy, so if a function isn't super easy to understand - it doesn't get used.

It is a consistent method of tracking work and hours for a large maintenance staff. The filters are useful in finding and matching work orders. It syncs on the PC, tablet, and phone.

The reporting portion is difficult to manipulate. It doesn't calculate hours when a Work Order is worked over multiple days, and we have to rely on the staff to update the time spent manually. It would be nice to be able to duplicate work orders for routine repeated tasks. It would be helpful to be able to mark several work orders to update or print, instead of one at a time - also to be able to mark a list as invoiced. I think this is the most inconvenient part for me.

My overall experience with the product has been very positive. I have been using this program for nearly 10 years and highly recommend it.

The software is easy to understand and use. The program itself is great for keeping documentation.
The mobile app is great for on the go.

Adding users was a little difficult to figure out at first.

Overall, we are happy with Maintenance Care. I like how you can assign categories, people, tasks, etc.

User friendly! I've been using the system for three years now and it works pretty well. I do wish it was user friendly to run reports.

Running reports is difficult to figure out. I.E. I like to share with the admin how much time we spend at each of our locations. Which trade we spend most of our time troubleshooting, etc.

I have used this maintenance care in past companies and always will share it in the future. Awesome app as well.

Maintenance Care is friendly and easy to use.
The app allows you to access requests and schedule tasks quickly on the go.
Also helps you to be more efficient in your response time.
I love the reporting tool and the amount of info you get in the background.

Adding files can be easier. Printing the graphics from your dashboard could be made easier as well.

The customer support provided by the Maintenance Care team has been exceptional. Whenever we've encountered any issues or had questions about the software, their responsive and knowledgeable support staff have been there to assist us promptly, ensuring minimal downtime and maximum productivity.

As a key player in maintaining the efficiency and comfort of our organization, implementing Maintenance Care Software has been a game-changer. This software solution has seamlessly integrated into our workflow, ensuring that our residents' maintenance needs are not just met but exceeded.

One of the standout features of Maintenance Care Software is its user-friendly interface, which makes it incredibly easy for our team to navigate through tasks efficiently. From logging maintenance requests to scheduling preventive maintenance checks, every aspect of our maintenance operations is now streamlined, thanks to this software.

Any issues we have ever had have been resolved by tech support

Very good site for a maintenance team. My boss can track the jobs that come in and that are complete.

Easy to understand. My maintenance team and myself depend on this site daily. I have been using it for 12 years.

Can't think of any. We use this site every day as a quick way to pick up our jobs.

Use the program daily. Loads of options to separate work orders. Downloading of files to add to system is easy as well.

Very easy program to use. Loads of options to be specific about any work orders. Adding receipts etc. are a breeze.

I have no issues at all working with the program so far.

Overall, the experience has been excellent. From the initial purchase and installation to daily use and implementation.

I like the versatility of the software. It handles all of our work orders. Tracks data on all of our assets, and it provides clear reporting.

The only thing I didn't like was the time required to input all of our data, but we have lessened that impact by working on it daily for short periods of time.

Very useful tool to organize your requests and inputs. I like how you can add any reminders or schedule your tasks during the year

How it helps you organize all your inputs and that you can customize what you need and all your options.

I haven't find a con for this app, it has worked for me properly. No complaints

We are about two years in on the system and like everything about it. We will continue to use for our everyday system

Great system, helps keep my staff on track and organized. We have 9 different dealerships that we are responsible for and the app helps stream line that

Can be slow at times. and get strange notifications.

Progressed from the basic program - maintenance job tasks then moved up to a program that included preventative maintenance and facility assets - works for us!

The ease of the program! All staff are able to use it.
Convenience of having all our service programs, inventory and job tasks in one place. Makes it easy to keep track of our facility assets and helps with Preventative Maintenance of our HVAC.

Initial work to load all assets but once that is done it's all there for you.

This is the best Maintenance system to use for Productivity. This is a great tool to have in a Maintenance Department. Schedule, Work orders for other Departments to keep in touch with the Maintenance Department

Very easy to use. Easy to train my technician to use. Other departments can see that we have completed their requests. I can schedule tasks and ensure my technicians are getting Preventive Maintenance done. The app is easy to use.

I don't have any cons. The app is a great too to have

A great tool! My maintenance team is able to use it and they have varying degrees of comfort with technology. My accounting team uses it for reporting and billing. I wish I new about this tool in my last job!

Having the ability to easily create new areas.
Ability to use this to bill out my staff maintenance time to specific tasks and programs.
Easy to search work orders.
Email confirmations.

Maybe could have tutorial videos for new users/hires.

Overall, I would say our partnership with Maintenance Care has been a success, we are able to keep track of vital equipment maintenance and keep machine down time to a minimum. As a facility manager that is always the goal, keep machines running (limited down time) and keep costs under control. There is also accountability as reports can be run to see who is getting tasks complete and who is not.

The software is easy to setup and operate. We entered all of our assets (Shop Equipment) into the software and created, daily, weekly, monthly, and annual tasks for the operators that run the equipment. We also setup tasks to remind us to contact vendors for more complicated annual PM's and services the equipment may need.

There are a few bugs the developers are still working out but so far nothing that prevents us from using the software for our needs.

Our facility spans over 2 acres of greenhouses and includes approximately 22,000 square feet of office and laboratory space. Additionally, we farm around 5-10 acres of field flower seed production annually. With so much equipment and machinery to maintain, we chose Maintenance Care as our computerized maintenance management system (CMMS) for its user-friendly design, flexibility, and robust capabilities in managing our equipment assets. The web-based portal allows easy access from both PCs and mobile devices, simplifying our workflow. We particularly appreciate the simplicity of scheduling preventative maintenance tasks. We've also empowered our employees by giving them access to submit maintenance requests through the web portal, enabling quick and efficient communication of repair needs. Pricing played a significant role in our decision, as the cost is very reasonable. The support provided has also been excellent.

The system is user-friendly and facilitates consistent, efficient management of equipment and machinery. Key features include preventative maintenance, asset management, work orders, parts inventory, and analysis to determine whether equipment should be repaired or replaced. The support has been excellent, and the cost is very reasonable.

For the size of our operations and needs, we haven't encountered any negatives.

Maintenance care makes my job a lot easier to keep track of the jobs iv completed and need to complete.

Maintenance Care keeps track of my work completed during the day and also allows others to post work needing done.

I don't have any cons about Maintenance Care its the best tool for me at work.

We are pleased with the current product & its performance. Some of your competitors are doing lunch & learn sessions with SMEs & using real live manufacturing examples on performing PMs.
Your current web based learning is OK, but not all scenarios are covered.

The support when I do have questions. The price was very competitive to other CMMS systems. Training was made available to the greater team. Having a below min report is also very useful to have.

I wish that the part location would have a separate field rather than embedding it within the part description.
The Custom reporting is not available yet.