What is Merchant Relationship Management by NMI?

NMI Merchant Relationship Management (formerly IRIS CRM) transforms how banks, ISOs, and payment providers manage merchants—streamlining complex processes from lead acquisition through underwriting, onboarding, and ongoing compliance. Designed specifically for the payments industry, Merchant Relationship Management centralizes risk management, compliance automation, and portfolio oversight within a single, scalable platform.

The modular suite includes:
Merchant Central – A portfolio management hub for automated onboarding, residual tracking, and performance reporting.
ScanX – Advanced underwriting automation that gathers and validates KYC, KYB, and AML data in seconds.
MonitorX – Real-time compliance monitoring to flag and manage merchant risk proactively.

Each component integrates seamlessly with existing CRMs or operates as a standalone solution, reducing manual work and improving speed to activation.

Key Advantages
Built for payments, not retrofitted from generic CRMs
White-label branding to maintain institutional control and trust
Automated residuals and compliance tools that reduce errors and friction
Scalable automation for high-volume portfolios and agent networks

Merchant Central takes the headache out of residuals management, saving you time, reducing errors and giving you full visibility into your portfolio. NMI’s automated residuals management helps ISOs , banks and payment providers streamline payouts, improve their agent reporting experience, and turn residuals into a reliable source of growth.

Unlike legacy systems, MRM unifies fragmented processes into one modern experience that improves efficiency, accuracy, and transparency. Teams can focus less on administration and more on growth, while merchants benefit from faster onboarding and better support.

With NMI MRM, financial institutions can transform merchant management into a competitive advantage—reducing risk, boosting retention, and empowering growth at scale.

Pricing

Price Starts At:
$1,499 per month

Integrations

Offers API?:
Yes, Merchant Relationship Management by NMI provides an API

Screenshots and Video

Company Facts

Company Name:
NMI
Company Location:
United States
Company Website:
www.nmi.com/products/merchant-relationship-management/
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Product Details

Deployment
SaaS
Windows
Mac
Linux
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Government
Startup
Supported Languages
English

Merchant Relationship Management by NMI Categories and Features

CRM Software

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management

More Merchant Relationship Management by NMI Categories