New Era ADR Reviews

ServiceDesk Plus Cloud stands out as a premier online service desk software, designed for ease of use and powered by ManageEngine, the IT segment of Zoho. This SaaS solution enables organizations to deliver exceptional support services to their customers. With over 100,000 IT service desks globally leveraging this cloud-based ticketing platform, it streamlines the process of tracking and managing IT tickets, facilitating faster issue resolution and enhancing user satisfaction. Featuring ready-to-use ITIL workflows, the software allows for comprehensive management of the entire lifecycle associated with IT issues, problems, and projects. Users can establish support SLAs, define escalation procedures, and maintain compliance with organizational standards. Additionally, it automates the distribution, categorization, and classification of tickets, adhering to pre-established business rules. Timely notifications and alerts can be configured to promote prompt ticket resolution. By empowering users with greater control and minimizing the need for in-person visits, the platform includes a service catalog and self-service portal, enabling users to create and track their own tickets while also searching for potential solutions. This user-centric approach not only optimizes service delivery but also fosters an environment of self-sufficiency.

Act! Advantage is a full front-office CRM solution with all-new functionality, including Interactive Quotes, Website Chat, Accounting Integration, Appointment Scheduling, Project Management, Web Forms, Online Surveys, and more, broadens its footprint across your entire front office and reduces your need for costly, third-party tools. Select the perfect fit, cost-effective tier to meet your current needs with peace of mind knowing that Act! will grow with you.

Sign documents electronically with Skribble, a solution that is legally recognized worldwide and securely hosted in Switzerland. This platform is frequently utilized for various purposes, including annual financial statements, sales agreements, and employment contracts. It offers a straightforward method for legally signing documents without the need for formal procedures. You can easily upload your PDF documents directly through your browser or integrate Skribble with your business software via API. Inviting signers is simple; you can send invitations to internal and external signatories through email. Choose the appropriate eSignature standard for your needs and sign with just a click. Complying with EU and Swiss regulations, you can complete your signatures on a smartphone or computer in mere seconds. Skribble not only enables electronic signatures but also helps you save 90% compared to traditional paper signing methods. By embracing this digital solution, you can enjoy the advantages of streamlined processes, allowing contracts to be signed more swiftly. All involved parties can access the most recent version of the contract within moments, facilitating quick signatures in just a few easy steps.