What is Netformx SuccessXpert?

Cisco Partners enhances customer success management through automation.

Set to launch in Summer 2021, Netformx SuccessXpert is a Customer Success Management Platform tailored for Cisco Partners, designed to empower Customer Success and Customer Experience Teams in effectively overseeing their Customer Experiences (CX) by:

Automatically calculating customer success scores
Enabling customers to streamline and expand their interactions based on personalized playbooks
Delivering tailored Notifications and Alerts
Guiding users in the steps necessary to earn and receive Lifecycle Incentive rewards
Ensuring alignment with the customer's business objectives
Adhering to the automation tools requirements of Cisco CX Advanced Specialization
Providing automated Cisco data feeds that remove the need for manual uploads

Developed collaboratively with Cisco Partners, SuccessXpert leverages Netformx's established reputation for equipping Cisco Partners with top-tier data collection, correlation, analysis, and insights, thereby enhancing overall operational efficiency and effectiveness in customer engagement.

Integrations

No integrations listed.

Screenshots and Video

Netformx SuccessXpert Screenshot 1

Company Facts

Company Name:
Netformx
Date Founded:
1994
Company Location:
United States
Company Website:
www.netformx.com/products/successxpert/
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Product Details

Deployment
SaaS

Product Details

Target Company Sizes
Individual
1-10
11-50
51-200
201-500
501-1000
1001-5000
5001-10000
10001+
Target Organization Types
Mid Size Business
Small Business
Enterprise
Freelance
Nonprofit
Government
Startup
Supported Languages
English

Netformx SuccessXpert Categories and Features

Customer Success Software

Account Alerts
Account Management
Communication Management
Customer Engagement
Customer Lifecycle Management
Health Score
Onboarding
Revenue Management
Usage Tracking / Analytics
Win / Loss Analysis

Customer Experience Software

Action Management
Analytics
Customer Segmentation
Dashboard
Feedback Management
Knowledge Management
Multi-Channel Collection
Sentiment Analysis
Survey Management
Text Analysis
Trend Analysis