Numa is the AI Customer Operations System purpose-built for dealerships that are losing revenue and customers to broken processes they've been patching for years. Every day, service calls go unanswered, advisors are buried fielding "where's my car?" instead of selling work, and managers don't hear about unhappy customers until the bad review is already live. Numa solves this at the infrastructure level, automatically following up with customers and giving advisors, reps, and managers real-time visibility into customer satisfaction across the entire operation. Operator answers and routes every inbound call so no opportunity goes dark. Status Updates proactively contacts customers so advisors aren't drowning in callbacks. Voice AI books appointments on the spot so customers never sit waiting. LiveCSI surfaces heat cases in real time so managers can step in before a CSI score takes the hit. Opportunities reaches out on declined services, open recalls, and equity moments, recovering revenue that would otherwise sit untouched. All of it runs through one unified system: one inbox, one shared context, nothing falling through the cracks. The result: revenue recovered, advisors freed up, and a customer experience that lifts CSI and builds lasting loyalty.
Learn more
Engage and collaborate on your own terms with the all-encompassing solution provided by Intermedia Unite. Whether you're working from the office, traveling, relaxing at home, or sipping coffee, the expansive communication and collaboration tools from Intermedia Unite ensure that you can maintain productivity and stay connected with both colleagues and clients effortlessly. You can securely share and work on documents from almost any location, enjoying complete file management with features like real-time backup and recovery. Automated greetings and rapid call routing that align with your operational hours guarantee that customers are swiftly directed to the right team member, ensuring efficient access to your staff. Incoming calls can be directed to specific teams designated for handling them, while also keeping you informed about your coworkers' availability statuses through instant notifications that indicate whether they are Available or Unavailable. With Intermedia Unite, maintaining connections while enhancing productivity has never been easier or more effective, making it an essential tool for any modern workplace.
Learn more
Upfirst
Upfirst serves as a small business answering service that utilizes AI technology, functioning similarly to a virtual assistant by managing calls and collecting information during your absence. This innovative service provides several advantages, including:
- Ensuring that your business calls are handled professionally by directing them to a trained agent.
- Enhancing your team's knowledge by incorporating FAQs, office hours, company policies, and other essential details.
- Sending you summaries of conversations via text or email for your records.
- Managing incoming calls, gathering lead information, and directing it to the right team members for follow-up.
Additionally, you have the flexibility to personalize your Upfirst agent's voice, greeting, and instructions, allowing for a tailored experience that reflects your brand's identity. By leveraging Upfirst, you can ensure that your business maintains a professional presence even when you're not available.
Learn more
DialMind
DialMind is a cutting-edge communication platform that leverages AI to either supplement or fully replace traditional receptionists with realistic voice agents capable of handling business calls continuously. These intelligent agents do more than just respond to questions; they also assess leads, arrange appointments, direct calls efficiently, and integrate effortlessly with calendars and CRM systems, leading to enhanced operational productivity. Capable of engaging in human-like dialogues across multiple languages, DialMind retains the history of previous conversations, which allows repeat callers to bypass unnecessary information, while also adeptly filtering out spam and irrelevant inquiries. Moreover, the platform offers insightful analytics via call recordings and transcripts, aiding in the evaluation of service quality and overall performance. Designed to cater to a wide array of industries, including home care, moving services, restoration, and businesses operating in multiple locations, DialMind can effectively manage numerous simultaneous calls, guarantees smooth warm transfers complete with briefing summaries for agents, and provides the flexibility to adjust conversation flows to align with unique business needs through easy setup and integration. In conclusion, this pioneering solution not only improves customer engagement but also fosters business expansion by harnessing its powerful features, making it an invaluable asset for modern enterprises.
Learn more
