What is Merchant Relationship Management by NMI?

NMI’s Merchant Relationship Management (MRM) platform is designed to transform how payment providers attract, onboard, and support merchants throughout their entire lifecycle. At the front end, the platform makes merchant acquisition more effective with Merchant Central, a purpose-built system for the payments industry. Providers can manage sales leads, streamline merchant applications, enable instant onboarding, and calculate residuals with precision. Underwriting is enhanced with NMI ScanX, which automates risk evaluation and delivers rapid, reliable decision-making. This automation reduces manual workload while also decreasing “not in good order” applications by as much as 30%. Beyond onboarding, MRM focuses on long-term growth by enabling proactive support and risk monitoring, ensuring merchants remain active and satisfied. Its unified approach helps providers not only minimize churn but also strengthen stickiness by putting people and relationships at the center of the payment process. With predictive insights and reporting, providers can forecast performance, detect potential risks, and act quickly to safeguard revenue. Whether supporting ISOs, SaaS platforms, banks, or payment facilitators, NMI’s MRM provides the tools needed to optimize every merchant interaction. By combining automation, compliance, and relationship-driven support, NMI ensures organizations thrive in the competitive embedded payments ecosystem.

Pricing

Price Starts At:
$1,499 per month

Integrations

Offers API?:
Yes, Merchant Relationship Management by NMI provides an API

Screenshots and Video

Merchant Relationship Management by NMI Screenshot 1

Company Facts

Company Name:
NMI
Company Location:
Netherlands
Company Website:
nmi.com
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Product Details

Deployment
SaaS
Windows
Mac
Linux
iPhone
iPad
Android
Training Options
Documentation Hub
Online Training
Webinars
Support
Standard Support
24 Hour Support
Web-Based Support

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Government
Startup
Supported Languages
English

Merchant Relationship Management by NMI Categories and Features

CRM Software

Calendar/Reminder System
Call Logging
Document Storage
Email Marketing
Internal Chat Integration
Lead Scoring
Marketing Automation Integration
Mobile Access
Quotes / Proposals
Segmentation
Social Media Integration
Task Management
Territory Management